Unable to Install Photoshop & Premiere Elements 13 on MAC 10.9.5

Hello. I received Photoshop & Premiere Elements 13 for Christmas. It was purchased from Amazon (Amazon inc., not a third-party vendor). I have a MAC, running OS 10.9.5, which aligns with system requirements. I have been unable to install the software at all. One time I received a message that the software was not legitimately Adobe software. Otherwise, the disc is ejected automatically. Everything indicates it is Adobe software (serial number, packaging, etc.) Any ideas? Thank you, Melissa
Correcting Title

Thanks. I downloaded Elements, and started to install, but can't get past the serial number screen.
There are several numbers on the back of the DVD box. I assumed the serial number was the long number above the bar code on the right - < removed > - but that doesn't fill the spaces and I don't get the 'NEXT' button.
The instructions say that the serial number will start with 1057 - so I tried added that to the beginning of the number above. Didn't work.
There is also a PN number on the back of the box, and a shorter number under a bar code on the left - < removed >
Can you tell me what I need to enter to install?
I haven't downloaded Premiere yet...
Thanks,
Melissa

Similar Messages

  • Unable to Install Photoshop & Premiere Elements 10?

    I downloaded both these products from Adobe.com using serial numbers.   I downloaded the product files using Firefox.   When the files arrived on my PC no installation process began automatically.  One file with a .7z suffix was downloaded for each product.  When I double clicked the downloaded files, nothing happened and my PC asked what program to use to open.  Obviously something is missing.  I did not see any installer dialogue, etc.  How do I dowload and install successfully these two products.  Your help is very much appreciated!

    Hi LJLCINCY,
    Alongwith the .7z file you need to download the respective .exe files so as to run it and extract the compressed files in the .7z file.
    The installer is comprised of 2 files - one with .7z extension and the other with .exe extension.
    You need to run the executable .exe file to begin the installation.

  • Trying to install Photoshop premiere elements 12. Error:1

    Trying to install Photoshop Premiere Elements 12. Get the following error.
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 1
    http://www.adobe.com/support/
    Have tried uninstalling and reinstalling, even tried using Revo-uninstaller to clear away the software to no avail.
    Any help?

    I don't know what kind of system info you mean? I am new at this. But I have a new computer and tried reinstalling adobe photoshop elements 12 & adobe premiere elements 12 and now both are not working.
    The message says Configuration error and the error code is:- Error:1
    It worked fine on old PC.
    After Clicking ok another message now comes up saying:
    A required application library failed to load and the product cannot continue. Please reinstall the application.
    Which i have done.

  • Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

    I bought a sealed copy of Photoshop/Premiere Elements 11 less than a year ago.  I just got around to installing it.  However, when I come to the screen where I need to put in the Serial number, I see that I need to first use a redemption code to get the serial number from Adobe.  When I put in that redemption code, I get a response that the redemption code is invalid.  Considering I paid around US $80 for this and am now wanting to use it, I'm a bit disappointed to say the least.  How can I get Adobe to recognize my redemption code and give me a serial number?  Is there somewhere else I need to be looking for a serial number?  Any help would be appreciated.
    Thanks.

    make sure you're using the correct number in the correct location:  Redemption Code Help
    https://redeem.licenses.adobe.com/getserial

  • Unable to install adobe premiere elements 10 10

    I was trying to install Adobe Premiere Elements 10 but the installation would stop abruptly somewhere half way through and the disk would pop out. I got the serial nuimber therough the web.
    What could be the issue here?

    Hi jkilat
    Download Premiere Elements CS6 Trial from here : http://prodesigntools.com/adobe-cs6-direct-download-links.html
    Follow the Instructions Carefully to Start your download ...
    Use Your Serial Key to activate it

  • How do I download/install Photoshop & Premiere Elements 10 on new iMac with no disc drive?

    My iMac hard drive recently failed and I lost everything. I just bought one of the new iMacs with no disc drive.  I had purchased Photoshop CS5 in 2011 but it came with CD's for install.  I stil have them but it doesn't do me any good since there is no disc drive to put them in on the new computer. How can I install Photoshop using my serial number from my original purchase?  I downloaded the CS6 trial version and when I try to activate it with my old serial number it says it is invalid.  

    There are links to trial installers on pages:
    http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
    Very carefully read and follow the instructions on the pages!
    Download and install the trials, launch and activate them with your serial number then do 'Help > Updates'.

  • Re-installation Photoshop & Premiere Elements

    I have to re-install Photoshop & Premiere Elements, but people tell me I shouldn't de-activate the program because it might not let me re-install it on the same computer. They have had issues with other programs.
    How do I do it?

    You do not need to deactivate if you are reinstalling on the same machine.

  • Unable to install Premiere elements on mac

    I am trying to install Adobe Premiere Elements 10. I am on a Mac and start with disc 3. It gets 51% done then exits with exit code 7 and the following message
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Smartsound3: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed
    What do I do?

    Thanks for all the replies. Steve has the correct answer. I just do not understand why a program bought directly from Adobe would be shipped when Adobe knows it needs a fix. Why do they not at least note it with the shipment. Not everyone know to check this forum and most people assume a company like Adobe to sell only quality products.
    Thanks again to all who took the time to answer.

  • I am unable to install photoshop elements13 due to an error. it shows no error code but does say - This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

    i am unable to install photoshop elements13 due to an error. it shows no error code but does say - This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

    download the 64bit installer,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Unable to install photoshop elements 13 on new computer.  Error message is:  This installer does not support installation on a 64-Bit windows operating system.  Please download the 64-Bit version of photoshop elements.  How do I do this?

    Unable to install photoshop elements 13 on new computer (Windows 8.1 OS).  Error message is:  This installer does not support installation on a 64-Bit windows operating system.  Please download the 64-Bit version of photoshop elements.  How do I do this?

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • Install downloaded Premiere Elements 13 (Win) on Mac

    I have de-activated the prog on the PC; how do I download a Mac version?
    I had downloaded and installed windows versions of Prem. El. and PhS. El. on my windows laptop; now that I've got a Macbook I want to install the programme on that instead. How do I proceed?

    angust
    Are you dealing with downloads that you have purchased or just talking about tryouts?
    If you have downloaded purchased Premiere Elements 13 Windows installation files with a serial number, you cannot use those installation files on a Mac computer.
    If you want a downloaded purchased Premiere Elements 13 Mac, you need to purchase Premiere Elements 13 Mac with its own serial number for your Macbook.
    If your original purchase gave you a box packaging of the product, you found that you had 2 installation disc - one for Windows and one for Mac. In that
    case, you could install Premiere Elements 13 Mac on Mac from the Mac installation disc.
    Please clarify the details.
    Thank you.
    ATR

  • I am trying to install Adobe Premiere Elements 9 without success. I successfully installed Photoshop Elements 9 without a problem. The message I am getting is 'Invalid Unicode file - .\Autoplay\LangData\en_US\lang.dat'. Anyone out there who can help pleas

    I am trying to install Adobe Premiere Elements 9 without success. I successfully installed Photoshop Elements 9 without a problem. The message I am getting is 'Invalid Unicode file - .\Autoplay\LangData\en_US\lang.dat'. Anyone out there who can help please?

    click setup, not autoplay.

  • While installing Adobe Premiere Elements 10 for Mac my installation encountered errors.

    While installing Adobe Premiere Elements 10 for Mac my installation encountered errors. Got about 42% and then crashed with an Exit error Code 7.
    The summary says:
    DW036: Payload cannot be installed due to dependent operation failure.
    I have screengrabs:

    This is the correct forum http://forums.adobe.com/community/premiere_elements
    And, some information to help with install problems
    http://www.adobe.com/support/contact
    In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
    In the US - Adobe Install Problems 800-642-3623
    In the US - Adobe Activation 866-772-3623 Open 24/7
    and
    New forum for Download & Install & Setup problems
    http://forums.adobe.com/community/download_install_setup
    Chat http://www.adobe.com/support/download-install/supportinfo/
    When you get to the correct forum, provide more information about your computer
    These questions below may be for a different product... but the information you need to supply is the same, for the products you use
    -http://forums.adobe.com/message/4200840
    -http://forums.adobe.com/thread/416679
    -http://forums.adobe.com/thread/419406

  • Want to install my Adobe photoshop/premiere elements 11 on new iMac.

    New iMac does not have cd drive, but I want to download my Adobe Photoshop/Premiere Elements 11 on the new iMac. I have the serial number, How do I download?

    Download from
    Download Photoshop Elements products | 13, 12, 11, 10
    Download Premiere Elements products | 13, 12, 11, 10
    Install then enter your serial number when prompted.

  • I am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?

    i am on my mac and have os x yosemite. i am trying to install adobe premiere elements 10, but every time it starts downloading it stops and says it encounter 8 errors?

    you mean when it starts installing (not downloading), you see errors?
    if yes, attach a screenshot of the errors.

Maybe you are looking for