Unable to install software to install printer

Printer ok withWindows Xp. New computer withWindows 7. Downloaded recommended software from HP.
Unpacks begins to install then nothing.......................windows closes and nothing has been installed................
This the third time I have posted this problem but no solutions.
This question was solved.
View Solution.

Once again, try using copy and paste as you are mispelling the command, the space between the commnd is missing...
the command is MSIEXEC /UNREGISTER
In your reply the middle space is missing (between the MSIEXEC to the '/' character) and that is crucial...
be sure to type the command exacly listed in my post...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

0x0000007a, Unable to install Printer

We have an HP DesignJet 500 on our network that is shared via a Windows 2003 Server for our CAD users. When the users connect via our VPN to our RDP server (Windows 2008 Standard R2), the users do not see the printer on our network and cannot map the printer.  I
have made multiple attempts to first map the HP DesignJet on the RDP server ( I have local admin rights), each time resulting in the error message "Windows cannot connect to the printer." There is nothing in the windows logs with further information.
I installed the DesignJet on another Windows 2008 Standard R2 server successfully and tried to map to it from the RDP server and I get the same error. I have downloaded the newest drivers from HP for Server 2008.
I have also attempted to install the HP DesignJet on the RDP server, first using the IP address of the printer, then using slash slash ServerName slash PrinterName, slash slash serverIP slash PrinterName,. (links were not permitted in this box)
All have ended with the same error: "Unable to install printer. Operation could not be completed (error 0x0000007a)." How can I get this printer installed so it can be used via the RDP server?
Thank you for your assistance.

This is the error
C:\>winerror 0x0000007a
   122 ERROR_INSUFFICIENT_BUFFER
   122 ERROR_INSUFFICIENT_BUFFER
Not a clue what's happening on the RDP server. Failure adding as a local printer as you did on the other 2008R2 machine seems extremely odd.
Since locally and connection fails, I suggest taking a look at the spooler file structure for recursive directories
C:\windows\system32\spool\drivers\x64\3
C:\windows\system32\spool\prtprocs\x64
Here are some similar posts. The first post actually addresses RDP server although with different error.
http://www.eversity.nl/blog/2012/09/windows-cannot-connect-to-the-printer-operation-failed-with-error-0x00000002/
http://social.technet.microsoft.com/Forums/windowsserver/en-US/0db95dda-1820-48c8-9536-501103e53f15/client-cant-connect-to-the-printer-print-server?forum=winserverprint
Alan Morris Windows Printing Team

"unable to install printer, the RCP failed" installing Canon D1180 printers on Server 2012

Hello,
We are getting error "unable to install printer, the remote procedure call failed" attempting to install 2 Canon D1180 multi-function printers on a MS Server 2012. We have 2 print servers. Attempting to install the printer generates the same error on both servers and kills the spool service on one of them.
Any suggestions?
Thanks

Hi Patrice,
I appreciate your relpy. The error is happening on our print server (not client side) while creating the printer object. It's a Windows Server 2012 64bit Standard installation.
RPC is running and is set to automatic. We have 2 Canon D1180s accounted for thus far and the error appears to be isolated to this particular printer driver.
We currently have 160 total printers on the server and aren't experiencing that error with any of the others. Checking logs at the time of the error doesn't provide any additional insite.
I am able to install the same network printer from a client workstation (Windows 7 64bit) using the same driver without having to the do the workaround mentioned above.
Thank You!

Unable to install printer software. c5500

While installing software for c5500 printer, I get fatal error stating old version of msi toolbox can not be uninstalled. I think this may be a Registry error from a past uninstall, but I'm not sure. I'm running Windows XP. Any ideas?

While installing software for c5500 printer, I get fatal error stating old version of msi toolbox can not be uninstalled. I think this may be a Registry error from a past uninstall, but I'm not sure. I'm running Windows XP. Any ideas?

Unable to install printer hp laserjet p1102

Hi,
When I trie to install my HP Laserjet P1102 printer, i only get the message 'The disk you inserted is not readable by this computer' when plugging the USB cable in. I am unable to install the printer. Anyone who can help me?
Thanks

it should be easy: go here and get the driver
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4110304#N170
just copy n' paste that into your browser's URL address bar, or go to hp.com and look for your model number
then choose your operating system, and download the driver. I forget which order you're supposed to do this-install the driver first then plug in the printer, or plug in the printer first, then install the driver. Oh, and Timothy Verheyen, it'd be a great help if you told us what kind of Mac you have and what OS it's running (10.5/10.6/10.7 or 10.8), plus any other info that you think would be helpful. the cd could be scratched or the installer on the cd could be out of date. Anyways, boogie over to wherever, and grab the driver
JB

I am unable to install print software on my windows 8 computer

I had my hp m1212 nf installed on my laptop (lenova e531). Over the weekend, i had to restore my Windows 8 operating system. The printer disappeared after the restore, so i need to reinstall it. I went to hp website and downloaded software and driver (2014-09-17 , Version5.0, 212.67M). On trying to install, my computer freezes up, goes into continuous installing files loop, etc... and the printer never shows up. I also tried using the tool to diagnose and fix problems (file is hppiw i think) and that tells me that my printer is not supported.
Any suggestions before i throw the printer out the window?
Thanks,
Mark

Good day!
Personally, I have one experience from my colleague notebook.
We are resolving this issue by removing all temp files.
Try this steps: Clean up your disk with Disk Clean up, http://www8.hp.com/h20621/video-gallery/us/en/customer-care/1878273257001/running-the-disk-cleanup-u...
Not sure if this helps...
Good luck!
Although I am an HP employee, I am speaking for myself and not for HP.
Say "Thanks" by clicking the thumbs up in the post that helped you.

Unable to install printer Deskjet 6122 on windows 7 (64bit)

I bought a new HP Pavilion Model HPE h8-1237c running Windows 7 Professional (64bit). I’m not having any luck at trying to install my old HP Deskjet 6122 printer. Drivers on disk and newer downloaded ones are not compatible with the 64 bit OS. HP suggests installing drivers for Deskjet 990c as alternative. That didn't work either. This new computer only has USB ports and not the old parallel one like my old Pentium 4 Windows XP computer. The printer does have a USB hookup, but windows doesn't install the printer as plug and play since there are no drivers available. I've tried installing it running Windows Virtual PC in XP Mode. The printer install software runs fine in the virtual mode until it gets to the "print test page." At that point the install fails to find any printer at which time it completely reverses the install. Pffft ! !
Help please! I've been going crazy for two days to solve this problem. I haven't even begun to attempt installing my trusty old HP Scanjet 5530 flatbed scanner. I suspect it will be a similar nightmare as is this current printer dilemma.
Am I destine to have to buy new hardware that’s compatible with windows 7 (64bit)?
This question was solved.
View Solution.

The Deskjet 6122 driver should work fine on Windows 7 using the DEskjet 990c driver, but many folks (myself included) have been having problems getting the Deskjet 990 driver to download from Windows Update.
You have probably already done the steps here, but if not start with that. If the HP Deskjet 990 does not show up after clicking on Windows Update as shown in step 8 and you get a message that "Windows Update was unable to find a list of devices, try again later" then see the solution here. If the problem still exists then you can download the driver from the Microsoft Update Catalog site, but this is not very easy to use. If you need to use the catalog site post back here and I will write up some directions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Unable to install printer driver

I am settting up my new printer and can't complete the task.
I attempt to download the software and keep getting a message that the device is not detected. Please help
Thank you

@Bstraub, Welcome to the HP Forums!
I saw the message about the printer not being detected when you attempt to install it, and I will certainly help you. I am going to ask that you please let me know some more helpful information to help me research the problem for you to get started.
If there are any steps here that you have not tried, please try them before responding and include the result:
Which connection type are you using to install the printer (USB/ wireless/ wired/ Bluetooth)?
What is the Operating System of the computer?
Will the printer make copies successfully?
What Firewalls and Anti-virus software are installed?
Have you tried disabling or uninstalling them?
If you're running Windows, run the Print and Scan Doctor and include the results.
Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?
Have you completed all Windows/Mac OS Updates?
Have you tried using a USB/Ethernet cable to install the printer instead of wireless, and if so, have you tried a different cable?
If you are installing wireless, try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and try the installation again.
I look forward to hearing back from you! If you wish to show appreciation for my efforts to help you, please click the thumbs up icon down below!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Installing Print Drivers on Server 2008 R2 cluster - Failing with error 0x000000006be

Hello,
I'm currently working with a client that has a Cluster that has 24 servers with 84 resources. This cluster is dedicated to printing only. They have multiple types of printer brands and various different models of each brand. The problem is when they try
to install a Xerox GPD PS, PCL, PCL6 3.3 driver which is the newest driver it has issues with the install with
"An unexpected error occurred in the print driver. Close the current driver window and retry the operation"
The other errror is
"Unable to install printer. Operation could not be completed (error 0x00006be)"
This happens on all of the clusters and physical machines. What can i do to look and find where the problem lies?

Here are some of the windows event logs
Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3b1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0x40000015
Fault offset: 0x000000000002a84e
Faulting process id: 0x1eb4
Faulting application start time: 0x01cf80152f074a2e
Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 6da43fee-ec08-11e3-9d62-0050569e0008
A device or program has requested attention. Device or application: C:\Windows\system32\PrintIsolationHost.exe. Message title: Microsoft Visual C++ Runtime Library.
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PrintIsolationHost.exe
P2: 6.1.7600.16385
P3: 4a5bd3b1
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: 40000015
P8: 000000000002a84e
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrintIsolationHo_e4795317f6faacc7b641e8555e562e8adea4f1_13a9d52b
Analysis symbol:
Rechecking for solution: 0
Report Id: 6ca58cce-ec08-11e3-9d62-0050569e0008
Report Status: 4
The root\mscluster namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level.
Change the authentication level to Pkt_Privacy and run the script or application again.
Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3b1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0x40000015
Fault offset: 0x000000000002a84e
Faulting process id: 0x1eb4
Faulting application start time: 0x01cf80152f074a2e
Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 6da43fee-ec08-11e3-9d62-0050569e0008
A device or program has requested attention. Device or application: C:\Windows\system32\PrintIsolationHost.exe. Message title: Microsoft Visual C++ Runtime Library.
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PrintIsolationHost.exe
P2: 6.1.7600.16385
P3: 4a5bd3b1
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: 40000015
P8: 000000000002a84e
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrintIsolationHo_e4795317f6faacc7b641e8555e562e8adea4f1_13a9d52b
Analysis symbol:
Rechecking for solution: 0
Report Id: 6ca58cce-ec08-11e3-9d62-0050569e0008
Report Status: 4
The root\mscluster namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level.
Change the authentication level to Pkt_Privacy and run the script or application again.
Under system
Application popup: Microsoft Visual C++ Runtime Library :
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Application popup: Microsoft Visual C++ Runtime Library :
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

HP Software finds the printer, but then "the printer was unable to be installed over the network"

I have tried to search for a similar issue, but haven't had any success yet. I doubt I'm the first with this problem!
The computer is XP SP3, the printer is Deskjet 3050A, and it's a WPA-PSK WiFi.
The printer confirms that it is connected to the WiFi.
When I run the setup tool on the computer, at the Network Check point, the setup software finds the printer at the correct IP address. It is the only thing it discovers.
I click next, ànd after a minute or two, I get the error "the printer was unable to be installed over the wireless network" Click Retry to try installing the printer over the network again, or click Cancel to return to the connection options.
This just cycles with no progress. I have turned off the Windows Firewall and also disabled the AV. No change.
I can browse to the web interface of the printer - but still can't install the printer. It is listed in the Printers and Faxes as being Offline.
I'll try once again removing it, and re-adding it - but has anyone come across this problem before, please?
This question was solved.
View Solution.

I am having a similar problem as well. The printer is recognized (most of the time) when I run the HP Network DIagnostic Utility. However, when I run the Add a Device setup program to install my wireless printer, it is NEVER recognized. I have even tried to use the advvanced serach to locate it using the IP listed in the Diagnostic Utility without any luck. As an aside, I was able to add the printer through windows just fine and am currently able to print to it, but would really like to add it using the HP installation so that I can configure the "scan to" settings again.
To make matters worse, I no longer have the USB cord that came with the printer because the device has been connected wirelessly for over a year now with minimal issues. Any help getting this brick back online and connected to my network would be much appreciated!

HP Envy 5532 Printer - unable to install a driver with full functionality

Hi we have purchased a HP Envy 5532 all-in-one and were advised (and as stated on the packaging) that it will print 2 sided automatically.
So far we have followed the instructions on various sites but we do not appear to have the option in the printer's Preferences to be able to select 2 sided printing from the drop down list on the layout screen as there is no drop down list in there to select from as illustrated in the screen grab below:
The options to the left of the screen grab allow me to select a manual 2 sided option where it will prompt us to reload the paper manually but no automatic options?
Our operating system is: Windows 8.1 Pro 64-bit and we have been on www.hp.com and downloaded the appropriate driverfor this environment.
The driver currently installed is: HP Envy 5530 Series Class Driver - the driver would not install off the disk which came with the printer so this was the recommended official download via the HP website
We have run the HP Print and Scan Doctor supplied on HP Connected it found issues with the driver "the Driver does not have full functions installed" and attempted to download a fully featured driver - this has failed again and again.... to load
We then downloaded and ran the "HP Installation failure unknown device" application and followed this to the letter 5 times!!! all this did was to stop the printer working at all. It ran until the install stage and then it keeps coming up unable to install on network - the printer is there on our network with an IP address???
We disabled all Firewalls and ran the install without any start up items running via misconfig options as directed but still it fails at the same point on installation.
We had to uninstall all HP drivers and let the PC "add a printer" via the Control Panel options which it has and we are able to print again but we do not have full functionality as we still can not print automatic 2 sided copies and when we run HP Print and Scan Doctor it still recognises that we do not have full functionality!!!
Any help would be appreciated
Thanks Steve

@Steve_Reeder, welcome to the Community
I read through your post about how you do not have access to the full software and options for your Envy 5532, as the Full Feature driver is not installing successfully on your Windows 8.1 system. I saw that you have tried various troubleshooting steps, such as a Clean Boot (msconfig), the Print and Scan Doctor, etc.
I will do my best to make some helpful suggestions to you to try out.
It seems as though you are trying to install on your network, could you possibly try installing the printer as a USB connection, and afterwards converting the USB connection to wireless through the HP software (applies to wireless connection and not ethernet)? If you're installing ethernet, skip this suggestion.
You could also try installing the printer under a Clean Boot (msconfig) and turn off your firewall, under a new user account with Admin Privileges, to see if that will work.
Another idea would be to run the System File Checker to see if this scan will pick up any issues:
Using System File Checker to Restore System Files
Please let me know your findings thus far, and if you notice any error messages or codes, let me know all of the details.
I hope to hear from you, enjoy your Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Unable to install C4500 HP printer on Windows 7

unable to install C4500 HP printer on Windows 7 - printer installation disc only supported by xp and vista. What do I need to do??
This question was solved.
View Solution.

Hi,
You may download the Windows7 compatible software below:
http://ftp.hp.com/pub/softlib/software11/COL30130/mp-74912-1/PS_AIO_04_C4500_USW_Full_Win_WW_130_140...
Make sure the USB cable is unplug before performing the installation.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP 7310xi officejet all-in-one-printer Solution Center Windows7 64bit unable to install

Windows 7 64bit system doesn't have any downloaded HP in Programs Files folder but it has some folders downloaded on the 64bit Program Files (x86) folder, none of these folders have the HP Solution Center download, I’ve found the complete folder download but it doesn’t download what I’m looking for.
HP 7310xi officejet all in one printer, eventhough is as your technical support considers it as an old printer, my printer is not abused and has worked fine throughout the whole time, the HP Solution Center was installed before and since I lost the software disk and your website is totally incomplete by not providing this useful resourceful printer window. It really sucks what you've done by not allowing a customer to find what's needed in your website to have your product completely work. You should place a life term limit to your manufactured products if your website does not support them, then as a customer I'd look for another printer brand.
I've followed: Provost as per windows xp explanation and HP installer is not installing the HP software in Windows Program Files neither in Windows Programs files (x86), yes there's an HP folder without the main software, I've tried also removing %temp% and also deleted files from: C:Users\(your name here)\AppData\Local\HP\Digital Imaging, I've also tryied installing the full EU and was unable due to software issue.

Hi Bob_Headrick, there isn't a CD software for sale, HP is not selling it, I've also followed every posted solution to get the HP Solution Center important software icon and have installed:
exe [1/1, 362.68M], followed aslo http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol... http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Fixing-HP-Photosmart-Essential-3-5/...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/quot-HP-Solution-Center-cannot-run-beca...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Uninstalling-Officejet-7310-all-in-one...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
Jamieson http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...

Can't install printer driver: HP Color LaserJet 2605dn drivers "not currently available from the Software Update server"

I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!

Sean L. wrote:
I was having trouble printing to my HP Color LaserJet 2605dn from a Mac Pro running Mountain Lion, so I went to System Prefernces -> Print & Scan deleted it and atempted to re-add it. When I try add the printer I get this message:
Software for this printer is available from Apple. Would you like to download and install it?
After clicking Download & Install (the only option other than Cancel), I get this:
Can't install the software for the Hewlett-Packard HP Color LaserJet 2605dn because it is not currently available from the Software Update server.
What's the workaround when Mountain Lion can't find the driver?
Thanks!
The 2605dn has dual Network and USB connectivity. Which are you attempting to configure: Network or attached USB?
Printer on, and if networked, use a static IP address
Print & Scan
IP
Provide printer static IP address
Select Printer Software ... HP Color LaserJet 2605dn driver (not sure about that 2600 driver)
Add
Configure Driver under Options and Supplies
I have a 1994 HP Laserjet 4m Plus set up using these steps and the appropriate driver. I just added another network printer, using the same IP address, but using the above 2605dn driver without any issue other than complaint about a redundant IP address.
Hopefully, you have already sorted this out.

Error while installing printer software for HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS

I am getting below error while installing printer software of HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS. Can you please help me resolve this error? Thanks in advance.

Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HT4623 While updating ios6 through software update option, i am getting the error"unable to install the update an error occured installing IOS6"

While updating ios6 through software update option, i am getting the error"unable to install the update an error occured installing IOS6"

I am getting this message also.... mine cant update too...

Unable to install software to install printer

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