Unable to install or update Skype.

Hello M/S Skype Support. I am using Windows 8.1 OS and just now I have opened Skype from my start window, It said me to update, and when I downloaded the skype and started installing I got a popup message that " Installing Skype failed: code 1638Another version of this product is installed. Installation of this version cannot be continued. To Configure or remove the existing product, use Add/Remove program in control panel . " I didn't found Skype in Add/Remove Program.Neither I have Folder of Skype in Program files(x86) Please do help me to install Skype. Regards.Jamal uddin Mohammed.[e-mail removed for privacy and security]

Got resolved to the above problem. Had support with microsoft. Resolved by fixing with microsoft fix.

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Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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