Unable to install on WIN 8.1 - no problems on WIN 7 tho

i am completely frustrated with my new officejet 8620, i got it home and installed it perfectly fine with no issues on 2 windows 7 machines (wireless setup) - tried to do the same thing on 2 seperate windows 8.1 machines (1laptop, 1 pc) and on BOTH of the windows 8.1 machines the setup will not complete, it sees the printer but when it goes to install it, it cannot connect to it. I spent over an hour with HP's India (very un-american and poor consumer experience) tech support and the best they could do was backdoor add the printer so i could print on the windows 8 machines however i cannot access any of the features because we did not go thru a full install to get all the other bells and whistles. I have tried to disable firewall/antivirus, download drivers direct from HP and have used all HP diagnostic tools to no avail. Where do I go from here to get this printer to work properly on Windows 8.1??? Its like the INSTALL program itself or something in WIN 8.1 does not jive. Like i said earlier it works flawlessly on WIN7 but I cant imagine keeping these WIN7 machines longer than the printer. Help!!

Hi @sempi112 ,
I see that you are experiencing issues with installing the printer on the two computers running Windows 8.1, but you didn't have any issues with the Windows 7 computers. I will certainly do my best to help you.
Are you signed in as the Administrator?
Please follow these specific steps, since I am providing instructions on unlocking a specific user account:
Run Command Prompt as Administrator. To do that, in desktop mode, press the Windows key and R at the same time, to show the run command line. Type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission. In your Command Prompt window (as administrator), type the following and hit Enter: net user administrator /active:yes
You should see a message saying "the command completed successfully". After troubleshooting is done, you can disable this account by typing the following command into Command Prompt (as administrator): net user administrator /active:no. Restart the computer, and utilize the new account that is available, which should be named "Administrator".
Perform a clean boot on the computer. This will prevent most third-party programs from interfering with the software installation, since some third-party programs can provoke this issue. Here is some information on how to perform a clean boot: Performing a Clean Boot in Windows.
Reregister the Window Installer:
Press the Windows key and R and type in msiexec /unregister then click OK, then press the Windows key and R and type in msiexec /regserver then click OK. (make sure you are typing it in exactly there is a space in between)
Try running the installation again.
Here is a document with steps for unable to find and install the printer to try if you are still having issues.
An 'Unable to Find the Printer' Error Displays for the HP Officejet Pro 8610, 8620, and 8630 e-All-i...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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