Unable to Install Macromedia Shockwaver Player

Question

I have installed Macromedia Shockwaver Player before without
any problems. However, when I tried to install it on my laptop
computer with Windows 2000 Professional, it got an error while it
was installing. The error states "Could not load the DLL library
C:\WINNT\system32\Kernel32.dll (GetSystemWow64DirectoryA). The
specified procedure could not be found." Now, I have just installed
Shockwave the day before on this very same computer with everything
the same on it. I had to reformat my hardrive and reinstall
Windows, but again, I did the reformat and reinstall couple times
before and installed Shockwave Player without having run into this
problem. I'd like anyone to suggest what the problem might be and
help me resolve it.

Answer 1

Well, Adobe obviously has done all their versions of
Shockwave Player to not support Win2k any more, because it was just
last week I was able to visit sites that requires Shockwave Player
without getting the DDL error. Now, I'm not able to either install
or visit sites that requires Shockwave. The following is what I
requested of Adobe and got from them and then requested again:
"Notes from Customer
Friday, January 11, 2008 6:06:21 AM PST
Hi, I have installed Macromedia Shockwaver Player before
without any problems. However, when I tried to install it on my
laptop comp
uter with Windows 2000 Professional, it got an error while it
was installing. The error states "Could not load the DLL library
C:\WI
NNT\system32\Kernel32.dll (GetSystemWow64DirectoryA). The
specified procedure could not be found." Now, I have just installed
Shockw
ave the day before on this very same computer with everything
the same on it. I had to reformat my hardrive and reinstall
Windows, b
ut again, I did the reformat and reinstall couple times
before and installed Shockwave Player without having run into this
problem.
I'd like anyone to suggest what the problem might be and help
me resolve it. Please reply, thank you.
Notes to Customer
Monday, January 14, 2008 2:26:26 AM PST
Hello Eric,
Thank you for contacting Adobe Customer Service.
Due to the Support Portal being closed on weekends, we were
unable to
respond to your e-mail. We sincerely regret any inconvenience
this may
have caused and appreciate your patience.
I understand that when you installed Shockwave Player on your
Windows
2000 Professional laptop you received the error "Could not
load the DLL
library C:\WINNT\system32\Kernel32.dll
(GetSystemWow64DirectoryA). The
specified procedure could not be found."
Eric, it would have been a pleasure to assist you with this
issue.
However, I am unable to do so, as this issue cannot be
resolved via this
support portal.
This is to inform you that you need to visit the URLs below
for support:
Shockwave Player FAQ:
http://www.adobe.com/support/shockwave/faq_index.fhtml
Shockwave Player Support Site:
http://www.adobe.com/support/shockwave/
Shockwave Player User-to-User Forums:
http://www.adobe.com/cfusion/webforums/forum/categories.cfm?catid=185
<(>&<)>forumid=44
You may also open Technical Support Web case. To open a
Technical
Support Web case, kindly refer the link below:
http://www.adobe.com/go/supportportal/
We apologize for any inconvenience this may cause.
Eric, for your records, your customer ID number is 153247422.
The
customer ID number is the easiest way for us to access your
account in
our database. In the future, please provide this number when
you contact
Adobe. Your case number is 200571719.
The Web Support Portal Representatives are available from
Monday to
Friday. For your convenience, on weekends we have a dedicated
phone
support for Customer Service related queries. Please feel
free to
contact our phone support at 1 [phone] from
6:00am-8:00pm PST, 7
days a week.
I hope you find these resources helpful .We wish you
continued
satisfaction in our products.
Best Regards,
Samuel V.
Adobe Customer Service
Notes from Customer
Monday, January 14, 2008 3:02:28 PM PST
I find the response from Samuel really useless. To start
with, I am pretty sure that this problem is due to Adobe's fault,
for I hav
e successfully able to install and use Adobe Shockwave just a
week ago. Now this new problem started occuring late last week, and
I
have posted my problem on Adobe's Shockwave forum. One can
visit it at
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?
forumid=44&catid=185&threadid=1328948&enterthread=y
. As someone who reads, it was just not me who was having the
problem, and I was
able to make the conclusion that Adobe has suddenly stopped
support for any Windows OS prior to XP. However, that forum is only
vis
isted by web users who are not really able to solve specific
problem except maybe at giving some pointers. Now Mr. Samuel V. has
als
o given me links to Shockwave FAQ and Shockwave Player
Support Site. I want to now emphasize that I have visited both
those sites an
d read thoroughly the contents there, but was unable to solve
my current problem, and that was why I made a contact Customber
Servic
e. As for Samuel's help, I kindly appreciate. However, I am
displeased at this response since it does get me anywhere near my
soluti
on. I hope he or someone would kindly contact Adobe for
someone who can help in getting this solved. Since he has given me
an ID num
ber, Adobe staffs can easily view my original issue,
furthermore, I hereby have given the link to the Shockwave forum
page where I p
osted my original problem and where others are having the
same issue. For now, I wait for a satisfactory reply from anyone
who is wi
lling to help.
Sincerely,
Eric Jay"