Unable to install or uninstall Quicktime

Something has gotten corrupted in Quicktime. I cannot run it, uninstall, or re-install. Error Messages refer to "installation source not available" and to quicktime.msi. Is there any utility or way to help me start fresh?

You are in the Quicktime for Mac OS forum.
You should try asking your question in the Quicktime for Windows form, where somebody might have an answer for you.

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Unable to install or uninstall the Reader (eBook) Library software.

Solved!
Go to Solution.

Follow the appropriate steps if you are experiencing any of the following problems:
Installing the Reader Library or Reader for PC software for the first time and installation does not complete.
Installing the Reader Library software over an existing installation and installation does not complete.
You receive the error: Unable to install Reader Library, please close Adobe Digital Editions before continuing.
You receive the error: Windows installer has stopped working.
Unable to uninstall the currently installed version of the Reader Library.
NOTES:
The supplied software is not compatible with 64-bit versions of the Microsoft® Windows® operating system.
If you receive an 1125 Error during the installation process, a different procedure is available.
Installing the Reader Library software for the first time and installation does not complete:
Verify that the computer meets the minimum system requirements for the software.
If the computer has an antivirus software running, disable the software until installation is complete.
If the computer has spyware detection software running, disable the software until installation is complete.
If you are running the installation from the eBook store or esupport Web site, when you click download, select Save instead of Run. Save the file to a folder on your computer, then double-click the file to start the installation.
Following the steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, contact eBook Store from Sony support at 877-263-2863 for further assistance.
Installing the Reader Library software over an existing installation and installation does not complete:
IMPORTANT: Previous versions of the library software must be uninstalled before the Reader (eBook) Library software can be installed.
Uninstall the Reader Library software by following these steps:
Windows® XP operating system
Windows Vista® and Windows® 7 operating system
Mac OS
If you have not already done so after the previous step, reinstall the Reader Library software.
Test the Reader Library software to see if proper functionality has been restored.
If you are still unable to install the software, continue with the rest of this procedure.
Verify that the computer meets the minimum system requirements for the software.
If the computer has an antivirus software running, disable the software until installation is complete.
If the computer has spyware detection software running, disable the software until installation is complete.
If you are running the installation from the eBook store or eSupport Web site, when you click download, select Save instead of Run. Save the file to a folder on your computer, then double-click the file to start the installation.
Following the steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, contact eBook Store from Sony support at 877-263-2863 for further assistance.
You receive the error: Unable to install Reader Library, please close Adobe Digital Editions before continuing.
On the keyboard of your computer, press CTRL + ALT + DELETE simultaneously to open the task manager.
Once the security window displays, click Task Manager or Start Task Manager.
In the Windows Task Manager window, click the Processestab.
Locate the process for Reader Libraryand click to select it.
With the Reader Library process selected, click End Process.
Run the installation again. If the issues still occurs, restart the computer and try the process again. Disconnect the Reader Digital Book from your computer (if connected).
You receive an error: Windows installer has stopped working.
Click the Start button and in the Search box, type: RUN and then press ENTER on your keyboard.
In the Run box, type: SERVICES.MSC
Click OK.
Look for the service name Windows Installer.
Double Click on 'Windows Installer' service.
In the Windows Installer window, click Startup type and then select Automatic.
Click Apply and then click Ok.
Restart the computer to apply the changes.
Install the Reader Library software.
Unable to uninstall the currently installed version of the Reader Library software:
If you are having difficulty uninstalling the Reader Library software, you should rename the kinoma and Sony Corporation folders. After renaming these folders, try to uninstall the Reader Library software again.
Following the steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, contact eBook Store from Sony support at 877-263-2863 for further assistance.

Installer in use....unable to install or uninstall...

SHIJO
Hello experts,
I have a problem with my Nokia N8 since yesterday exactly after I install the swype v2.0. The problem is that I cannot install or uninstall any applications......it shows unable to start operation, installer in use. I used app. stop to kill it but it is coming again as running application immediately. Please suggest me how to resolve this problem. Thanks in advance.
SHIJO
Solved!
Go to Solution.

Hi,
I m using Nokia X6 8 GB Phone,and i have 2 problem
1st ,I am not able to download any of the applications,it says installer already in use
2nd i m not able to use Whats App,
Please help asap

Bought new iPod but unable to install iTunes and Quicktime, so what now?

I tried to install iTunes, but when it gets to the Quicktime module, it stops working and says the following: This installer cannot upgrade QuickTime 7 for Windows Public Preview. Please uninstall it first."
OK, so how do I do this. There is NO Quicktime listed anywhere in my Add/Remove folder, and no Quicktime shows up when I run the word through the FIND search in Registry Editor.
If I cannot resolve this, I'll have to return the iPod to Apple as an unworkable gadget.
Dan Hedgpeth

I have just found a way of sending some feedback to
Apple.
Will be interested to see what they say to this>>
I find it ridiculous that the cost of these ipods
does not include some on line support from Apple. We
have to try and rely on other users in discussion
forums. All I am finding is there are loads of others
on thee forums with similar problems unable to find a
solution.
Please advise.
Also found a number for 'tecnical support' after 5
days trying....
0870 876 0753
Will give them a 'polite' call tomorrow!!!!
Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
Dell Windows XP Pro
Dell Windows XP Pro
Dell Windows XP Pro

Unable to install Itunes or quicktime

I was installing Itunes back on my computer after installing a new ard drive and operating system, it took quicktime ok but hung on Itunes. Tried add remove on quicktime because itunes said it require quicktime and it was missing even though it had been used previously. Windows would not let me uninstall it said another instance was being installed, my guess was the hung itunes install. this was after I canceled the itunes install and restarted my system. I used the microsoft uninstall cleanup utility and it got the Quicktime and itunes listing off my computer but it still tells me that I need quicktime for itunes and if I try to install Quicktime it tells me another instance is already running.

I was installing Itunes back on my computer after installing a new ard drive and operating system, it took quicktime ok but hung on Itunes. Tried add remove on quicktime because itunes said it require quicktime and it was missing even though it had been used previously. Windows would not let me uninstall it said another instance was being installed, my guess was the hung itunes install. this was after I canceled the itunes install and restarted my system. I used the microsoft uninstall cleanup utility and it got the Quicktime and itunes listing off my computer but it still tells me that I need quicktime for itunes and if I try to install Quicktime it tells me another instance is already running.

Unable to install or uninstall because of prompts to close ie explorer

I am being prompted by video players to download Flash player. When I check my system it tells me that flash player 11 is installed, but it does not show up under programs. When I try to uninstall or install it prompts me to close ie explorer. I close ie explorer and the same prompt just keeps coming up. I have checked my firewall and anti-virus and ie explorer settings and all seem to be correct. I have also tried turning off my firewall and antivirus. I have tried running the offline uninstall and install as administrator and still no luck. I am running windows 7 with ie 10 and use AVG free and windows firewall.

You need to close all instances of Internet Explorer, even those running invisibly in the background. Use the Task Manager's Processes tab to end all iexplore.exe processes.

ITunes errors (1603 and 1714)/Unable to Install iTunes/Uninstall Old iTunes

Help! Technically challenged here. I was running iTunes version 5.0 but that has become a problem, and when I went to install the newest version, I get the following error messages:
1. "Error 1714: The older version of iTunes cannot be removed. Contact your technical support group."
2. "Error 1603: Fatal error during installation. Consult Windows Installer Help (Msi.chm) or MSDN for more information."
I have tried to uninstall the old version, and it won't uninstall. And now, I have managed to mess up my Version 5.0, which now won't acknowledge my iPod as plugged in--so the old version doesn't even update the iPod.
This is a Windows XP Home, Service Pack 2. I'm running an iPod Mini with the iTunes.
Firstly, is there anyway to get my iPod to be recognized again on the old version of iTunes? I have to admit, I'm afraid to do drastic things on this computer while husband is deployed.
Any help you all can be would be greatly appreciated!
LoriZ
Windows XP XP Home Service Pack 2

Here's a place to start
Error 1603: Fatal Error During Installation
And also
Troubleshooting Software Installation Errors

Unable to install itunes and quicktime both error occur: system cannot open signified folder

my pc's specifications are : dual core processor, 1 gb ram,windows xp sp2 (os), 300gb hard disk

I have just found a way of sending some feedback to
Apple.
Will be interested to see what they say to this>>
I find it ridiculous that the cost of these ipods
does not include some on line support from Apple. We
have to try and rely on other users in discussion
forums. All I am finding is there are loads of others
on thee forums with similar problems unable to find a
solution.
Please advise.
Also found a number for 'tecnical support' after 5
days trying....
0870 876 0753
Will give them a 'polite' call tomorrow!!!!
Thanks for the phone No. I was having a problem with Quicktime which I couldn,t resolve by checking the discussion forums but that phone No. was a great help. Alhough you are talking to a call centre somewhere in the world and have to be careful with the language difficlties it was a help and it,s a shame Apple don't make this No. more easily available, so well done for finding that No.
You can go days or even months for a solution and I think Apple should have an online Tech. expert to help out.
Dell Windows XP Pro
Dell Windows XP Pro
Dell Windows XP Pro

Unable to install and uninstall Adobe Flash Player

Hi,
i hope there is someone here that can help me. i've recently upgraded to 10.4.11. There was a problem with safari, which i learned was related to Adobe Flash player. part of the fix is to uninstall the flash player. I downloaded the uninstaller and ran it. I noticed the progress bar didn't even move, it stayed at 0 for over 15 mins. I had to force quite the application.
I then tried running just the adobe flash installer. Similar problem.
the uninstaller and installers that were downloaded are both made for PowerPC macs.
Is there something wrong with my mac? someone please help me. i can't watch youtube or go to any flash heavy sites.

Hi,
i hope there is someone here that can help me. i've recently upgraded to 10.4.11. There was a problem with safari, which i learned was related to Adobe Flash player. part of the fix is to uninstall the flash player. I downloaded the uninstaller and ran it. I noticed the progress bar didn't even move, it stayed at 0 for over 15 mins. I had to force quite the application.
I then tried running just the adobe flash installer. Similar problem.
the uninstaller and installers that were downloaded are both made for PowerPC macs.
Is there something wrong with my mac? someone please help me. i can't watch youtube or go to any flash heavy sites.

Unable to Install / Uninstall iTunes, with error message.

I am unable to Install or Uninstall iTunes on a friends laptop. The Error Message I keep getting is "Could not access network location %APPDATA%". I am connected to the Internet. Any suggestions??

The iPod you purchased was discontinued almost 8 months ago.
Download the latest iTunes here -> http://www.apple.com/ipod/start/

When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

When I try to install (upgrade) to Quicktime 7, I get 'unable to uninstall older version, contact your technical support group'.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

Unable to install new quicktime as old one won't uninstall.

when i tried to insatall the new version of iTunes on windows it got about 3/4 of the way through and said that it could not uninstall the older version of quicktime and to try again. i tried several times and even tried manually uninstalling quicktime, as this wouldn't work i tried deleting the program files for quicktime which worked, but some remained. the same problem persisted, what should I do?

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
I had a similar problem and used this to uninstall quicktime. It appear the a previous installation go hung up. After you installm just select quicktime to complete un install quicktime

HELP cannot install itunes, uninstall itunes or uninstall quicktime

Hello - Went to upgrade my orig ver of itunes ver 6.0 to the video version to grab some music videos, and that is when all went to ****.
Got an error message that itunes was unable to install to my PC. PC is p4 running winXP sp2/3.
Error code: -3
Went to uninstall itunes, and got another error message that itunes was unable to complete the task with NO error code.
Also went to uninstall quicktime, and apparently the uninstall is not on my computer. I reinstalled quicktime, which was successful, but after rebooting and then trying to uninstall quicktime again, i got same error message quicktime uninstall cannot be found, quicktime cannot be uninstalled.
I did manage to get itunes successfully uninstalled.
After reboot and clearing out temp files and cache then again rebooting, then attempting to reinstall itunes VER 6.0 just the plain version for windows, NOT the video version, i again got error message that itunes was unable to install on my PC.
PLEASE HELP.
i cannot seem to load in a successful ver of itunes to listen to music, nor uninstall/install quicktime.
FYI -
Quicktime will not work when opened through itunes and through start menu, but will work when opened in the program and actually clicking on the .exe button.
pls help! i just want regular ver of itunes without video now, just want to listen to music what i bought, thnx

YES it is a Windows 98 based software, since i was unable to find older ver of Quicktime, i used what i had.
Incidentally, i figured out that when i went to install the Video ver of itunes, the ver 6.0 did not completely uninstall, some files were somehow corrupted.
There is a round about fix located on the windows tech support section which deleted previous Windows installer programs that in turn deletes older versions of programs, you pick from a list that the program detects, and it will delete all older versions.
Here is the link, if you know anyone that needs it..
it fixed my PC, after using this program i was able to successfully install 1st- the standalone version of quicktime, then itunes without incident.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
bunny

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access. I have installed and uninstalled numerous times.

I cannot access the iTunes store from any of my computers. When I updated to v. 10.7 it made my laptop unable to access just like with my two desktops. I have installed and uninstalled numerous times.

Nothing happens. iTunes just hangs up every time, saying "Accessing iTunes Store." It does that for a very, very long time, then nothing. Here is what happens when I run diagnostics.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO Lenovo H420
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0015AF9C035D73D0
Current user is not an administrator.
The current local date and time is 2012-09-15 18:28:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {EF6BBA91-21E3-44BD-828F-794CBBBFC89D}
Description: Intel(R) 82579V Gigabit Network Connection
IP Address: 192.168.1.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Sep 15 17:52:30 2012
Lease Expires: Sun Sep 16 17:52:30 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-29 17:37:19.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Brooke, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 9E******75J
Most Recent Devices Not Currently Connected:
iPod nano (6th Generation) running firmware version 1.2
Serial Number: DC*******DVY
iPhone 4S running firmware version 5.1.1
Serial Number: C8*******TF9
iPad 2 running firmware version 5.1.1
Serial Number: DK*******FHW
**** Device Sync Tests ****
Sync tests completed successfully.
<Edited by Host>

I am unable to install the latest update to iTunes, I get constant error messages, even when I attempt to uninstall iTunes completely and start afresh, iTunes is still listed in my program files on my hard drive and the shortcut is still on my desktop!?

Is there a bug with the latest update to iTunes because I am unable to install it, I get constant error messages if I try to open it after installing

Hey there Mambo822,
It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Unable to install or uninstall Quicktime

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