Unable to install iTunes or iPod updater - Get InstallShield message

Just got an iPod nano and can't get very far.
When I try install iPod or iTunes I get the following dialog message with just an OK button
Dialog titled: InstallShield
Command Line Parameters:
/L language ID
/S Hide Initialization dialog. For silent mode use: /S
/v/qn.
/V parameters to MsiExec.exe
/UA<url to InstMsiA.exe>
/UW<url to InstMsiW.exe>
/UM<url to msi package
Click OK button and of course nothing happens.
Help!!!!!!!!!!!!!!!!!!

hi Larry!
Command Line Parameters
we don't know what causes that one, but we've got a workaround that typically works for the itunes install. (i'm not sure i've seen this before with a software updater install, but the same technique is worth a try with that).
first, download and save copies of the installers to your hard drive.
then google for and download a copy of WinRAR and use it to open the iTunesSetup.exe (installer) file. the free trial version of WinRAR seems to be working for people for these purposes.
if that works for you, let's give the same technique a whirl for the ipod software installer file.
keep us posted.
love, b

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Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
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Unable to install iTunes or iPod updater - Get InstallShield message

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