Unable to install or uninstall the Reader (eBook) Library software.
Solved!
Go to Solution.
Follow the appropriate steps if you are experiencing any of the following problems:
Installing the Reader Library or Reader for PC software for the first time and installation does not complete.
Installing the Reader Library software over an existing installation and installation does not complete.
You receive the error: Unable to install Reader Library, please close Adobe Digital Editions before continuing.
You receive the error: Windows installer has stopped working.
Unable to uninstall the currently installed version of the Reader Library.
NOTES:
The supplied software is not compatible with 64-bit versions of the Microsoft® Windows® operating system.
If you receive an 1125 Error during the installation process, a different procedure is available.
Installing the Reader Library software for the first time and installation does not complete:
Verify that the computer meets the minimum system requirements for the software.
If the computer has an antivirus software running, disable the software until installation is complete.
If the computer has spyware detection software running, disable the software until installation is complete.
If you are running the installation from the eBook store or esupport Web site, when you click download, select Save instead of Run. Save the file to a folder on your computer, then double-click the file to start the installation.
Following the steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, contact eBook Store from Sony support at 877-263-2863 for further assistance.
Installing the Reader Library software over an existing installation and installation does not complete:
IMPORTANT: Previous versions of the library software must be uninstalled before the Reader (eBook) Library software can be installed.
Uninstall the Reader Library software by following these steps:
Windows® XP operating system
Windows Vista® and Windows® 7 operating system
Mac OS
If you have not already done so after the previous step, reinstall the Reader Library software.
Test the Reader Library software to see if proper functionality has been restored.
If you are still unable to install the software, continue with the rest of this procedure.
Verify that the computer meets the minimum system requirements for the software.
If the computer has an antivirus software running, disable the software until installation is complete.
If the computer has spyware detection software running, disable the software until installation is complete.
If you are running the installation from the eBook store or eSupport Web site, when you click download, select Save instead of Run. Save the file to a folder on your computer, then double-click the file to start the installation.
Following the steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, contact eBook Store from Sony support at 877-263-2863 for further assistance.
You receive the error: Unable to install Reader Library, please close Adobe Digital Editions before continuing.
On the keyboard of your computer, press CTRL + ALT + DELETE simultaneously to open the task manager.
Once the security window displays, click Task Manager or Start Task Manager.
In the Windows Task Manager window, click the Processestab.
Locate the process for Reader Libraryand click to select it.
With the Reader Library process selected, click End Process.
Run the installation again. If the issues still occurs, restart the computer and try the process again. Disconnect the Reader Digital Book from your computer (if connected).
You receive an error: Windows installer has stopped working.
Click the Start button and in the Search box, type: RUN and then press ENTER on your keyboard.
In the Run box, type: SERVICES.MSC
Click OK.
Look for the service name Windows Installer.
Double Click on 'Windows Installer' service.
In the Windows Installer window, click Startup type and then select Automatic.
Click Apply and then click Ok.
Restart the computer to apply the changes.
Install the Reader Library software.
Unable to uninstall the currently installed version of the Reader Library software:
If you are having difficulty uninstalling the Reader Library software, you should rename the kinoma and Sony Corporation folders. After renaming these folders, try to uninstall the Reader Library software again.
Following the steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, contact eBook Store from Sony support at 877-263-2863 for further assistance.
Similar Messages
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Solved!
Go to Solution.Click the Start button and then click Control Panel.
In the Control Panel window, under Programs, click Uninstall a program.
In the Uninstall or change a program window, click to select Reader Library by Sony or Reader for PC, and then in the menu bar, click Uninstall.
Close the Uninstall or change a program window.
NOTES:
Follow the on-screen instructions to finish uninstalling the application.
If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password, or click Yes.
If the program does not uninstall properly, reinstall the program, then try uninstalling it again.
If desired, you can now install the Reader software at any time.
NOTE: You can reimport your books purchased from other websites after installing the Reader for PC. Books purchased from the Reader Store from Sony will automatically show up in the My Library section after sign in. -
after downloading new version of Firefox 4 I am unable to use touch pad for scrolling. I have tried installing and uninstalling the new version but this problem has always been occuring. I do not know how to fix this problem so I always return to the old version.
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox -
My free Adobe Reader has expired. I tried uninstalling the Reader and installing the new Free Reader trial, but my system still will not open a PDF file and states I need to subscribe to Adobe. Any way around this?
Thank you.
On Thu, Jun 26, 2014 at 9:44 AM, Bernd Alheit <[email protected]> -
CANNOT INSTALL OR UNINSTALL ADOBE READER X (10.0.1)
CANNOT INSTALL OR UNINSTALL ADOBE READER X (10.0.1) FROM ADD AND REMOVE PROGRAMS BUT GET THE Error 1402.Could not open key: HKEY_LOCAL_MACHINES\SOFT\SOFTWARE\Microsoft\Windows\Current\Version\Run\Optional\Componen ts\MSFS.Verify that sufficient access to that key, or contact your support personnel
Thank you guys. Claudio, I could get the file to open. Said I was unable to open FTP files in windows explorer. Thank you anyway fro your reply.
Will...thanks. Went to that enterprise site and downloaded Reader 9.0 then updated to my old 9.4.3. now everything is back to pre 10x days. Bless you for saving my sanity. -
itunes 64 bit on windows 7 is unable to install, i have the 64 bit installer version but it keeps saying "errors occurred" at the ( rolling back ) phase. HELP!!!
I have the answer and this might be useful for any one else wondering about this in the future. If it helped you or explained what you wanted to know. Replay to the post pls
It's quite easy actually. First have your "iTunes Library Extras", "iTunes Library Genius", "iTunes Library", and "iTunes Music Library" backed up. Download ans install iTunes 64-bit. I don't know what's so 64-bit about iTunes 64 since Win7 reports it as a 32-bit application in the task manager. But anyway. Install iTunes 64 and launch it. If you migrated your library to another drive like me go to settings in iTunes and change the directory to your location. Close iTunes. Replace the newly created files with your backed up files. Launch iTunes. iTunes will load and then update your library and from there you are set to go! so basically it is just like a normal upgrade. But if you hesitated to go from 32 to 64 like me, here is your answer.
By the way. I'm using Windows 7 64-bit with iTunes 64-bit and it works without problems and syncing with my iPod Touch also works flawlessly. -
I am unable to install apps from the istore. i bought a second hand iphone 5s. can anyone help me??
i am unable to install apps from the istore. i bought a second hand iphone 5s. can anyone help me with this please??
striker1212 wrote:
lesson learnt. thanks. i'll make sure he wont be able to hold another phone again. my money is lost for now. could you please let me know how i can seapnd this phone back to its original owner with apple support help??
Apple will not give you information about the original owner. Take it back to whoever you bought it from. -
Hi there, i have an issue installing oracle forms and reports. its throwing this error"INST-07408: Unable to install or configure the product on a 32-bit JVM on a 64-bit machine. Make sure to install and configure the product in supported modes." on step 5. I have jdk 64bit installed, weblogic server was installed successfully but iam getting stuck somehow.
Below are details of my pc.
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ...........-HP
System Manufacturer Hewlett-Packard
System Model HP ProBook 4530s
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68SRR Ver. F.23, 09/03/2012
SMBIOS Version 2.6
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name ...........-HP\................
Time Zone South Africa Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.94 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 7.87 GB
Available Virtual Memory 1.25 GB
Page File Space 3.94 GB
Page File C:\pagefile.sysTo clarify further.... It is important to note that Forms/Repors 11.1.2.x software (including WLS and JDK) must be of the same archetecture as the machine. In other words, you cannot use the 32bit Forms/Reports 11.1.2 software on 64bit Windows. If you are using a 64bit OS, you must install the 64bit software. Again, this would include Forms/Reports, WLS, and JDK
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Solved!
Go to Solution.This error will occur when your Reader Store login information (email and password) do not match your Adobe ID login information (email and password). When you create a Reader Store account, an Adobe ID is automatically created. If one already exists for your email address, the passwords must match or you will be prompted with this box to provide the different password. You may also see the error codes 2055, 2057, 2052, 2053, 2056 or 2059 for this issue.
When the Adobe password is changed, the Reader (ebook) Store password will not change. You can change your Reader Store email address or password to be the same as your Adobe ID (account) or password to avoid the previous step any time you authorize a PC or Reader in the future.
IMPORTANT: Both the Reader store and Adobe passwords must be between 6-12 characters. Adobe and Reader Store passwords can be different. However, it is easier to access content if the same password is used for both accounts.
NOTES:
If you don't remember your Adobe ID or password, you can go to the following link for assistance: http://kb2.adobe.com/cps/167/tn_16721.html
Customer Support is open:
8 a.m. to 12 a.m. (Eastern time), Monday - Friday
9 a.m. to 8 p.m. (Eastern time), Saturday and Sunday -
I am unable to install and run the latest version ot iTunes. Getting "Runtime error - R6034. An application has made an attempt to load the C runtime library incorrectly"
Error 7(Windows error 1114)Try and not duplicate these issues and do a search next time.
Now load https://discussions.apple.com/thread/5826672?start=0&tstart=0
and that Topic has the correct information to fix this problem.
Regards
pcbugfixer -
I cannot uninstall the HP Photosmart C4599 software from my HP Pavillion computer.
I cannot uninstall the HP Photosmart C4599 software from my HP Pavillion computer.
Please explain. Going to "Control Panel" and then add/ remove, is the software listed?
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP. -
I have tried to access the itunes store by many different means. I know I have account balance as I put in 2 gift cards back in March and have not used them all. I recently installed and uninstalled itunes several times but I still cannot open it on my computer. When plugging in my ipod shuffle it does not automatically load either although my computer says it's working correctly.
Click on the "Start" button. Click "Run." Type the word "cmd" in the open box. When the DOS screen comes up, type "netsh winsock reset." Press "Enter." Type "exit" to close the DOS window and go back to Windows.
Restart the computer.
Read more: http://www.ehow.com/how_2125133_do-winsock-reset.html#ixzz2kyccghec -
HT1926 Can't install or uninstall the latest version of iTunes
Everytime I go to install the latest version of iTunes I get through most of it, then a window comes up that says "Windows Installer" - "The feature you are trying to use is on a network resource that is unavailable." - "Click OK to try again, or enter an alternative path to a folder containing the installation package 'iTunes64.msi' in the box below."
In the drop down dox below the previously stated there are two options:
1) C:\Users\"Username"\AppData\Local\Apple\Apple Software Update\
2) C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.5.0.142\
Neither of them work and I get the message: "The path 'C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.5.0.142\iTunes64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes."
There is an option to Browse for the porgram but I can never find what it needs. Even when I attempt to uninstall iTunes I receive the same messages as above. I have a Windows 7 PC. I have looked through all the possible Troubleshoots on the Apple website and on the iTunes site and none of them helped. My iTunes works perfectly fine and does everything it is supposed to except when I attempt to install iTunes. I have tried every way possible and still nothing works.
Below are the windows that appear when I attempt to install iTunes. Any help would be appreaciated, I just really want to get the latest version of iTunes on my computer, it has been a while since I have.Superb detail, thank you.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Can't install or uninstall the latest version of iTunes
Everytime I go to install the latest version of iTunes I get through most of it, then a window comes up that says "Windows Installer" - "The feature you are trying to use is on a network resource that is unavailable." - "Click OK to try again, or enter an alternative path to a folder containing the installation package 'iTunes64.msi' in the box below."
In the drop down dox below the previously stated there are two options:
1) C:\Users\"Username"\AppData\Local\Apple\Apple Software Update\
2) C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.5.0.142\
Neither of them work and I get the message: "The path 'C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.5.0.142\iTunes64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes."
There is an option to Browse for the porgram but I can never find what it needs. Even when I attempt to uninstall iTunes I receive the same messages as above. I have WINDOWS 8. I have looked through all the possible Troubleshoots on the Apple website and on the iTunes site and none of them helped. My iTunes works perfectly fine and does everything it is supposed to except when I attempt to install iTunes. I have tried every way possible and still nothing works.
Below are the windows that appear when I attempt to install iTunes. Any help would be appreaciated, I just really want to get the latest version of iTunes on my computer, it has been a while since I have.
I've tried installing the Windows Installer Clean Up but I can't even find that file to open it.
SOMEONE HELP ME PLEASE!Superb detail, thank you.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Help! I can't install or uninstall Adobe Reader.
I accidentally deleted part of Adobe Reader 8.1.2. Now, I can't read PDF documents. I tried to install Reader 9 but I kept getting a message box that says, "The feature you are using is on a network resource that is unavailable." It also gives me the option to try again or change the directory, neither of which solves the problem.
I then went to the Control Panel and tried to have the Add or Remove Programs application remove Reader 8.1.2 but the exact same window came up. It supposedly has something to do with the fact that there is no installation path for Reader 8.1.2. How do I get rid of Reader 8.1.2 and then subsequently install reader 9?I downloaded Reader 9 not long ago, and have been having problems similar to those other people have posted. I thought the problem had to do with two expired free trials (Acrobat and Photoshop), because when I would attempt to open a document, the registration page of Acrobat would appear, then vanish along with the document! I figured the problem would go away if I uninstalled the expired free trials. Not at all! Now, when I try to read PDFs on line, I get an error message saying "unknown file type," and I'm redirected to Microsoft's page for information about Adobe Reader...which is supposedly already on my computer. Did I accidentally delete some essential element when I got rid of the remnants of Acrobat and Photoshop?
Yikes! I wish I understood more about computers!
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