Unable to install Photosmart B-209a on Win 8.1

Trying to install full feature sw for existing b-209a on a new Lenovo Yoga 2 Pro running Win 8.1 64.
Have tried the installer and it downloads the full sw. After extracting nothing happens, no screens, no directions etc...
Have also manually downloaded the full feature sw and tried to install with same results. The sw has no problem finding my printer on the network.
At some point the basic driver was installed and connected to the printer, I was able to print. Need the Solutions center for scanning and printer status.
At this point ther are no HP folders in my Program Files and no HP on my start screen and no HP printer installed.
Is it me or the sw???? Any experts available?
This question was solved.
View Solution.

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JonW
I work for HP

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=========================================
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Source)
at com.thortech.xl.client.dataobj.tcDataBaseClient.readPartialStatement(
Unknown Source)
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=======================================================
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Hi Joe, my windows is always up to date. I resolved the issue. It was the apple auto update service that corrupted all apple services. i went into the registry to remove everything related to apple and reinstalled a fresh copy..

HP Support Assistant not able to print/scan with my HP photosmart B-209a-m wireless

I am running Windows 7 (64 bit) and rencently my photosmart B-209a-m wireless is not responding when I try to scan or print. I just downloaded the print and scan doctor and I am getting a port match errror. Do you have any suggestions for how I can resolve this issue?
Thank you,

I think your router has issued a new IP address for your printer and the Win software can no longer find the printer.
Let's set a static (non-changing) IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
Next, go to Start > Control Panel > Devices and Printers and delete all instances of the printer.
Finally, re-add the printer in this manner:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to install Photosmart B-209a on Win 8.1

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