Unable to install os x mountain lion
Hi folks,
I just bought macbook pro 15" retina display set yesterday from Epicentre (authorized retailer in Singapore)
When I reached home i reformatted it, but when i tried to reinstall the os x mountain lion, it said my apple id has not purchased the lion.
Fair enough, maybe because I had not registered my product.
After registration, i tried to install again but the same message occured.
Now i am left with os x-less macbook pro
Do I need to wait for a confirmation email from Apple? If there is one, how long do I need to wait? I did not received any reply since last night.
Thanks a lot for your help!
No, you don't have to purchase it again if it was already loaded at purchase. Follow the following steps to reinstall the software.
Boot from your Recovery HD partition by restarting your Mac while holding down the cmd+R keys.The OS X Utilities window appears. Select Reinstall OS X, and click Continue. The OS X Mountain Lion splash screen appears. Click Continue. A sheet appears informing you that your computer’s eligibility needs to be verified by Apple. Click Continue to begin the process of installing or reinstalling OS X. If you’re not connected to the Internet, you’ll be asked to choose a Wi-Fi network from the AirPort menu in the top-right corner.
The Mountain Lion software license agreement screen appears. Read it and click Agree.A sheet drops down, asking whether you agree to the terms of the license agreement. Yes, you did just click Agree; this time you’re being asked to confirm that you indeed clicked the Agree button.If you don’t click Agree you can’t go any farther, so I advise you to click Agree now.
Choose the disk on which you want to reinstall OS X by clicking its icon once in the pane where you select a disk.If only one suitable disk is available you won’t have to choose; it will be selected for you automatically.Click the Install button.
A sheet asks for your Apple ID and password. Type them in the appropriate fields; click Sign In, and your Mountain Lion installation (or reinstallation) begins.The operating system takes 30 to 60 minutes to install, so now might be a good time to take a coffee break. When the install is finished, your Mac restarts itself. If you were reinstalling OS X on a hard disk that it had been installed on previously, you’re done.Your Mac will reboot and you can begin using your new, freshly installed (and ideally trouble-free) copy of OS X Mountain Lion.If you’re installing Mountain Lion on a hard disk for the first time, however, you still have one last step to complete. After your Mac reboots, the Setup Assistant window appears. You need to work your way through the Setup Assistant’s screens.
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I currently live in Italy, the local Apple store recently replaced my HD about 6-8 months ago and I reinstalled all my files using time machine when I took it home.
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Thank you for any help you can offer.You could try calling apple, 1-800-275-2273, and see if they'll give you a free Mountain Lion, based on your story.
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macjack wrote:
Why suggest "ignore iWork"? I use iWork exclusively now, since dumping MS Office and I like it.
On its own it's fine, as a replacement for Office it's mediocre. Unable to save in Office format you are pushed into exporting (extra steps) simply to create an Office compatible file. Pages barely renders a Word document correctly (a trait also shared by Libre/Open Office). Numbers is a very poor substitute for Excel (the free ones are better).
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Parallels
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My Mac OS X 10.6.8 Snow Leopard. how to why install OS X Mountain Lion ?
my Mac OS X 10.6.8 Snow Leopard. how to why install OS X Mountain Lion ?
How?
Upgrading to Mountain Lion - http://www.apple.com/osx/how-to-upgrade
Mac OS X: System requirements for Mountain Lion (10.8) - http://www.apple.com/macosx/specs.html
Lion and Mountain Lion application compatibility - http://roaringapps.com/apps:table
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MacBook upgrade possibilities - https://discussions.apple.com/message/19577869 - "The Early 2006 model 1,1 Core Duo can only run a maximum of 10.6 Snow Leopard. The models Late 2006 Core 2 Duos 2,1 through Early 2008 4,1 can only run a maximum of 10.7 Lion. The Late 2008 model 5,1 Aluminum Unibody through the Mid 2010 White Unibody model 7,1 can run 10.8 Mountain Lion."
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Below is the error that occurred this morning after login.
Interval Since Last Panic Report: 1690 sec
Panics Since Last Report: 1
Anonymous UUID: 67D1DCE1-6759-7BF0-6682-40BCBB09D01B
Thu Sep 20 07:24:10 2012
panic(cpu 2 caller 0xffffff80206b7bd5): Kernel trap at 0xffffff8020687d02, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00007ccd02000009, CR3: 0x00000000228a6000, CR4: 0x00000000000606e0
RAX: 0x00007ccd02000001, RBX: 0x000000000000003e, RCX: 0xffffff8020cbd000, RDX: 0x000000000000003e
RSP: 0xffffff8110da3720, RBP: 0xffffff8110da3740, RSI: 0xffffff8031ef80c8, RDI: 0xffffff8020cbd000
R8: 0xffffff8031ef7750, R9: 0xffffff8031ef0438, R10: 0xffffff8020cbcc20, R11: 0xffffff814c6e0000
R12: 0xffffff8033b0ec00, R13: 0xffffff8033b0ecb0, R14: 0x00000000000000c1, R15: 0xffffff8031ef0438
RFL: 0x0000000000010296, RIP: 0xffffff8020687d02, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007ccd02000009, Error code: 0x0000000000000002, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff8110da33c0 : 0xffffff802061d626
0xffffff8110da3430 : 0xffffff80206b7bd5
0xffffff8110da3600 : 0xffffff80206ce4ed
0xffffff8110da3620 : 0xffffff8020687d02
0xffffff8110da3740 : 0xffffff802065f445
0xffffff8110da38a0 : 0xffffff8020681b58
0xffffff8110da3bf0 : 0xffffff802065e1b4
0xffffff8110da3c50 : 0xffffff8020a52e4f
0xffffff8110da3d40 : 0xffffff8020a53052
0xffffff8110da3d70 : 0xffffff7fa1e35434
0xffffff8110da3de0 : 0xffffff7fa1e2412f
0xffffff8110da3e10 : 0xffffff7fa1e33afe
0xffffff8110da3e60 : 0xffffff8020a3181b
0xffffff8110da3ea0 : 0xffffff8020a3133e
0xffffff8110da3f30 : 0xffffff8020a2d2d0
0xffffff8110da3f70 : 0xffffff8020a31e99
0xffffff8110da3fb0 : 0xffffff80206b26b7
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD3000Graphics(8.0)[EAD976F9-7469-3F17-AB8E-6A039213 8DCB]@0xffffff7fa1e06000->0xffffff7fa1e67fff
dependency: com.apple.iokit.IOPCIFamily(2.7.1)[9901C237-547C-3B52-99DE-C4870A19E2B5]@0xffff ff7fa0caf000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fa11fc000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa11b9000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C54
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000020400000
Kernel text base: 0xffffff8020600000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 22884276012
last loaded kext at 22356664762: com.apple.driver.AppleMikeyHIDDriver 122 (addr 0xffffff7fa1d76000, size 20480)
loaded kexts:
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDAHardwareConfigDriver 2.3.1f2
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.iokit.IOBluetoothUSBDFU 4.0.9f33
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyEventDriver 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.1.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.1
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3034302E413031472020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3034302E413031472020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9A302, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4
Is there a hardware problem?
thank youBefore you upgrade, make sure all your software supports it based on post July, 25, 2012 reports on
http://roaringapps.com/apps:table
Reports prior to this date are unreliable, as they are likely with beta releases of Mountain Lion to developers. Other pitfalls to realize include:
https://discussions.apple.com/docs/DOC-3761 -
Do I loose all the contact on my mac if I install OS X Mountain Lion
Hi,
I want to install OS X Mountain Lion but I wonder if I loose all the content i.e. file and program that I have already on my mac. In that case I have to make backup of all the contents.If you have Lion and use iCloud for Contacts and Calendar, then they will still be there after installing ML. If not, then it would be a good idea to archive them. Go to File>Export>Addressbook archive for Contacts and in iCal the same File>Export. Put these files in a backup folder somewhere for safe keeping. I do the same for Safari bookmarks, Google Earth Places etc, because it can be a bind to lose all your hard work.
Having said that, Setup Assistant will normally transfer your data to the new OS during the installation process without problems. -
I have a personal computer of following configaration :, I have a personal computer of following configaration : intel core i3 processor,4 gb ram, foxconn ddr3 motherboard,1 tb hard drive,dell monitor.i want to install os x mountain lion.do i install it?if i do ,how to install it? Is it possible to buy a os x cd drive?if possibe,how to install it? Help me to use ox xmountain lion in my pc.
intel core i3 processor,4 gb ram, foxconn ddr3 motherboard,1 tb hard drive, dell monitor
The reason Win 7 looks bad is because of your poor monitor.
I run Windows 7 on my 1920 x 1200 pixels 17" MacBook Pro and it looks just as good as OS X.
The secret is to get a monitor with high pixel per square inch resolution, then any picture or graphics looks great.
Nearly all the available eye candy on OS X is available on Windows with hacks.
http://sourceforge.net/projects/mcsoft/
Windows has more software and it's versions are supported for a decade on average, the hardware is significantly less expensive and in the towers, customizable.
Apple just displays all fancy in one package and then charges 3x the price for the same performance as a PC.
Your not missing much, there isn't any compeling need to run OS X on your PC, it's a hassle anyway. -
I am trying to re-install OS-X Mountain Lion,
I am trying to re-install OS-X Mountain Lion, but I get a message that my apple id did not purchase the software. The OS comes bundled with the hardware, can anyone help?
Did someone else own the Mac before you? If so, it sounds like they upgraded the original OS to MLion, and that is forever tied to their AppleID.
Can you tell us more about the Mac (Apple menu>About this Mac) so we can offer the best suggestions as to what to do. -
I just installed the new mountain lion software on my iMac. I was currently running Snow Leopard. My problem is with my mouse. Now when I scroll down the page it moves in the opposite direction. In system preferences I tried checking and unchecking Natural for scroll feature. Movement from side to side works fine. Has anyone experienced this problem?
I think this new scrolling behaviour was introduced with Lion. You do get used to it pretty quickly (well I did). Are you sure that deselecting Natural Scrolling in Mouse Prefs doesn't re-instate the previous behaviour, it does here.
-
Hi all , i tried to install os x mountain lion i could not it said ( There was an error in the App Store. Please try again later. (100) ... now tow weeks
Hello, might be good luck on your part!
Anyway...
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk. -
cannot install mountain lion. error "This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X."
You do meet the hardware requirements. Otherwise you wouldn't have been able to purchase ML.
If you're connected wirelessly to your router, connect with Ethernet.
If you're connecting through a proxy, connect directly.
Boot in safe mode (shift key down at startup) and try again. -
Clean install of OSX Mountain Lion stuck on "5.5hrs."
I'm trying to clean install OS X Mountain Lion on a MacBook Pro after having to erase my mac partition. I lefft the install to run over night and came back to barely making any progress stuck with 5.5 hours left.
I thought erasing the Mac partion that I assuemed to be corrupt would speed things up. But even in Recovery Mode, the Mac is incredibly slow.You're using Startup Manager. Boot OS X Recovery instead.
From the Mac OS X Utilities screen, choose "Reinstall Mac OS X".
"Clean install" is vague so reinstalling OS X may not accomplish what you seek, and it's not clear what your USB drive contains. More specific guidance can be provided if you explain what you intend to do.
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