Unable to install update version 1.6.0.393 with error code 3 (Administrator privileges)
I am unable to update Creative Cloud to version 1.6.0.393. I am running Windows 7 Professional SP1 and have tried installing in administrator profile.
The message returned when attempting to start the update is:
Administrator privileges are required to continue with the installation.(Error code: 3)
Didn't work for me....I have this same problem.
Tried all this stuff too:
"Installing Update" Error, Administrator Privileges are required to continue with the installation (Error Code 3)
I'm on a network as an admin, have tried opening it as an admin, set "always open as admin"....everything.
MAD
Similar Messages
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Install Updates step fails in Build and Capture (error code 87D00272)
Hello,
I was really hoping someone could help me with this.
Background information:
- We have a CM07 server in a production environment.
- I've set up a CM12 RTM server, following the guides in this forum, with the hopes of migrating soon.
- I wanted to do OSD from scratch to learn more and to take advantage of new features in CM12.
- I have a few virtual machines running for testing OSD/apps (these are the only clients managed by my CM12 server).
- Since it's not possible to have two WDS servers running at the same time AFAIK (without using registry tweaks, the F11 trick, that by the
way doesn't work for me) I have created a bootable TS media that I mount on the virtual machines whenever I want to test OSD.
Now, to my problem:
I can't figure out why my Build and Capture TS is failing on the Install Software Updates step. smsts.log file says: Failed
to RefreshUpdates, hr=087d00272, followed by: Failed to run the action: Install Software Updates. Component is disabled (Error: 87D00272; Source: CCM).
I have read about similar issues occurring in CM07 capture task sequences since the machine is joined to a Workgroup. The proposed solution was adding SMSSLP=FQDN to the client installation properties, but since that functionality is moved to the MP in CM12,
it should be enough to specify SMSMP=FQDN in my case. It's not working anyway. Tried it to a Deploy TS also, where the machine is domain joined, but I got the same error.
The error code 87D00272 returns no results on Google. This stumps me, as someone surely has had the same problem? Here are the relevant portions
of the smsts.log file
If someone had the chance to look at this, I would greatly appreciate it. Thank you!
Refreshing Updates InstallSWUpdate 2012-06-13 10:15:33 228 (0x00E4)
spInstall->RefreshTargetedUpdates( spCallback, &bAlreadyCompleted ),
HRESULT=87d00272 (e:\nts_sccm_release\sms\client\osdeployment\installswupdate
\installswupdate.cpp,467) InstallSWUpdate 2012-06-13 10:15:34 228 (0x00E4)
Failed to RefreshUpdates, hr=0x87d00272 InstallSWUpdate 2012-06-13 10:15:34 228
(0x00E4)
RefreshTargetedUpdates(spInstall, spCallback, bAlreadyCompleted), HRESULT=87d00272
(e:\nts_sccm_release\sms\client\osdeployment\installswupdate
\installswupdate.cpp,1295) InstallSWUpdate 2012-06-13 10:15:34 228 (0x00E4)
RefreshUpdates(), HRESULT=87d00272 (e:\nts_sccm_release\sms\client\osdeployment
\installswupdate\installswupdate.cpp,906) InstallSWUpdate 2012-06-13 10:15:34
228 (0x00E4)
InstallUpdates(pInstallUpdate, tType, sJobID, sActiveRequestHandle),
HRESULT=87d00272 (e:\nts_sccm_release\sms\client\osdeployment\installswupdate
\main.cpp,248) InstallSWUpdate 2012-06-13 10:15:34 228 (0x00E4)
Setting TSEnv variable SMSTSInstallUpdateJobGUID= InstallSWUpdate 2012-06-13
10:15:34 228 (0x00E4)
Process(pInstallUpdate, tType), HRESULT=87d00272 (e:\nts_sccm_release\sms\client
\osdeployment\installswupdate\main.cpp,304) InstallSWUpdate 2012-06-13 10:15:34
228 (0x00E4)
Process completed with exit code 2278556274 TSManager 2012-06-13 10:15:34
912 (0x0390)
---------! TSManager 2012-06-13 10:15:34 912 (0x0390)
Failed to run the action: Install Software Updates.
Component is disabled (Error: 87D00272; Source: CCM) TSManager 2012-06-13
10:15:34 912 (0x0390)
MP server http://CFGMGR-SRV.zenit.brummer.se. Ports 80,443. CRL=false. TSManager
2012-06-13 10:15:34 912 (0x0390)
Setting authenticator TSManager 2012-06-13 10:15:35 912 (0x0390)
Set authenticator in transport TSManager 2012-06-13 10:15:35 912 (0x0390)
Sending StatusMessage TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting message signatures. TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting the authenticator. TSManager 2012-06-13 10:15:35 912 (0x0390)
CLibSMSMessageWinHttpTransport::Send: URL: CFGMGR-SRV.zenit.brummer.se:80 CCM_POST
/ccm_system/request TSManager 2012-06-13 10:15:35 912 (0x0390)
Request was succesful. TSManager 2012-06-13 10:15:35 912 (0x0390)
Set a global environment variable _SMSTSLastActionRetCode=-2016411022 TSManager
2012-06-13 10:15:35 912 (0x0390)
Set a global environment variable _SMSTSLastActionSucceeded=false TSManager
2012-06-13 10:15:35 912 (0x0390)
Clear local default environment TSManager 2012-06-13 10:15:35 912 (0x0390)
Let the parent group (Setup Operating System) decides whether to continue execution
TSManager 2012-06-13 10:15:35 912 (0x0390)
The execution of the group (Setup Operating System) has failed and the execution has
been aborted. An action failed.
Operation aborted (Error: 80004004; Source: Windows) TSManager 2012-06-13
10:15:35 912 (0x0390)
Failed to run the last action: Install Software Updates. Execution of task sequence
failed.
Component is disabled (Error: 87D00272; Source: CCM) TSManager 2012-06-13
10:15:35 912 (0x0390)
MP server http://CFGMGR-SRV.zenit.brummer.se. Ports 80,443. CRL=false. TSManager
2012-06-13 10:15:35 912 (0x0390)
Setting authenticator TSManager 2012-06-13 10:15:35 912 (0x0390)
Set authenticator in transport TSManager 2012-06-13 10:15:35 912 (0x0390)
Sending StatusMessage TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting message signatures. TSManager 2012-06-13 10:15:35 912 (0x0390)
Setting the authenticator. TSManager 2012-06-13 10:15:35 912 (0x0390)
CLibSMSMessageWinHttpTransport::Send: URL: CFGMGR-SRV.zenit.brummer.se:80 CCM_POST
/ccm_system/request TSManager 2012-06-13 10:15:35 912 (0x0390)
Request was succesful. TSManager 2012-06-13 10:15:35 912 (0x0390)
Launching command shell. OSDSetupHook 2012-06-13 10:15:45 1932
(0x078C)
executing command: C:\WINDOWS\system32\cmd.exe /k OSDSetupHook 2012-06-13
10:15:45 1932 (0x078C)
executed command: C:\WINDOWS\system32\cmd.exe /k OSDSetupHook 2012-06-13
10:15:45 1932 (0x078C)
Execution::enExecutionFail != m_eExecutionResult, HRESULT=80004005 (e:
\nts_sccm_release\sms\client asksequence smanager smanager.cpp,756) TSManager
2012-06-13 10:16:57 912 (0x0390)
Task Sequence Engine failed! Code: enExecutionFail TSManager 2012-06-13
10:16:57 912 (0x0390)
TSManager 2012-06-13 10:16:57 912 (0x0390)
Task sequence execution failed with error code 80004005 TSManager 2012-06-13
10:16:57 912 (0x0390)I can add that I've looked at the Site Status in the Monitoring tab, and everything looks green apart from some Warnings about User and System Discovery. In Component Status, I have a warning about the Distribution Point on C$. I thought placing a NO_SMS_ON_DRIVE.SMS
file in the root of C: would mean no stuff was placed there? I can't see anything SCCM related, but it seems that it has placed a DP on C:?
The error message about DP is:
Distribution Manager has not tried to install IIS component of operating system to distribution point "["Display=\\CFGMGR-SRV.zenit.brummer.se\"]MSWNET:["SMS_SITE=PS1"]\\CFGMGR-SRV.zenit.brummer.se\". You should install and configure IIS manually. Please
ensure RDC is also enabled. -
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Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501
Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Has anybody seen this before? Help much appreciated!
-peterHere you go, Mr. Davis ... and thanks!
Jul 5 16:03:07 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] loaded
Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Install PROJECT:Install-846
Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Installer PROJECT:Installer-721
Jul 5 16:03:07 snowbird Installer[45604]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Jul 5 16:03:07 snowbird Installer[45604]: Running OS Build: Mac OS X 10.9.3 (13D65)
Jul 5 16:03:07 snowbird Installer[45604]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 5 16:03:07 snowbird Installer[45604]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
Jul 5 16:03:07 snowbird Installer[45604]: Env: SHELL=/bin/tcsh
Jul 5 16:03:07 snowbird Installer[45604]: Env: HOME=/Users/peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: USER=peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: LOGNAME=peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: SSH_AUTH_SOCK=/tmp/launch-VQKNdI/Listeners
Jul 5 16:03:07 snowbird Installer[45604]: Env: Apple_PubSub_Socket_Render=/tmp/launch-hzmFry/Render
Jul 5 16:03:07 snowbird Installer[45604]: Env: DISPLAY=/tmp/launch-jKh9Nb/org.macosforge.xquartz:0
Jul 5 16:03:07 snowbird Installer[45604]: Env: COMMAND_MODE=unix2003
Jul 5 16:03:07 snowbird Installer[45604]: Env: __CHECKFIX1436934=1
Jul 5 16:03:07 snowbird Installer[45604]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
Jul 5 16:03:07 snowbird Installer[45604]: OS X Update Installation Log
Jul 5 16:03:07 snowbird Installer[45604]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg
Jul 5 16:03:07 snowbird Installer[45604]: Warning: accessing obsolete X509Anchors.
Jul 5 16:03:07 snowbird Installer[45604]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501
Jul 5 16:03:17 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] unloaded
Jul 5 16:03:27 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Jul 5 16:03:30 --- last message repeated 2 times ---
Jul 5 16:03:30 snowbird Installer[45604]: InstallerStatusNotifications plugin loaded
Jul 5 16:04:19 snowbird runner[45656]: Administrator authorization granted.
Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =
Jul 5 16:04:21 snowbird Installer[45604]: User picked Custom Install
Jul 5 16:04:21 snowbird Installer[45604]: Choices selected for installation:
Jul 5 16:04:21 snowbird Installer[45604]: Install: "OS X Update"
Jul 5 16:04:21 --- last message repeated 1 time ---
Jul 5 16:04:21 snowbird Installer[45604]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =
Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501
Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Jul 7 16:51:51 snowbird /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks (200)[42]: swscan.apple.com is available: TRUE
Jul 7 16:51:51 snowbird softwareupdated (200)[184]: softwareupdated: Starting with build 10.9.3 (13D65)
Jul 7 16:51:57 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
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Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1220: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_monica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1614: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1886: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1929: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_TW_meijia
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1930: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_ewa
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1934: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_zosia
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1935: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_jorge
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1937: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_CN_tingting
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1939: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_ES
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1940: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_US
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1942: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_US
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1943: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ja_JP
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1945: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_fr_FR
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1947: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_zh_HK
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1948: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_GB
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1951: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ko_KR
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8607: no package found for identifier com.apple.pkg.MultiLingualVoice_th_TH_kanya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8608: no package found for identifier com.apple.pkg.MultiLingualVoice_es_AR_diego
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8611: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_aurelie
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8613: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_susan
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8615: no package found for identifier com.apple.pkg.MultiLingualVoice_en_IN_veena
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8616: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_amelie
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8618: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_angelica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8621: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_melina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8622: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_sara
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8626: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_kyoko
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8627: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_allison
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8629: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_carlos
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8632: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_nora
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8641: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_paulina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8643: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_henrik
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8645: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_thomas
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8648: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_federica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8651: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_chantal
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8654: no package found for identifier com.apple.pkg.MultiLingualVoice_en_scotland_fiona
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8657: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_samantha
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8660: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_serena
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8663: no package found for identifier com.apple.pkg.MultiLingualVoice_ro_RO_ioana
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8665: no package found for identifier com.apple.pkg.MultiLingualVoice_cs_CZ_iveta
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8667: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_soledad
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8669: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_claire
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8670: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_katya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8671: no package found for identifier com.apple.pkg.MultiLingualVoice_en_ZA_tessa
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8673: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_xander
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8675: no package found for identifier com.apple.pkg.MultiLingualVoice_pt_PT_catarina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8676: no package found for identifier com.apple.pkg.MultiLingualVoice_tr_TR_cem
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8682: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_paola
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8686: no package found for identifier com.apple.pkg.MultiLingualVoice_id_ID_damayanti
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8687: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_yuri
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8689: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_kate
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8690: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_nikos
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8694: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_tom
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8695: no package found for identifier com.apple.pkg.MultiLingualVoice_sv_SE_oskar
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8697: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_markus
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8699: no package found for identifier com.apple.pkg.MultiLingualVoice_en_AU_lee
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8700: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_petra
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8702: no package found for identifier com.apple.pkg.MultiLingualVoice_ar_SA_tarik
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8704: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_otoya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8707: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_anna
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8710: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_magnus
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: BackgroundActivity: Activity check-in with Interval 21600
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Running for LoginDone
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 701
Jul 7 16:55:21 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Notifying with params: {
UpdateNotificationsOnly = 1;
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: appstoreupdateagent notified
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 701
Jul 7 16:55:44 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=715, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)
Jul 7 16:55:48 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jul 7 16:57:48 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1147, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1288, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1292, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1291, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1290, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:59:14 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1111, uid=666, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)
Jul 7 16:59:19 snowbird softwareupdated (200)[184]: Scan for changed products with previous 0 updates: (plus 94 predicate-only)
Jul 7 16:59:19 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 16:59:22 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jul 7 16:59:29 snowbird suhelperd (0)[189]: SoftwareUpdate: timed out waiting for makequeues to run
Jul 7 16:59:29 snowbird softwareupdated (200)[184]: SoftwareUpdate: Reusing previous package sources (SUCatalogPackageSource, SUContentLocatorPackageSource) for partial scan
Jul 7 16:59:46 snowbird softwareupdated (200)[184]: SoftwareUpdate: elapsed scan time = 26.7
Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Scan (f=0, d=0) found 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
Jul 7 16:59:49 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1415, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for ...
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Ramped updates marked
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier ...
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jul 7 17:02:49 snowbird softwareupdated (200)[184]: JS: 10.9.3
Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:WP-4530 Series
Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:EPSON WP-4530 Series
Jul 7 17:03:09 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] loaded
Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Install PROJECT:Install-846
Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Installer PROJECT:Installer-721
Jul 7 17:03:09 snowbird Installer[1730]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Jul 7 17:03:09 snowbird Installer[1730]: Running OS Build: Mac OS X 10.9.3 (13D65)
Jul 7 17:03:09 snowbird Installer[1730]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 7 17:03:09 snowbird Installer[1730]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
Jul 7 17:03:09 snowbird Installer[1730]: Env: SHELL=/bin/tcsh
Jul 7 17:03:09 snowbird Installer[1730]: Env: HOME=/Users/peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: USER=peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: LOGNAME=peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: SSH_AUTH_SOCK=/tmp/launch-BmQDON/Listeners
Jul 7 17:03:09 snowbird Installer[1730]: Env: Apple_PubSub_Socket_Render=/tmp/launch-UKeIBF/Render
Jul 7 17:03:09 snowbird Installer[1730]: Env: DISPLAY=/tmp/launch-ZiY74U/org.macosforge.xquartz:0
Jul 7 17:03:09 snowbird Installer[1730]: Env: COMMAND_MODE=unix2003
Jul 7 17:03:09 snowbird Installer[1730]: Env: __CHECKFIX1436934=1
Jul 7 17:03:09 snowbird Installer[1730]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
Jul 7 17:03:10 snowbird Installer[1730]: OS X Update Installation Log
Jul 7 17:03:10 snowbird Installer[1730]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg
Jul 7 17:03:12 snowbird Installer[1730]: Warning: accessing obsolete X509Anchors.
Jul 7 17:03:12 snowbird Installer[1730]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501
Jul 7 17:03:18 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440
Jul 7 17:03:21 --- last message repeated 2 times ---
Jul 7 17:03:21 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] unloaded
Jul 7 17:03:25 snowbird Installer[1730]: InstallerStatusNotifications plugin loaded
Jul 7 17:03:33 snowbird runner[1800]: Administrator authorization granted.
Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =
Jul 7 17:03:35 snowbird Installer[1730]: User picked Custom Install
Jul 7 17:03:35 snowbird Installer[1730]: Choices selected for installation:
Jul 7 17:03:35 snowbird Installer[1730]: Install: "OS X Update"
Jul 7 17:03:35 --- last message repeated 1 time ---
Jul 7 17:03:35 snowbird Installer[1730]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =
Jul 7 17:03:35 snowbird Installer[1730]: It took 0.00 seconds to summarize the package selections.
Jul 7 17:03:35 snowbird Installer[1730]: Will do post-logout install for package with trust 501
Jul 7 17:03:35 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1730, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 7 17:03:35 snowbird installd[1823]: installd: Starting
Jul 7 17:03:35 snowbird installd[1823]: installd: uid=0, euid=0
Jul 7 17:03:35 snowbird installd[1823]: PackageKit: Adding client PKInstallDaemonClient pid=184, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:15:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish
Jul 7 17:15:30 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: Scan for changed products with previous 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
Jul 7 17:16:09 snowbird suhelperd (0)[189]: Verifying package at path: /Library/Updates/_ManualUpdate/OSXUpd10.9.4.pkg
Jul 7 17:16:09 snowbird suhelperd (0)[189]: packageWithPath returned nil!
Jul 7 17:27:30 snowbird softwareupdated (200)[184]: 1477.5s to run getPPDVersion -all /Library/Printers/PPDs/Contents/Resources
Jul 7 17:27:30 snowbird softwareupdated (200)[184]: Added 3965 PPD versions from /Library/Printers/PPDs/Contents/Resources
Jul 7 17:30:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish
Jul 7 17:30:31 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.
Jul 7 19:24:27 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440
Jul 7 19:52:17 snowbird softwareupdated (200)[184]: BackgroundActivity: Starting Background Check Activity -
Unable to install latest version
I currently have version 8.0.1.11 installed on my laptop (which is running on Windows Vista) I am trying to upgrade to version 9.0.2, as my new iPod isn't compatible with the version I have running.
However I am unable to install this version, I get to the 67% stage and it freezes - I have left if running but still to no luck.
Any help?Okay. Rather than using Apple Software update for the install, let's try downloading an installer from the Apple Website:
http://www.apple.com/itunes/download/
Does that install go through any better? Or do you get another problem at the 67% stage? -
unable to install updated flash player to my mac os. Ive empty cache, tried downloading it directly safe mode, and still nothing
Hi Blanca rey
You Can try Uninstalling Flash Player using - Uninstall Flash Player | Mac OS
and Use the Offline Flash Player Installer for Mac (Safari and Firefox) from here - Installation problems | Flash Player | Mac
Hope it helps,
While you try the above suggestion, can you also share the Version of Mac on which you are updating Flash Player and how are you doing it?
Thanks
Piyush -
I'm unable to install updates my iPad.
What model iPad and what version of iOS is it currently running?
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?
See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808
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