Unable to install Photoshop Elements 11

So, I purchased PSE 11, popped in the disc, entered the serial # and waited. Pop! Up comes an error message.
So I tried it again. And again. Error messages again.
Went to the Adobe site, find the help section and tried Plan B. Tried copying the files to my HD. Pop! Error message again.
Back to "help" and since it appears that I have a bad disc, i need to contact support.
Soooo, off to support I go, only to find out that the people I need to chat with don't work weekends.
Now I wait until Monday, all agents busy says the site.
Tuesday: Yup, still busy.
Friday: Busy.
But hey, I can pay $39 to talk to someone on the phone! Yay! There's nothing like that feeling of being ripped off twice!
Why in the hell should I have to pay someone to fix a problem with a program that I haven't even be able to use?
Message title was edited by: Brett N

if you want to download pse 11 and if you follow all 7 steps you can dl a trial here:  : http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

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