Unable to install iTunes 8 or to uninstall old version of iTunes

I have an old version of iTunes (more than two years) and wish to install iTunes 8. However, I am neiher able to install the latest version of iTunes or uninstall the old one. When I try the windows uninstall program, I get the error message that the path to AppleSoftwareUpdate.msi cannot be found. It appears the update has not taken effect, but I cannot find the above update file to do that. Thoughts much apprecitated.

I've found it !
The answer is here : http://discussions.apple.com/thread.jspa?threadID=1838835&tstart=15
Install the Windows Installer Cleanup tool and remove the entries for :
. Apple Software Update
. Bonjour
. Quicktime
. iTunes
Then, the installation program will work correctly !
1 day lost for that.
Thansk Mr Apple to fix your installation procedure ! It is too much fragile !
and remember that temporary directories are made to be cleaned up !

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