Unable to install update even as Administrator
I keep getting the "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." message.
My solution has been to stop Firefox and then use Internet Explorer to download and install new version.
I would now like to sort out this problem.
System: Vista; Firefox 3.6.10 installed.
I go Program Files > Mozilla Firefox > Firefox.exe and 'Run as Administrator'.
Under 'Help' I click 'Install downloaded Update now.'
All I get is the same 'Update could not be installed' message.
Also tried: As Administrator stopped Firefox, rebooted; got same message when opening Firefox.
I had one message that Ancestry.com Advanced Viewer was not compatible with FF 3.6.11, but uninstalled the Ancestry viewer some time ago.
Any suggestions, or must I carry on using I.E to download new versions?
30 Oct 2010:
Used IE to download 3.6.11 succesfully about a week ago.
Today Firefox again began saying “Cannot install update” and “Firefox cannot find the file” before opening .htm pages.
Went to All Programs > Mozilla Firefox [Opened folder] > [Right-Clicked Mozilla Firefox in folder] > Open as Administrator
Firefox then installed 3.6.12 and opened correctly.
It seems things are getting a little better.
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Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501
Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
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Has anybody seen this before? Help much appreciated!
-peterHere you go, Mr. Davis ... and thanks!
Jul 5 16:03:07 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] loaded
Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Install PROJECT:Install-846
Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Installer PROJECT:Installer-721
Jul 5 16:03:07 snowbird Installer[45604]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Jul 5 16:03:07 snowbird Installer[45604]: Running OS Build: Mac OS X 10.9.3 (13D65)
Jul 5 16:03:07 snowbird Installer[45604]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 5 16:03:07 snowbird Installer[45604]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
Jul 5 16:03:07 snowbird Installer[45604]: Env: SHELL=/bin/tcsh
Jul 5 16:03:07 snowbird Installer[45604]: Env: HOME=/Users/peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: USER=peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: LOGNAME=peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: SSH_AUTH_SOCK=/tmp/launch-VQKNdI/Listeners
Jul 5 16:03:07 snowbird Installer[45604]: Env: Apple_PubSub_Socket_Render=/tmp/launch-hzmFry/Render
Jul 5 16:03:07 snowbird Installer[45604]: Env: DISPLAY=/tmp/launch-jKh9Nb/org.macosforge.xquartz:0
Jul 5 16:03:07 snowbird Installer[45604]: Env: COMMAND_MODE=unix2003
Jul 5 16:03:07 snowbird Installer[45604]: Env: __CHECKFIX1436934=1
Jul 5 16:03:07 snowbird Installer[45604]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
Jul 5 16:03:07 snowbird Installer[45604]: OS X Update Installation Log
Jul 5 16:03:07 snowbird Installer[45604]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg
Jul 5 16:03:07 snowbird Installer[45604]: Warning: accessing obsolete X509Anchors.
Jul 5 16:03:07 snowbird Installer[45604]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501
Jul 5 16:03:17 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] unloaded
Jul 5 16:03:27 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Jul 5 16:03:30 --- last message repeated 2 times ---
Jul 5 16:03:30 snowbird Installer[45604]: InstallerStatusNotifications plugin loaded
Jul 5 16:04:19 snowbird runner[45656]: Administrator authorization granted.
Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =
Jul 5 16:04:21 snowbird Installer[45604]: User picked Custom Install
Jul 5 16:04:21 snowbird Installer[45604]: Choices selected for installation:
Jul 5 16:04:21 snowbird Installer[45604]: Install: "OS X Update"
Jul 5 16:04:21 --- last message repeated 1 time ---
Jul 5 16:04:21 snowbird Installer[45604]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =
Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501
Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Jul 7 16:51:51 snowbird /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks (200)[42]: swscan.apple.com is available: TRUE
Jul 7 16:51:51 snowbird softwareupdated (200)[184]: softwareupdated: Starting with build 10.9.3 (13D65)
Jul 7 16:51:57 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_HK_sinji
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1220: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_monica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1614: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1886: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1929: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_TW_meijia
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1930: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_ewa
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1934: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_zosia
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1935: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_jorge
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1937: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_CN_tingting
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1939: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_ES
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1940: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_US
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1942: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_US
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1943: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ja_JP
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1945: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_fr_FR
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1947: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_zh_HK
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1948: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_GB
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1951: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ko_KR
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8607: no package found for identifier com.apple.pkg.MultiLingualVoice_th_TH_kanya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8608: no package found for identifier com.apple.pkg.MultiLingualVoice_es_AR_diego
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8611: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_aurelie
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8613: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_susan
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8615: no package found for identifier com.apple.pkg.MultiLingualVoice_en_IN_veena
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8616: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_amelie
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8618: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_angelica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8621: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_melina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8622: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_sara
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8626: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_kyoko
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8627: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_allison
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8629: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_carlos
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8632: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_nora
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8641: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_paulina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8643: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_henrik
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8645: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_thomas
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8648: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_federica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8651: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_chantal
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8654: no package found for identifier com.apple.pkg.MultiLingualVoice_en_scotland_fiona
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8657: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_samantha
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8660: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_serena
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8663: no package found for identifier com.apple.pkg.MultiLingualVoice_ro_RO_ioana
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8665: no package found for identifier com.apple.pkg.MultiLingualVoice_cs_CZ_iveta
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8667: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_soledad
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8669: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_claire
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8670: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_katya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8671: no package found for identifier com.apple.pkg.MultiLingualVoice_en_ZA_tessa
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8673: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_xander
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8675: no package found for identifier com.apple.pkg.MultiLingualVoice_pt_PT_catarina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8676: no package found for identifier com.apple.pkg.MultiLingualVoice_tr_TR_cem
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8682: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_paola
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8686: no package found for identifier com.apple.pkg.MultiLingualVoice_id_ID_damayanti
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8687: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_yuri
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8689: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_kate
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8690: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_nikos
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8694: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_tom
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8695: no package found for identifier com.apple.pkg.MultiLingualVoice_sv_SE_oskar
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8697: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_markus
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8699: no package found for identifier com.apple.pkg.MultiLingualVoice_en_AU_lee
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8700: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_petra
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8702: no package found for identifier com.apple.pkg.MultiLingualVoice_ar_SA_tarik
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8704: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_otoya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8707: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_anna
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8710: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_magnus
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: BackgroundActivity: Activity check-in with Interval 21600
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Running for LoginDone
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 701
Jul 7 16:55:21 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Notifying with params: {
UpdateNotificationsOnly = 1;
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: appstoreupdateagent notified
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 701
Jul 7 16:55:44 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=715, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)
Jul 7 16:55:48 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jul 7 16:57:48 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1147, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1288, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1292, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1291, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1290, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:59:14 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1111, uid=666, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)
Jul 7 16:59:19 snowbird softwareupdated (200)[184]: Scan for changed products with previous 0 updates: (plus 94 predicate-only)
Jul 7 16:59:19 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 16:59:22 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jul 7 16:59:29 snowbird suhelperd (0)[189]: SoftwareUpdate: timed out waiting for makequeues to run
Jul 7 16:59:29 snowbird softwareupdated (200)[184]: SoftwareUpdate: Reusing previous package sources (SUCatalogPackageSource, SUContentLocatorPackageSource) for partial scan
Jul 7 16:59:46 snowbird softwareupdated (200)[184]: SoftwareUpdate: elapsed scan time = 26.7
Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Scan (f=0, d=0) found 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
Jul 7 16:59:49 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1415, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for ...
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Ramped updates marked
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier ...
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jul 7 17:02:49 snowbird softwareupdated (200)[184]: JS: 10.9.3
Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:WP-4530 Series
Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:EPSON WP-4530 Series
Jul 7 17:03:09 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] loaded
Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Install PROJECT:Install-846
Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Installer PROJECT:Installer-721
Jul 7 17:03:09 snowbird Installer[1730]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Jul 7 17:03:09 snowbird Installer[1730]: Running OS Build: Mac OS X 10.9.3 (13D65)
Jul 7 17:03:09 snowbird Installer[1730]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 7 17:03:09 snowbird Installer[1730]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
Jul 7 17:03:09 snowbird Installer[1730]: Env: SHELL=/bin/tcsh
Jul 7 17:03:09 snowbird Installer[1730]: Env: HOME=/Users/peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: USER=peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: LOGNAME=peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: SSH_AUTH_SOCK=/tmp/launch-BmQDON/Listeners
Jul 7 17:03:09 snowbird Installer[1730]: Env: Apple_PubSub_Socket_Render=/tmp/launch-UKeIBF/Render
Jul 7 17:03:09 snowbird Installer[1730]: Env: DISPLAY=/tmp/launch-ZiY74U/org.macosforge.xquartz:0
Jul 7 17:03:09 snowbird Installer[1730]: Env: COMMAND_MODE=unix2003
Jul 7 17:03:09 snowbird Installer[1730]: Env: __CHECKFIX1436934=1
Jul 7 17:03:09 snowbird Installer[1730]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
Jul 7 17:03:10 snowbird Installer[1730]: OS X Update Installation Log
Jul 7 17:03:10 snowbird Installer[1730]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg
Jul 7 17:03:12 snowbird Installer[1730]: Warning: accessing obsolete X509Anchors.
Jul 7 17:03:12 snowbird Installer[1730]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501
Jul 7 17:03:18 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440
Jul 7 17:03:21 --- last message repeated 2 times ---
Jul 7 17:03:21 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] unloaded
Jul 7 17:03:25 snowbird Installer[1730]: InstallerStatusNotifications plugin loaded
Jul 7 17:03:33 snowbird runner[1800]: Administrator authorization granted.
Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =
Jul 7 17:03:35 snowbird Installer[1730]: User picked Custom Install
Jul 7 17:03:35 snowbird Installer[1730]: Choices selected for installation:
Jul 7 17:03:35 snowbird Installer[1730]: Install: "OS X Update"
Jul 7 17:03:35 --- last message repeated 1 time ---
Jul 7 17:03:35 snowbird Installer[1730]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =
Jul 7 17:03:35 snowbird Installer[1730]: It took 0.00 seconds to summarize the package selections.
Jul 7 17:03:35 snowbird Installer[1730]: Will do post-logout install for package with trust 501
Jul 7 17:03:35 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1730, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 7 17:03:35 snowbird installd[1823]: installd: Starting
Jul 7 17:03:35 snowbird installd[1823]: installd: uid=0, euid=0
Jul 7 17:03:35 snowbird installd[1823]: PackageKit: Adding client PKInstallDaemonClient pid=184, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:15:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish
Jul 7 17:15:30 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: Scan for changed products with previous 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
Jul 7 17:16:09 snowbird suhelperd (0)[189]: Verifying package at path: /Library/Updates/_ManualUpdate/OSXUpd10.9.4.pkg
Jul 7 17:16:09 snowbird suhelperd (0)[189]: packageWithPath returned nil!
Jul 7 17:27:30 snowbird softwareupdated (200)[184]: 1477.5s to run getPPDVersion -all /Library/Printers/PPDs/Contents/Resources
Jul 7 17:27:30 snowbird softwareupdated (200)[184]: Added 3965 PPD versions from /Library/Printers/PPDs/Contents/Resources
Jul 7 17:30:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish
Jul 7 17:30:31 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.
Jul 7 19:24:27 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440
Jul 7 19:52:17 snowbird softwareupdated (200)[184]: BackgroundActivity: Starting Background Check Activity -
I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?
See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808 -
HT4623 error installing IOS 6 in Iphone 4 "unable to install update"
i was able to download the iOS 6 update, then i go to Settings>general>software update>install now, but after i agree to terms it says: "verifying update" for a few seconds, then i get this error
Unable to install update
An error occurred installing iOS 6.
Please help!!I don't understand what you did. There are 2 ways to update. Nothing to download. If you downloaded something you did it wrong.
1. On the phone go to Settings/General/Software Update. Follow instructions on the screen.
2. Connect the phone to iTunes and click the Update button on the summary screen in iTunes.
There are 2 situations where these won't work. 1. The phone is jailbroken. 2. You have the beta iOS 6 on your phone. For that you need to get the update from a developer. -
I recently downloaded ios 6.1.3 in my iphone 3, but unable to install the download. This message keeps showing "unable to install update, an error occurred installing the ios 6.1.3 I have tried several times but the same message keeps coming. What is the solution?
There is no such thing as an iPhone 's3'. There is a 3G which can only be updated to iOS 4.2.1 and a 3GS which can be updated to iOS 6.1.3.
Which model iPhone is this?
Identifying iPhone models -
Im not able to update the software of iOS 6 in my ipad 2. As I tried, a mgs pops up "unable to install update an error ocurred installing iOS 6". Please do advice.
Thank you.Wait a while and try again. Good chance the server are starting to get hammered.
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IOS error messagge - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2. How can I fix this?
Which way are you trying to update? WiFi or iTunes? In either case, I would try restarting/rebooting all devices and then try again.
IF you are using iTunes, eject your iPad, quit iTunes, reboot your computer and reset your iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen. After the iPad starts up, connect to iTunes and try again. You may also want to disable your firewall and antivirus software when you try to update using iTunes. Sometimes those will interfere with the download.
If you are using WiFi, reset the iPad as described above and try again.
If WiFi updating will not work, try using iTunes, if iTunes will not work, try using WiFi. -
iphone 4s - trying to install latest update ios 7.1.2 - takes long time to verify and then i get unable to install update - an error occured when installing 7.1.2?
how do I install?First it would help if you identified the error. That might assist you in knowing what to do next. See this support document for help with error codes when unable to update or restore the iPhone. Resolve iOS update and restore errors
Then you can also see this support document for trouble with updating the device. If you can't update or restore your iOS device -
Trying to update iPhone 5.1.1 and it says unable to install update. An error occurred installing iOS 5.1.1
If you did the update through iTunes, try going into the Settings App on your iPhone and doing the Software Update in there. The same thing happened to me, and the wireless update worked.
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Cant install iOS 5.1 update on my ipod touch 4gen. The message is: "Unable to install update. An error occurred installing iOS 5.1". Please help...
Wifi or USB update? Have you tried the other?
Have you tried reseting the iPod? Notihng is lost?
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
Unable to install update iOS 5.1.1 iPad
I tried to update my iPad (first version) with iOS 5.1.1. It failed, and I received the following error message: "Unable to Install Update - An error occurred installing iOS"
Now what?
Thanks in advance for any help you can offer.What anti virus software is there for the iPad-1? Also where is the firewall located on the iPad, and how do I activate or disable it?
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HT201210 my iPhone says unable to install update An error occurred installing iOS 6
my iPhone is telling me it is unable to install update An error occurred installing iOs 6. What am I doing wrong? went to settings, general, software and it shows me the ios 6 update - agreed to the terms and conditions and it gives the above message. Anyone got a suggestion?
There is no such thing as an iPhone 's3'. There is a 3G which can only be updated to iOS 4.2.1 and a 3GS which can be updated to iOS 6.1.3.
Which model iPhone is this?
Identifying iPhone models -
My Ipad model A1397 (MC763LL/A) indicates unable to install update. An error occurred installing iOS 8.1.1. How do I fix this?
Was there a specific error code or error message other than what you state in your post? Perhaps this link will help:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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