Unable to install the adobe protected content module

I'm getting an unable to install the adobe protected content module error while trying to watch video on a website I've used millions of times (http://video.citytv.com/video/ ). I've checked on your link to find that I'm running version 10.3.183.29 on mac os x 10.5.8 which is the most current flash I can have with my operating system. I've changed from Chrome, to firefox to safari to watch this site with no luck on any browsers. I'm getting pretty frustrated. Please Help.

Hi Justine,
We're looking into citytv.com and the brightcove setup there.
In the meantime, could you see if "known good" content plays using the Mac OSX setup and player you have?
1. Open the Adobe test player http://drmtest2.adobe.com:8080/TVP/TestVideoPlayer_FP.html
2. In the URL field, enter http://drmtest2.adobe.com:8080/Content/anonymous.f4v     (case-sensitive)
3. Press the [Update Adobe CP] button. It should log "AdobeCP update Complete. Updating time: xxxx milliseconds" at the right.
4. Press the [Play] button and see if you see the Getty Train video playing.
For our internal testing, we were using the 30Rock episode 6, season 7:
http://video.citytv.com/video/detail/1971593280001.000000/aunt-phatso-vs-jack-donaghy/
What error are you getting during attempted playback?
We assume you're from Canada since CityTV is from Canada.
What we see is: if we try to play this content from the U.S, it fails to play on any platform (Windows 7, Windows XP, Mac OSX 10.8, 10.5.7 with various browsers & players) but we see no error - just blank video area.
When we use a system in our Canada office, playback works and it also works when we use VPN.   Is it possible there is some issue with checking geo-location?   (are you perhaps inadvertently logged into a VPN to the US during your playback tests?   or traveling?)
Thanks.
Stephen

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De: Sachin Hasija [email protected]
Enviado el: lunes, 28 de enero de 2013 18:57
Para: retonxxy
Asunto: Unable to install the latest version of Adobe Muse via Adobe Application Manager
Re: Unable to install the latest version of Adobe Muse via Adobe Application Manager
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