Unable to install itunes software update
I have been trying to download a software update for I tunes and it will start running and then after about 45 minutes will pop up an installation error box saying I need to quit the following programs and the only thing in the list is Itunes and the only option is to quit installation which causes the installation to stop and error out?
Just in case, let's try a standalone AppleSoftwareUpdate.msi install.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.)
Similar Messages
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I am trying to install the latest software update, but a message flashes up to say I am not connected to the Internet, when I actually am! Any ideas please? Thanks
Have you tried restarting or resetting your iPad or your router?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Even though you are connected to the Internet, sometimes resetting your router can help. It's very easy to do. Just unplug it for about 30 seconds, plug it back in and let it start up. -
Can't install iTunes software update on my Mac
Get error message when I try to install iTunes update on my Mac
I have this same problem. I just got an iphone5 and was about to sync it, but got the following message when I go do download Itunes 7 "iTunes cannot be installed on this computer.".
I'm running an older Mac Dual 2GHZ Power G5 with 10.5.8 -
I downloaded the latest iTunes software update and it properly installed. But, I cannot close the update window showing it was completed and the blue completion bar is full but cannot cancel or close it either. Any ideas on how to clear that out and close the window. Tried to quit on both the big window and the software update title in the menu bar. No luck.
Tried that by shutting down via the power button only as the normal shutdown was nixed by the open window issue. It did not help. Found a very similar question in the discussions and it recommended "Force Quit". That worked and the update works normal and the window is gone. Thanks!
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Just installed the latest iTunes software update (iOS 5.0.1) on my MacBook Pro, and the extra images i had placed on my album covers in the selected item box have disappeared, leaving just one image per track. Any ideas on how to restore would be most appreciated...
Installing an iTunes update does not remove your media or personal files.
Are the files actually missing off the computer, if so, you have a serious computer issue... not a software update issue.
Regardless, use the backup of your media and other important files to put everything back. You do have a backup, correct? -
HT1926 Unable to install iTunes update on pc with Windows 7 x64 bit
Unable to install iTunes upgrade (11.0.1 on pc running Windows 7 x64 bit. Running old version of iTunes ok. Have tried opening with new administrator but to no avail. Following download message that 'problems with installation' and to tray manually. Same outcome.
Anybody got any ideas?
Thanks
IanTry updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
Unable to install itunes in windows 7 64 bit - hanging
Unable to install itunes in windows 7 64 bit - screen is hanging after first few steps ...
Also i am unable to uninstall Apple update software. Are these both related.
Now how do i get the software installed( itunes installed in windows 7)Hey gigipramod,
Thanks for the question. I understand you are experiencing issues installing iTunes. The following resource may provide a solution:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
Unable to install iTunes 11.1.4.62 on windows 8. I get
Service "Apple mobile Device) failed to start.
Verify that you have sufficient privileges to start system services.
I am trying to install it on my desktop. I am also in Administrator mode. My iTunes stopped working when I was notified that there was a new version of iTunes and would I like to download it. I said yes as always and it was unable to finish the update because of a
runtime Error!
Program: C:\program Files (x86)\iTunes\iTunes.exe
R6034
An application has made an attempt to load the C runtime library incorrectly.
Please contace the application's suport team for more information.
My iTunes stopped working at this time. I thought I could delete iTunes and start over. This tactic did not work.
Can anyone make sense of what I am saying and help me to get my iTunes back again?Try a more recent version of my advice. The "for older video cards version" may work when the default version doesn't.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I am unable to install itunes 10,5. I receive this message: There is a problem with this window installer package. A program required for this install to complete could not run. Contact your support personnel or package vendor. I am using window 7 ultimate 64 bits
There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
I am also unable to install iTunes 8. I am not getting the same error messages as others however - just a msg telling me that there were problems installing iTunes 8 & if they persist I should try clicking - TOOLS - DOWNLOAD ONLY.
I have done this I ended up with an open folder on my desktop containing several files Including bonjour which I had deselected.
I now have several questions
a)what do I now do with these files ?
b) where do I find them again - they were in a folder called apple update but having closed the folder I am now unable to find it anywhere
c) having read through the forums & seen all the problems other users are having with this software do I really even want to update. What do I need iTunes 8 for - & what happens if I don't install it ??
Obviously I am not the most tech savvy of posters here & I would really appreciate some feedback
Thanks - GillianThis is the error I get when I instll.
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738."
-SR -
Unable to install Itunes in Windows XP
I am unable to Install Itunes oin Windows xp professional SP2, it gives below error: Let me know how to get it installed
OK, there is still not much to go there.
I assume you are using 32 bit XP Pro, iTunes will not install on 64 bit XP but you should get a different error.
Lets try installing the components of iTunes separately.
Download the iTunes installer and save it in your downloads folder.
The files will be either itunessetup.exe or itunes64setup.exe for a 64 bit system.
Open notepad and copy the following 3 lines into it.
md temp
itunes64setup /extract temp
pause
Remove 64 for 32 bit itunes.
Save the file as extract.bat into the same folder that contains the itunes installer.
Open the downloads folder and you should find the extract file that you saved. Double click on it and a black window will open telling you what it is doing. When its finished, press any key to continue.
You should find that a folder called temp has been created containing all the itunes msi files.
Install by double clicking on them in this order:
Apple Application Support
Bonjour
Apple Mobile Device Support
Apple Software Update
iTunes
Make a note of any error messages and which component it relates to.
Also use the Windows Event viewer to see if there are error messages at the time you attempted the installs.
The following article gives information about using the Event Viewer:
http://support.microsoft.com/kb/308427 -
I am unable to instal itunes (greater than version 7) as it gives me the error,"Bonjour service failed to start, verify you have sufficient privileges" , i have checked on apple support and the only help for this error says that mcafee antivirus is blocking the services however i have never had mcafee installed on my pc. Anyone any other ideas as to what could be wrong?
Hi doywks,
The Apple Mobile Device is a component of iTunes that communicates between your computer and your iPhone or iOS device. The error message you are seeing "verify that you have sufficient privileges to start system services" has to do with the Windows operating system. It's possible that you are not logged in as the administrator for your Windows PC. Or, you may have antivirus software stopping the Apple Mobile Device from running.
If you are having issues updating iTunes on your PC, follow the steps in the article below.
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
https://support.apple.com/en-us/HT203188
I hope this information helps ....
- Judy -
Unable to install iTunes after converting from Windows Vista to Windows 7. Am told installation was successful, then "iTunes was not installed correctly", followed by "Error 7 (Windows error 193). I have my iPod plugged into my computer via USB port. What am I doing wrong?
i have the only account on my laptop so have checked and am the account administrator
i run windows 7 home premium
I have the same problem and
have followed the link uninstalling in the correct order,
then restarted as per instructions,
went to Apple to download itunes,
hit download now,
Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
did not get a save instead of run prompt
Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3).
If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
i can only click run as administrator from right clicking the shortcut on my desktop screen
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
sick of doing this
at least 7 or 8 times i have re installed itunes to no avail
troubleshooting no better
please help. pulling my hair out at this stage
it was working fine until 2 days ago when i opened itunes it offered to update to 12.1
not working since i clicked yes
also i have gone to restore previous point and ffs there are no restore points before my multiple reinstalls
really dont want to have to restore factory settings -
Unable to install Itunes 10.1 or 10.1.1 -Apple Mobile Device USB Driver
Unable to install Itunes 10.1 or 10.1.1 and have it sucesfully install the Apple Mobile Device USB Driver. It keeps coming up with an error that the driver is unsigned or disappears completely from device manager.
I have tried full uninstall including cleaning registry keys and file system. If I uninstall and re-install 9.2.1 usb driver works perfectly and I have no issues synching with phone or seeing the phone in Itunes.
I have tried repair installs, updating the drivers by pointing to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
I have tried removing all USB devices and having them reinstall from Windows after a reboot. Nothing seems to work.
I just got a new IPAD and cannot use it because I cannot install 10.1 at least to have it connect. It came with IOS 4.2.1 on it.I also encountered the same problem.
and yes, I uninstalled and reinstalled itunes 10.1.1 bla bla blahhh....
Same issue!!! itunes cannot open cuz the mobile device support not started etc..
but when reinstalled prior itunes version 9.2 its gone
and issue fixed.
i can sync my 3G.
but not my 4G. it says you need to upgrade to 10.1 or above
spending the whole night to fix the problem which never occured b4
i finally find out one thing.
pl keep in mind im not a computer exprt
i tried this and it worked, i don know what fixed it, bt it works
try this at your own risk. some comp genius will tell us weather this way is right or not.
ok. lets start...
in your desktop make a new folder. name it Kmh_\CoreFP
try uninstalling the newer version 10.1
only the itunes not other mobile div suprt, application suprt etc.
dont mind the following order:http://support.apple.com/kb/HT1923
and reinstall itunes 9.2
go to C:\Program Files\Common Files\Apple
you wil find a folder named "CoreFP"
copy it and paste to Kmh_\CoreFP
uninstall itunes 9.2
and reinstall itunes 10.1 again
go to C:\Program Files\Common Files\Apple
you wil find folder named "CoreFP"
find the difference in properties comparing the one u stored in Kmh_\CoreFP
ok delete it and replace it with the one we stored stored in Kmh_\CoreFP
restart the computer and start itunes now
what happens?
best of luck.
-Kmhm63
reinstall the newer version 10.1
I would suggest that you revert back to prior working version until Apple comes out with an update that fixes what 10.1.1 broke. -
I am unable to install Itunes on Windows 7 as I am getting the message "an error occured during the installation of assembly "Microsoft VC80.CRT Type ="win32" version="8.0.50727.6195”,public key token 1fc8b 3b 9a 1e 18e 3b”,processorArchitecture=”x86”.Please refer to Help and Support for more information:"HResult 0x800736FD
I found htis other post https://discussions.apple.com/thread/3401328?start=0&tstart=0
I also found this in another post
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)
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