Unable to Install Photoshop & Premiere Elements 13 on MAC 10.9.5
Hello. I received Photoshop & Premiere Elements 13 for Christmas. It was purchased from Amazon (Amazon inc., not a third-party vendor). I have a MAC, running OS 10.9.5, which aligns with system requirements. I have been unable to install the software at all. One time I received a message that the software was not legitimately Adobe software. Otherwise, the disc is ejected automatically. Everything indicates it is Adobe software (serial number, packaging, etc.) Any ideas? Thank you, Melissa
Correcting Title
Thanks. I downloaded Elements, and started to install, but can't get past the serial number screen.
There are several numbers on the back of the DVD box. I assumed the serial number was the long number above the bar code on the right - < removed > - but that doesn't fill the spaces and I don't get the 'NEXT' button.
The instructions say that the serial number will start with 1057 - so I tried added that to the beginning of the number above. Didn't work.
There is also a PN number on the back of the box, and a shorter number under a bar code on the left - < removed >
Can you tell me what I need to enter to install?
I haven't downloaded Premiere yet...
Thanks,
Melissa
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