Unable to install lightroom 3.6 error code 2753

Question

Had issues with my computer today (windows 7 64 bit) finally was able to get a restore point that would allow the machine to access windows and all the programs (including Photoshop CS5) were functional except lightroom 3.6. I was not able to have the windows un-installer remove lightroom so I had to go and do it manually. I downloaded another copy from Adobe. When I try to install I get the error code 2753. The file Lightroom.exe is not marked for installation. I checked the FAQ's and there was only one reference to that code but it refered to lightroom 2.0 software installation. I re-installed lightroom 2.6 with no problems and I tried installing the 3.6 software after installing the 2.6 version. I had no luck still receive the 2753 error code.  When I initially installed the 3.6 version on 12/4 there were not issues and the software worked with no problems. Any ideas / suggestions? Thank you.

Answer 1

Hello Jeff, Thanks for the reply. What had occured was when I was working inside of Lightroom one of those balloon messages popped up making note of a hardware driver not working or missing, I really did not pay attention to be honest I thought it may have had something to do with the download of files off of the compact flash card. After downloading the files into lightroom I turned off the machine. Later on when I came back to work on the files the machine would not boot up into windows 7 instead a sort of chkdsk utility initiated, after it finished checking the disk I was given the option of going to a previous restore point, the first time it did not work. On the second try with a different restore point selected I was able to bring up windows. Everything was working except for the lightroom software. After running Registry Reviver and also optimizing the registry I still was unable to get lightroom to work.
I decided to download another copy and re-install. Well the first trouble encountered was not being able to un-install the software from the control panel utility so I tried installing the software without the old software being removed, that is the first time I received the 2753 error code. I checked adobe.com FAQ page and the only mention about this code was in reference to the 2.X version. I tried the procedures there anyway. Still no success with the error code 2753 still coming up. I then decided to remove the software manually from the computer (only in windows, did not go through DOS or to regedit). I again ran Registry Reviver software  and tried installing the software again with no success still.
Finally I decided to google the error code 2753 and review what was actually happening. Part of the instructions to clear the code required me to download some software that microsoft created (msicuu2) that would force the removal of the lightroom software from my machine (it was still showing up in the control panel un-install eventhough I removed it from the program file in windows). I again ran Registry Reviver and Optimized the registry, re-booted the machine gave it another try and this time I had success.
I am happy to report that Lightroom is working without any problems. I cannot say with any certainty what caused the problem initially for all I know it could be just a case of SH's syndrome.
I took note in your reply about the stability issue, I will pay more attention for now to see if there is a re-occurrence of this or a similar problem and then address it at that time. I would like to mention that I did not loose any photo files or have any files corrupted due to this problem........ so I am thinking more a windows problem as you alluded to in your reply than it being a Lightroom problem.