Unable to install Premiere Elements: processor is wrong [was:Photoshop]

I have installed photoshop elements but cannot do so with photoshop premiere elements as I am told that the prossesor is wrong.

What is the exact error message in full?
What are your computer specs?
Which operating system?

Similar Messages

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  • Unable to install Premiere Elements 11 [was: Question,]

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  • Msiexec error when installing Premiere Elements

    I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
    I downloaded the softare. Installed the PS Elements. It was smooth.
    I then tried to install Premiere Elements and it does not work.
    When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
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                    /a <Product.msi>
                                    Administrative install - Installs a product on the network
                    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
                                    Advertises a product - m to all users, u to current user
                    </uninstall | /x> <Product.msi | ProductCode>
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    I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
    When I try using the Adobe Premiere Elements 10.msi then i get an error
    Adobe Premiere Elements 10 - Setup
    Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
    I called support. They had me extract files into a folder off of  eg C:\PS
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    He then had me install it with the runas administrator. I tried same error.
    He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but  I did this . And restarted the setup but still same msexec error.
    The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words  “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
    Let me explain..
    What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
    Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
    By the way I tried using
    ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
    the problem is adobe's fault, a faulty script or something on the dvd.
    in my situation, to get this program installed, i decided to do the following:
    1) optional: copy the install dvd to hard drive.
    2) locate the adobe premiere elements 10.msi file.
    3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
    to unpacked the msi archive. 
    4) go into the c:\tempfolder/programfiles/Adobe
    5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe  folder so it sits with the rest of your adobe programs
    6) you have to make your own desktop icon
    7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
    8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
    so download it if necessary.  the ApplicationManager2.0_all.exe file will silently install.
    this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
    Oviously it should install properly. (thanks anyway)

    Thanks Jeff for helping.
    The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
    BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
    The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
    Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
    Windows ® Installer. V 4.5.6001.22159
    msiexec /Option <Required Parameter> [Optional Parameter]
    Install Options
    </package | /i> <Product.msi>
      Installs or configures a product
    /a <Product.msi>
      Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
      Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
      Uninstalls the product
    etc etc.
    So obvously the new installer got installed, but still the install process doenst work.
    Any further ideas.

  • Installing Premiere Elements 11

    I am installing Premiere Elements 11 but I always get this error: Error 1935:An error occured during the installation of assembly component..
    Kindly help!
    Thanks

    Which OS are you using? This error occurs when something is wrong with .NET assembly.
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  • Error Installing Premiere Elements 9 - Exit Code 7

    Hi, I'm trying to install Premiere Elements 9 on a Mac (running 10.6.4), but it always comes up with an error, and the program can't be installed. Last time I tried it got to about 95% but then gave me this error:
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    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 3 warning(s)
    WARNING: Payload cannot be installed due to dependent operation failure
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    I've never seen so many error codes related to language, jobbo! That's very strange.
    Meantime, I've loaded Premiere Elements and run it on a couple of Macs, and it usually loads right up and runs beautifully. There does seem to be a conflict with Bridge sometimes, but I'm not sure if that's the case here or not.
    It might be worth contacting Adobe's tech support. (You find contact information under the Contact button at the top of this page.) And, when you do, ASK FOR A MANAGER, don't just talk to whoever answers the phone. Most of the guys on the phones are just working from scripts and KB articles. If you can get a manager on the line, he and she will work through your unique situation.
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  • Exit Code 24 - Cannot install Premiere Elements 10

    Having downloaded and installed premiere elements 10 i experienced problems with the program and especially the help facility which just didnt work.
    I went ahead and purchased a full copy of the program in the belief that a fresh full install would resolve the problem.
    However I am unable to either uninstall the faulty program or install the purchased item.
    Instead it just states that photoshopserver must be stopped but even when i do this you cannot progress at all!
    Any help would be much appreciated.
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    Brian,
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    Good luck,
    Hunt

  • Problem installing Premiere Elements 11

    Hello,
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    Thanks for the suggestion but I'm still getting the same message.  It start to load windows installer then a window pops us with text starting with
    Windows ® Installer. V 5.0.7601.17514
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    However only certain programs are a problem.  I was able to install Photoshop and quite a few other applications.   The difference between Photoshop and Premiere Elements could be a clue.
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  • Invalid serial number when I re install premiere elements 10

    I am getting a message that I have a invalid serial number when I try to re install premiere elements 10. It is the correct number fropm the box.

    weeone001
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    ATR

  • Promlem installing premiere elements 10

    I am trying to install Premiere Elements 10 on my PC but get the message
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    Please check this : http://forums.adobe.com/message/4675542

  • Installing Premiere elements 10

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    Hi,
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  • On how many computer can I install Premiere Elements (one licens)

    On how many computer can I install Premiere Elements (one licens)

    number
    What are the computer operating systems involved? Are you installing from installation files (from online download purchase) or from installation disc
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    If installation files.....
    You are not going to be able to install a Premiere Elements Windows purchased serial number on a Mac computer or a Premiere Elements Mac
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    Box packaging typically comes with two installation discs....one for Windows and one for Mac. In this type of situation, typically you use one
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    Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. And, you do not use them at the same time.
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