Unable to install QuickTime 7.7.5

Hi,
I am using Windows 8.1 and was notified of the above update this morning.
The update failed twice and it told me to try manually which I did. This didn't work either.
"The installer has insufficient priviledges to access the directory C;\Program filesx(86)\Quicktime. The installation cannot continue. Log on as administrator or contact your system administrator"
Have tried 3 times.
I am on as the administrator.
Any ideas please? Never had this happen before.
Thanks,
Jayne Perry

You're welcome!
YES that worked!
But why?
When the QuickTime installer runs, the first thing it tries to do is uninstall the previous version. If there's damage to QuickTime program files (or something else amiss), that can stop the install. (It can give a message talking about privileges and permissions when that happens.)
So what we did was "hide" the damage from the installer. When it went to remove the previous version, it didn't see any old program files lying about (because the installation database won't be looking for anything in a folder called "QuickTimeOLD"), so instead of getting hung up on removing the old folder and/or files in it, it just put in a new one and a new set of program files when it went on to install the newer version.

Similar Messages

  • Unable to install Quicktime 7.0.2

    This problem arose when I tried to install iTunes 5 (that didn't work) and also when I tried iTunes 5.0.1.4 (that didn't work either). Amongst other errors, they failed to install Quicktime 7.
    So I tried the standalone Quicktime 7.0.2 installer. Just for a change ... that didn't work.
    The installation failed with the message "Error 1402. Could not open key: HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Quicktime. Verify that you have sufficient access to that key, or contact your support personnel".
    Selecting the key in RegEdit tells me that "You do not have permission to view the current permission settings for QuickTime, but you can make permission changes". However, it won't let me save any changes because "Access is denied".
    I've already uninstalled QuickTime 6.5, restarted and manually removed the QuickTime folder from Program Files. I've also read through numerous posts in this forum but with no luck.
    After many happy years as a Mac owner and iTunes-running PC owner, I'm starting to get somewhat annoyed with this failure to install QuickTime. And don't get me started on the iTunes install debacle.
    Anyway, that's a lengthy summary of my problem. Big thanks to anyone who can help me resolve it. I really want to put some new music on my iPod and fixing QuickTime seems very necessary!

    This was a difficult install for me it took a few days, I'll relate to you the things I did and hopefully it installs for you.
    Where it wouldn't install at first I updated the XP OS to SP2, I don't now if you have SP2. But my thought was where QT7 is a new program it may require the latest updates for XP, and SP2 updates windows installer to 3.0
    I had tryed checking permissions everywhere, including the registry. I'd change a permission to allow if it weren't already, and try the installer again. When it didn't work I'd replace the permission back to what is was. Well that didn't work.
    I went ahead and removed everything QT from the computer including anything in the registry. And downloaded a new installer for QT7 standalone.
    This is when I came across Sawyer's post on windows installer clean up. I went ahead and download the program, 7.0.2 showed up in it and I did the remove. Went back and ran the QT7 installer and finally it installed.

  • Unable to install Quicktime and itunes

    Hi,
    I am getting beyond despair and desperate for help on this please (I have spent hours and hours and still no further forward).
    I am running XP with service pack 3 installed. Windows updates are up to date.
    When iTunes 9 first came out it wanted to update but returned an error: -
    "The installation of QuickTime did not complete successfully. ITunes requires QuickTime"
    I therefore took the advice posted on Apples support site to download and install QuickTime separately.
    Attempting the Quicktime installation first, after installing the Apple Application Support and Apple Software Update elements (I can see these in the add/remove programmes utlility) the installation crashes with the error message-
    "The installer encountered errors before the required operation for QuickTime could be completed. To retry these operations at a later time, please run the installer again".
    I have since followed the advice here: -
    http://support.apple.com/kb/TA44469
    and here
    http://support.apple.com/kb/HT1926
    - this includes all items through to and including the Additional Troubleshooting.
    In addition, I have searched for and deleted all the .msi files relating to iTunes, QuickTime etc.
    One thing that I could not do is to attempt an install through Safe Mode. Windows would not allow it (even though I was logged on as administrator).
    Where do I go from here?
    Please help -life's too short to loose 2 days getting Itune to work!

    Great catch, Diane!
    Following hard drive problem a few months ago, I had reinstalled XP onto a new primary drive, labeled F. A second drive is also installed on the machine, labeled C, which had come from another computer. This also has a copy of XP in it, although it does not boot from this drive. In this case however, the path for the msiexec service was pointing to the old C drive.
    Crikey. I've seen documentation on that sort of thing as a possible cause of Invalid Drive installation error messages, but I don't think I've ever seen it reported before "in the flesh" (as it were). I don't think I'd have thought to check on that at all with your error messages.
    Glad you got things working, Diane. Many thanks for letting us know about your resolution.

  • Unable to install quicktime

    Somehow Quicktime was removed from my computer. I tried installing it and it went through all the motions but when it came to restarting the computer it wasn't there. I have tried this several times and the same thing happens.
    So I called apple and they couldn't figure it out so they sent me the Mac OS X install disc where you can also install Quicktime and the same thing happened. So i have spend over 30$ for those discs that I didn't even need.
    Any ideas?

    Use Pacifist to install the components manually.
    (54506)

  • Unable to install Quicktime/Itunes

    I have been trying to install Quicktime/Itunes with no success. The error message which keeps repeating as follows: Error 1316.A network error occured while attempting to read from the file C:\WINDOWS\Installer\QuickTime.msi.
    Please can someone help?
    Many thanks,
    Paul H.

    I am having the same problem also. Everytime there is an update. I try it install it and end up getting the same message. I even tried coming to the website and downloading it from there but have been unsuccessful at that too.

  • Unable to Install Quicktime 7 Update

    I've tried several times to update the current version of Quicktime but each time I get the message that the current version can not be uninstalled. I've tried Add/Remove in XP as well as a stand-alone uninstaller but neither can remove Quicktime. I would appreciate any suggestions as to how to resolve this problem. I could use the brute force method of just deleting the Quicktime folder but that would leave stuff in the registry and would be a bad idea all around I think.
    AMD Athelon 1.3 GHz Windows XP
    AMD Athelon 1.3 GHz   Windows XP  

    Hi Joanne,
    If you haven't seen it already, there's a solution to some of the QuickTime 7.1 uninstall problems. See "cannot uninstall Quicktime" posted on page 2 of this forum by 'shaidul'. Not sure if it will solve your problem but I followed the advice given there by another member and it worked for me. I was able to finally remove Quicktime. Read the message and then go to this URL to download Windows Installer CleanUp Utility:
    http://www.softpedia.com/get/Security/Secure-cleaning/Windows-Installer-CleanUp- Utility.shtml
    The program is free from MIcrosoft. Hope it works for you.
    AMD Athelon 1.3 GHz Windows XP

  • Can't Install Quicktime for Firefox under W2K

    I am unable to install Quicktime with Firefox. I am running W2K.
    The current version doesn't support Quicktime. I'm not able to find a version that does.
    Any suggestions?
    Fred

    http://www.apple.com/support/quicktime/
    Click the "Older versions" link and search for 7.1.6. I believe it is the last version to run on your OS.

  • Unable to install Itunes or quicktime

    I was installing Itunes back on my computer after installing a new ard drive and operating system, it took quicktime ok but hung on Itunes. Tried add remove on quicktime because itunes said it require quicktime and it was missing even though it had been used previously. Windows would not let me uninstall it said another instance was being installed, my guess was the hung itunes install. this was after I canceled the itunes install and restarted my system. I used the microsoft uninstall cleanup utility and it got the Quicktime and itunes listing off my computer but it still tells me that I need quicktime for itunes and if I try to install Quicktime it tells me another instance is already running.

    I was installing Itunes back on my computer after installing a new ard drive and operating system, it took quicktime ok but hung on Itunes. Tried add remove on quicktime because itunes said it require quicktime and it was missing even though it had been used previously. Windows would not let me uninstall it said another instance was being installed, my guess was the hung itunes install. this was after I canceled the itunes install and restarted my system. I used the microsoft uninstall cleanup utility and it got the Quicktime and itunes listing off my computer but it still tells me that I need quicktime for itunes and if I try to install Quicktime it tells me another instance is already running.

  • Unable to install iTunes because of QuickTime

    I have a Windows 7 computer system. iTunes worked fine until I tried to update to the newest version. In the process I was told that the installation couldn't finish because a newer version of Quicktime is installed. I can't uninstall Quicktime. When I try I am told that there is a newer version installed. I can't find the newer version to uninstall. I followed advice to completely uninstall iTunes and the other components. I did it in the order suggested. Now I can't reinstall iTunes because of the Quicktime issue above. I now can't update my iPhone or iPad. Can anyone help?

    Hopefully this will help people out who have no luck manually removing Quicktime or using the Microsoft Cleanup Utility.
    When you try to install Quicktime it references a REGISTRY key called HKEYCLASSESROOT\Installer\Products\5B09BD67-4C99-46A1-8161-B7208CE18121 WinXp or
    E7004147-2CCA-431C-AA05-2AB166B9785D Win 7.
    This is where it reads what version you have currently installed. No where is there any reference to Quicktime in it. It took me a good 2 hours of hacking up and logging the install to get it to finally show me what it was trying to do. Delete these keys and search for any other. I can confirm that the key does exist on both Windows 7 and XP.
    There is also a folder with the same name in C:\Windows\Installers\{5B09BD67-4C99-46A1-8161-B7208CE18121} or {E7004147-2CCA-431C-AA05-2AB166B9785D} that can be deleted.
    After this you should have a smooth clean install of either Quicktime or Itunes

  • Unable to install itunes in windows 7 64 bit - hanging

    Unable to install itunes in windows 7 64 bit - screen is hanging after first few steps ...
    Also i am unable to uninstall Apple update software. Are these both related.
    Now how do i get the software installed( itunes installed in windows 7)

    Hey gigipramod,
    Thanks for the question. I understand you are experiencing issues installing iTunes. The following resource may provide a solution:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thanks,
    Matt M.

  • Unable to install iTunes 11.1.4.62 on Windows 8. I get Service "Apple Mobile Device" (Apple Mobile Device failed to start.  Verify that you have sufficent privileges to start system services.  I am trying to install this on my desktop not a mobile device.

    Unable to install iTunes 11.1.4.62 on windows 8.  I get
    Service "Apple mobile Device) failed to start. 
    Verify that you have sufficient privileges to start system services.
    I am trying to install it on my desktop.  I am also in Administrator mode.  My iTunes stopped working when I was notified that there was a new version of iTunes and would I like to download it. I said yes as always and it was unable to finish the update because of a
    runtime Error!
    Program: C:\program Files (x86)\iTunes\iTunes.exe
    R6034
    An application has made an attempt to load the C runtime library incorrectly.
    Please contace the application's suport team for more information.
    My iTunes stopped working at this time.  I thought I could delete iTunes and start over. This tactic did not work.
    Can anyone make sense of what I am saying and help me to get my iTunes back again?

    Try a more recent version of my advice. The "for older video cards version" may work when the default version doesn't.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • After upgrading to QuickTime 7.1.2, I am unable to run QuickTime

    I'm running a Powerbook G4 with OS X 10.4.7. I've already installed iTunes 6.
    After using Software Update to get the latest QuickTime (I have the license to access Pro features), I am unable to run QuickTime. I get the following error:
    You cannot open the application "QuickTime Player.app" because it may be damaged or incomplete.
    I also tried to download it again from the Apple->QuickTime->Download page, but I get the same result.
    Does anyone know how I can get 7.1.2 working or...
    How do I go back to an earlier working version of QuickTime 7 Pro,
    and,
    Which version should I use (I'd also like to be able to use it with iTunes, which I have successfully used in the recent past).
    Thanks,
    Larry
    Powerbook G4 12"   Mac OS X (10.4.7)   iTunes 6 installed

    Have you tried Deleting the Mail Account and then Re-adding it...
    Delete the affected email account from your device.
    Tap Settings > Mail, Contacts, Calendars.
    Choose the affected email account, then tap Delete Account.
    Add your account again.
    From here  >  http://support.apple.com/kb/TS3899
    More Info here  >  http://www.apple.com/support/ipad/mail/

  • Can't install Quicktime 7.03

    Other folks have posted similar problems, but I wanted to provide a little more detail.
    I got a nano for xmas and promptly installed itunes. A couple of days ago I got prompted to install itunes 6.02 (?)
    I downloaded and tried to install and got the message error -3 quicktime can't install.
    Now when I try to run itunes, I'm told that it can't run without quicktime.
    So here's what I've tried...
    turned off my anti-virus software
    installed the latest version of directx
    dl'ed the stand alone installer of quicktime 7.03
    removed quicktime from the registry
    purchased registry mechanic, and let it go at the registry
    searched for all files, hidden, system or otherwise, that had the words quicktime or qt in the filename. Deleted any that looked related to quicktime.
    searched for all files that were created on the day I first installed itunes, deleted any that looked related to quicktime. (including all plugins)
    rebooted the computer into safe mode
    installed the stand alone quicktime
    it almost finishes and then says...
    1607 unable to install installshield scripting runtime
    then it tells me that quicktime is installed and to click finish
    when I run itunes it tells me that it requires quicktime and to try installing it
    I'm pretty much out of ideas. I guess next I'll try deleting everything apple related from the registry and files, and try reinstalling from the disk in safe mode. (I've tried this once already...and got the error message that it couldn't uninstall quicktime).
    thanks for any help...
    Dell Windows XP

    This worked for me...(someone else posted this answer)
    Download the microsoft uninstaller at this link:
    http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe
    Install the program and select quicktime on this list, uninstall it, reinstall 7.03.

  • Unable to install Itunes 9.2 on my Windows 7 laptop

    Hi
    I bought an iphone 4 and have been unable to download any music onto it from my computer as I am unable to download itunes 9.2. I've tried repeatedly over the last few weeks. The laptop is an Acer, brought new in Jan of this year, and runs windows 7. Has plenty of memory etc and previous versions of itunes were working on it fine before.
    I tried downloading the update first to get to 9.2 but found it would get stuck whilst downloading ie after getting to a certain stage (e.g. say 7.2mb of 95mb) it wouldnt get any further until I'd get an error message later (ie so it wasnt a case of being impactient).
    I tried, out of desperation, removing itunes completely from my laptop and downloading from scratch. Still no luck - I have the same issue.
    Please can someone help. I got the iphone 4 as my ipod had broken and I have been dying to listen to my music on it and just can't see what the issue is here.

    I have the solution I hope!
    Ok so I have had this problem for the last 5 hours with Itunes. Windows was saying that it was unable to identify the digital signature and sometimes even a win32 error.
    I tried everything in the blue sky that I could google trying to find a solution to no avail. I also tried all kinds of different tricks such as cleaning my registry, using msconfig to stop startup programs from running, making a different account and trying to install it from there, and everything on apples website and NOTHING helped
    The most ridicilous thing did work though. I was able to Download and install Quicktime by itself. Then after i installed quicktime i just went into search in windows and typed "Apple" then clicked on the apple software updater (you can get there manually through quicktime too) and it checked for updates and asked me if i wanted to install itunes I clicked yes and then it downloaded and installed it and then after the prompt to restart my computer it was there. Simple and quite stupid if you ask me.
    I hope this works for you too

  • Can't install Quicktime on Windows 7

    Whenever I try to install Quicktime, I get the following error message:
    "Quicktime Installer Completed
    The installer encountered errors before the requested operations for Quicktime could be completed.
    To retry these operations at a later time, please run the installer again."
    I tried running the installer in Safe Mode, and I deleted the C:\Users\MyName\AppData\Local\Temp directory.  The error persists.
    Any idea what's causing this behavior?
    Sam.

    I agree.  I have wasted two days trying to get this problem figured out, and have been told when I call support that it does not work with Quicktime anymore.
    My problem is that on my computer, the 'Apple Application Support' isn't being recognized and is creating an error half way through the install. I have tried everything to fix or work around the problem - spent time reading I don't know how may forums.  Even cleaned out my registry, among other things.  Ended up doing a system restore this morning to start again at square one.
    Now, I am on my daughter's computer, which has Quick Time installed but isn't registered. After having deleted all of Quicktime from my computer, using Revo and a restore, I have tried to put the registration number I paid for yesterday into this Quicktime. It won't work - I am unable to use Quicktime Pro on either computer, and Apple Support doesn't give a rip.  They have taken my money and will not ensure the use of the product.

Maybe you are looking for

  • Table in which KP26 values are stored

    Hi ,      We are writing a report  and  we normally maintain fixed values in KP26 as labour rate for the whole year  , for us we have diff Controlling area curr and Object currency .. i would like to know from which table i need to get the values for

  • No plusings Install (OMWB)

    Hi , I am migrating sybase database 12.5 database to Oracle 10g Rel2 database using Oracle Migration workbench 10.1.0.4 I have downloaded the zip file of OMWB and unzip it to C:\ drive and copied the required plugins (Sybase12.jar) to C:\omwb\plugins

  • How to use neutralzone object with alarm object?

    I need to monitor a tank level for alarm conditions.  I have created an alarm object so the user can specify values for the lolo, lo, hi, and hihi.  This works fine, except if the tank level hovers around an alarm level setting, too many alarm record

  • Shared Datasource Is Not Valid Error

    Using Reporting Services (SQL Server 2008 R2), I have a VS SSRS project with 23 reports, all running off the same Shared Data Source.  They all execute in VS.  I have deployed the datasource, datasets & reports to server.  From the Report Manager, I

  • Newbie: How to close pop-up when movie ends

    Hi. I'm new to AS3. So please bare with me. I am creating a touch screen interactive for a museum. I have a AS2 button opening a AS3 swf file popup (no html). This AS3 file shows a movie. How can I get the pop-up to close down when the move has finis