Unable to install Quicktime and itunes

Hi,
I am getting beyond despair and desperate for help on this please (I have spent hours and hours and still no further forward).
I am running XP with service pack 3 installed. Windows updates are up to date.
When iTunes 9 first came out it wanted to update but returned an error: -
"The installation of QuickTime did not complete successfully. ITunes requires QuickTime"
I therefore took the advice posted on Apples support site to download and install QuickTime separately.
Attempting the Quicktime installation first, after installing the Apple Application Support and Apple Software Update elements (I can see these in the add/remove programmes utlility) the installation crashes with the error message-
"The installer encountered errors before the required operation for QuickTime could be completed. To retry these operations at a later time, please run the installer again".
I have since followed the advice here: -
http://support.apple.com/kb/TA44469
and here
http://support.apple.com/kb/HT1926
- this includes all items through to and including the Additional Troubleshooting.
In addition, I have searched for and deleted all the .msi files relating to iTunes, QuickTime etc.
One thing that I could not do is to attempt an install through Safe Mode. Windows would not allow it (even though I was logged on as administrator).
Where do I go from here?
Please help -life's too short to loose 2 days getting Itune to work!

Great catch, Diane!
Following hard drive problem a few months ago, I had reinstalled XP onto a new primary drive, labeled F. A second drive is also installed on the machine, labeled C, which had come from another computer. This also has a copy of XP in it, although it does not boot from this drive. In this case however, the path for the msiexec service was pointing to the old C drive.
Crikey. I've seen documentation on that sort of thing as a possible cause of Invalid Drive installation error messages, but I don't think I've ever seen it reported before "in the flesh" (as it were). I don't think I'd have thought to check on that at all with your error messages.
Glad you got things working, Diane. Many thanks for letting us know about your resolution.

Similar Messages

Startup Problems after Installing QuickTime and ITunes 7.5 Update

I went to Software Update today and Installed the new ITunes 7.5 and Quicktime update and after it finished, it asked me to restart the computer. After I restarted:
-All Desktop icons keep flashing at the same time every 3 seconds
-The top white bar with the apple logo in the left corner keeps disappearing and reappearing at the same time as the icons do.
-Every program I open closes within 5 seconds of me opening it, i am only able to open them in the first place because my dock is the only thing that does not disappear.
-Finder and System Preferences are not accessible.
I do not have the System Restore/Tiger backup CD's with me, If these are needed, is there any way possible to use the ones that come with an Intel MacBook, just to maybe repair the hard drive or whatever may be needed to be done?

Hello,
If you mean ... is it ok to use system restore disks that came with an Intel MacBook on an iBook G4, no, that's not possible. Your iBookG4 is a PowerPC... the MacBook has an Intel based chip.
If you installed software such as iTunes and QT updates and these problems just started as a result it may be that your iBook drive hasn't enough available space. If you can, open any Finder window. The amount of free drive space is displayed there. 15% or less is bad. If this is indeed the case, then try to move important files off that drive.
If you can run Disk Utility.. it's in your Applications/Utilities folder. Launch Disk Utility. In the panel on the left, select MacintoshHD 10.4.x, make sure the First Aid tab is highlighted, then click Repair Disk Permissions... that might help. I'd suggest you Verify the disk for errors but you can't do that without the iBook system restore disks.
One other suggestion is to purchase either DiskWarrior available here: www.alsoft.com
or TechToolPro available here: www.micromat.com (I've used DiskWarrior successfully 3 times on my iBookG4!
I hope something I've suggested helps...
Carolyn

Installing quicktime and itunes

I am a newbie to this forum. I searched the forum and couldn't find the answer I was looking for so here is my question. When I try to open either iTunes or the Quicktime player I get a error message that reads "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." (it is one of those 'send error report' messages. Anyone who has windows has probably seen them before) Since it is happening with both Quicktime player and iTunes I can only assume that this is a problem with Quicktime. I have tried uninstalling and reinstalling many times. Every time I try to uninstall Quicktime it tells me "a fatal error has occurred during installation" and never uninstalls. The only way I can uninstall is to just remove all the program files. Has anyone ever experienced this before? I need help.
I have done everything you have suggested in your trouble shooting article HT1926, Nothing works.

I have a laptop Aspire4520. I have the installer for QT with iTunes...because when I tried to use the other QT installer withough iTunes I got the same error message.
I am running as admin since I am the only one that uses this machine. Yes all I finally got a pc laptop...lol
The installer goes all the way through until it tries to set updating (i assume) and the error I get will not let me go further..options are to cancel then it all goes to the beginning and I have to quit.
error:
there is a problem with this windows installer package. A program required for this install to complete could not be run. Contact support personnel or package vendor.
what do I do? I have already gotten rid of the temp folder that was mentioned in the docs listed for troubleshooting/ restarted and still it won't install.
Being a pc and no other apple software installed, how am i to get the apple updater that it seems to need?

Installing Quicktime and Itunes please please help

So I got a nano and can't install it. whenver I try to intall it it says that I don't have permission to access the apple computer registry in my pc (windows Xp), so I can't install it at all. I have tryed to change the permission settings but it still won't allow me to do it. Im an administrator and all.
please help. any suggestions wold be greatly appreciated

Try logging in as another user on your computer that has Administrator permissions. If you don't have another user create on.
Mark

Quicktime and itunes wont install. I have never had quicktime installed on my computer before

I recently bought an ipod touch 4g and realized that I needed itunes to activate it. After downloading itunes it wouldn't install, no error messages or anything, when I click on the installer it just doesn't do anything.
After downloading several versions of itunes (older versions) I finally found one that started to install. Then it told me that I need Quicktime on my computer in order for it to install. So I downloaded the latest version of quicktime and had the same problem, when I click on the installer, nothing happens. I tried downloading older versions of quicktime but still had the same problem.
I have never had quicktime or itunes installed on this computer before, so I know that it isn't an older version of the program hidden in my computer that is preventing the installation from happening.
My computer is running on Windows 7. I know that there wasn't a problem with downloading the software, the files weren't corrupted or anything. There are no error messages, the software doesn't even partially install. When I click on the installer, nothing happens. I have tried running the programs as an administrator and that doesn't change anything.
I have tried so many different things, but can't remember everything that I tried. Yesterday I spent nearly 10 hours trying to sort this out because I was determined to get my ipod running. I only stopped when my internet credit ran out and today after buying some more, I am trying again. Please help.

I appreciate the quick response, thank you for that.
One thing I did try was windows cleanup utility and searched through the program files for all apple software, but had none. I even deleted the temp files on my computer, and on my internet browser, but nothing happened.
One thing that I didn't think of was deleting the installation files in my downloads folder, pretty silly of me but I didn't think it would make a difference. I also spent about 2-3gig on downloads yesterday and didn't want to delete the files but as a last resort I did and emptied my recycle bin, then downloaded a fresh copy of Quicktime and finally it installed!
Now I am in the process of downloading a fresh copy of iTunes, the download hasn't finished yet so I haven't had a chance to install it yet but I have a much better feeling about it this time after deleting all the old installation files from my downloads folder. If Quicktime worked after that, I am sure iTunes will.
I can't believe it was something so simple as deleting the installation files in my downloads folder and emptying the recycle bin. I had seriously gone through my entire computer looking for any little file that was related to Quicktime or iTunes. I didn't even think of the two most obvious places. I spent so much time and credit downloading multiple files and my computer even got a virus when trying to download a copy from an unauthorized source, I had no problem getting rid of the virus, but struggled with Quicktime and iTunes, that is why I got so frustrated! I feel like an idiot now :-P
Thank you for your help. I still havent installed iTunes yet, so fingers crossed. I think it will work now though.

How do i re-install quicktime and get itunes working again??

my brother accidently deleted quicktime off our computer not realising what it was, and now itunes wont work, it says that quicktime cannot be found and so that itunes has to be re-installed. then i somehow re-installed quicktime, however itunes still wouldnt work, and came up with the same message, so i completley deleted quicktime, itunes and everything to do with my ipod, and tryed to re-install it, however it wouldnt re-install, and so i dont no what to do! can someone please help, because i donnt have a clue what to do now!!! please!!

it is unanswered because the comment hasnt solved my
question
Hi helpimstuck!
It could be that when your original quicktime was removed it was not removed completely. I would try to install QT again then look for it in Add/Remove programmes. Try to repair if you get given the option, or if not try removing again.
Then, download the standalone QT to your desktop. Switch off antivirus and spy software and try a fresh install of QT. See if it works then.
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP

Unable to uninstall QuickTime and Apple Software Update

HELP US
This is really screwed up. I got the notice to update to 10, ran the update, threw an error about looking for a file, quicktime.msi. Nowhere on my machine. I followed the troubleshooting tips. I am now unable to uninstall Quick Time, still looking for the quicktime.msi. Unable to uninstall the Apple Software Update, looks for applesoftware.msi. I spent 3 months moving my entire music directory to itunes, now I cannot update/add music to my wifes ipod, or my mother in laws ipod, both 8 gig and now I am not sure if I want to get the 32 gig ipod touch. When I try and download version 10, once again it looks for quicktime.msi, cannot find it, fails to install quicktime and of course itunes does noT install. Now what? anybody got a copy of the two .msi's?
Is there anyone out there from apple to help us?

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* and QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Quicktime and Itunes will not launch!

Both quicktime and itunes come up with errors whenever I try to lauch them. I have tried nearly EVERYTHING and they will not start! This is quicktime error-
Quicktime Player has encountered a problem and needs to close. We are sorry for the inconvenience. Error signature is BEX

Interesting. In that case, the errors are probably being caused by the absence of the two files I mentioned earlier. Haven't seen one of those for a while.
We'd better swap out your existing QuickTime. We'll take a few additional explicit precautions along the way, just in case.
First, download and save a fresh copy of the QuickTime installer (QuickTimeInstaller.exe) to your hard drive. (Don't run the install online, and don't start the install from the downloaded installer just yet. Use the download option that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
Now head into your Add or Remove Programs control panel. Uninstall QuickTime.
Next we'll clear away any leftover QuickTime program files or folders.
In "My Computer" open "Local Disk C:" or whichever drive your program files are installed on.
Open the "Program files" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did the QuickTime install seem to go through properly? If so, are iTunes and QuickTime launching for you now?

Quicktime and iTunes are dead

I commited suicide, i guess, by creating a "custom" application folder, moving all system applications from their original location to another folder, named by me "aplications", and deleting the original empty aplication folder.
Don't ask me why , i still don't get it ......:-(
Then my iTunes and Quicktime died, meaning when i launch themthey do nothing, for ages, untill i have to force quit 'em
So i returned all of the system applications back to its "original" folder, reinstalled quicktime and itunes but still no go.
I have installed like 10 non systen aplications after that, and i'm really out of time, do you think i'll have to reinstall the whole system again or there's a workaround to make QT and iTunes back?

If you deleted the "original empty application folder," how did you then return items to it? Did you create a new Applications folder yourself? Or what?
At the root level you should have something like the following:
Applications
Library
System
Users
The Applications folder in turn should contain all the iApps at its root level. Also when you do GetInfo it should have the following permissions:
You can: Read & Write
Owner: system (locked)
Access: Read&Write
Group: admin
Access: R&W
Others: Read only
If you now have a root level Applications folder (and it must be Applications, not applications) that you created it could be the permissions are messed up. You can check with GetInfo and see if they match the above. You can try setting them to that yourself. I would also strongly advise you to run Disk Utilities from the Utilities folder (incidently, what did you do with THAT folder in your arrangement frenzy?) and run Repair Permissions. That might get things working again. In future do not change things that the system has done unless you know precisely why it is set that way and what will happen if you alter it.
Francine
Schwieder

Error 2378 cannot install quicktime or itunes

I recently received and ipod nano and I was required to download ipod 8.0 or higher. When I run the msi program it gets to the last stages of installing quicktime and has an error causing the installation to fail. The error message displayed gives the reference error 2378

I also purchased an Ipod (120) but can not intstall the new Itunes upgrade it requires.
Same error code w/vista and quick time.

After I downloaded the update of iOS 8.1.3,I was unable to install it and I see "an error occurred installing iOS 8.1.3"what can I do?

After I downloaded the update of iOS 8.1.3,I was unable to install it and I see "an error occurred installing iOS 8.1.3"what can I do?

Hi Josephineapo,
If you are trying to update your iPhone over-the-air rather than through iTunes, and you are having issues with installing it, then I'd like you to please follow the steps outlined below.
If you get a message that "an error occurred downloading iOS," try again later. If the issue persists, try updating your device in another network or use iTunes to update your device. Learn more about iOS updates.
Update does not complete
If you're installing the update and the progress bar appears to move slowly, be patient. The time an update takes depends on the size of the update and the number of files on the device.
When you're updating over the air, keep your device connected to a power source so that it doesn't run out of power. If your device does run out of power, connect it to a power source and turn on the device to let the update or restore complete.
If the update never completes and the progress bar hasn't moved for an extended time, try restarting your device. If you still see the issue after you restart, see what to do if your device appears frozen or won't start.
Resolve issues with an over-the-air iOS update - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H.

DEP error when opening quicktime and itunes

I've installed the latest version of both quicktime and itunes on my new laptop but neither of them open as they are prevented by DEP on windows vista, does anyone have any idea how to get around this or help me. It's fustrating as i can't update the music on my i-pod touch

DEP errors often seem to occur with incompatible codecs.
Go to your control panel (classic view) and try to start QUicktime Preferences. Post the error message *in full*. This can give a clue about codec issues.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them.
Assuming this is a codec problem you need to remove then reinstall QUickitme after uninstalling the problem software.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Why can't I uninstall or reinstall quicktime and Itunes on my computer

Why can't I install or reinstall Quicktime and Itunes on my computer.

Refer to yhis article:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926

Windows 7 64 bit won't install quicktime or itunes PLEASE HELP!!!!!!!!!!!

I have tried installing the new quicktime and itunes on my computer and have had no success.
they both give an error message which looks like its saying that its not 32 bit when i quite obviously downloaded the 64 bit install file.
the error message i have provided is from quicktime.
http://www.postimage.org/image.php?v=gxcpYP9
i have tried uninstalling everything then installing quicktime first then itunes, and vice versa but both give this message.
PLEASE HELP

In the Device Manager see if the 1022 is listed under Other devices.
Under "Other devices" right click on HP 1022
Select "Update Driver Software...."
Select "Browse my computer for driver software"
Select "Let me pick from a list of device drivers on my computer"
Select "Printers" > Next
Under "Manufactures" > HP
Under "Printers" > HP Laserjet 1020
Select "Yes" to warning popup
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Installing Quicktime without iTunes

Is there any way to install Quicktime without iTunes. I have an older laptop and I just don't need iTunes there as it's on my desktop.
There is a link on the Apple site which points to a 20 MB dowload (information below) but the download link still takes me to the "norman" QuickTime and iTunes download page.
Very frustrating - would appreciate any help I can get.
Thanks,
ed
http://support.apple.com/downloads/QuickTime7_6_forWindows
* Version: 7.6
* Post Date: January 21, 2009
* Download ID: DL762
* File Size: 20MB

http://www.apple.com/quicktime/download/
Click the radio button for the version without iTunes.
Regards.

Unable to install Quicktime and itunes

Similar Messages

Maybe you are looking for