Unable to launch adobe creative cloud

The top icon keps displaying in gray and the loading icon keeps showing.
I tried to uninstall the Creative Claoud app but the following massage appears: 'Unable to shutdown Creative Cloud. Quit creative Cloud and try again'

Hi Jeroen,
Kindly follow the below mentioned steps.
If you have any CC 2014 app installed, please open any of them and try to sign in.
Go to help > Sign in
If it still doesn't work, uninstall, https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Kindly share the results one done.
Thanks,
Atul Saini

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    Path:            /Volumes/VOLUME/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
    Identifier:      com.adobe.Creative-Cloud-Installer
    Version:         2.0.0.181 (2.0.0.181)
    Code Type:       X86 (Native)
    Parent Process:  launchd [136]
    User ID:         502
    Date/Time:       2013-07-07 20:50:29.778 +0200
    OS Version:      Mac OS X 10.8.4 (12E55)
    Report Version:  10
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    Exception Codes: 0x0000000000000000, 0x0000000000000000
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    /Volumes/Creative Cloud Installer/Creative Cloud Installer.app/Contents/MacOS/Creative Cloud Installer
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    0   libsystem_kernel.dylib             0x9848c3ba __kill + 10
    1   libsystem_kernel.dylib             0x9848b4bc kill$UNIX2003 + 32
    2   libsystem_c.dylib                  0x9729051b abort + 215
    3   libc++abi.dylib                    0x95ed07e0 abort_message + 151
    4   libc++abi.dylib                    0x95ece249 default_terminate() + 34
    5   libc++abi.dylib                    0x95ece289 safe_handler_caller(void (*)()) + 13
    6   libc++abi.dylib                    0x95ece2f1 std::terminate() + 23
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    9   com.adobe.Creative-Cloud-Installer     0x001c01d6 0xea000 + 877014
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    12  com.adobe.Creative-Cloud-Installer     0x001bfc0a 0xea000 + 875530
    13  com.adobe.Creative-Cloud-Installer     0x001bfda6 0xea000 + 875942
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    17  dyld                               0x8fef90ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
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    19  dyld                               0x8feeeadb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
    20  dyld                               0x8feea376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
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      0x237000 -   0x2e2fff  libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
    0x8fee9000 - 0x8ff1be57  dyld (210.2.3) <4D38DEED-9837-3202-B8E9-41272D01EA2C> /usr/lib/dyld
    0x9000c000 - 0x90013fff  libsystem_dnssd.dylib (379.38.1) <4F164CA8-4A4F-3B27-B88A-0926E2FEB7D4> /usr/lib/system/libsystem_dnssd.dylib
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    0x94c05000 - 0x94ea8ff3  com.apple.CoreImage (8.4.0 - 1.0.1)  /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
    0x94f5e000 - 0x94f61ff7  libcompiler_rt.dylib (30)  /usr/lib/system/libcompiler_rt.dylib
    0x94fa5000 - 0x94fd6fff  com.apple.DictionaryServices (1.2 - 184.4)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
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    0x955ee000 - 0x95633ff7  com.apple.NavigationServices (3.7 - 200)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
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    0x95d12000 - 0x95d87ff7  com.apple.ApplicationServices.ATS (332 - 341.1)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
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    0x964e0000 - 0x964f2fff  libbsm.0.dylib (32)  /usr/lib/libbsm.0.dylib
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    0x96e15000 - 0x96ec9fff  com.apple.coreui (2.0 - 181.1)  /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x96ed8000 - 0x970c0ffb  com.apple.CoreFoundation (6.8 - 744.19)  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x970c1000 - 0x971b2ffc  libiconv.2.dylib (34)  /usr/lib/libiconv.2.dylib
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    0x97301000 - 0x97320ff3  com.apple.Ubiquity (1.2 - 243.15)  /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
    0x97321000 - 0x9732dffe  libkxld.dylib (2050.24.15)  /usr/lib/system/libkxld.dylib
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    0x97483000 - 0x974cbff5  com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x974cd000 - 0x974d4ffb  libunwind.dylib (35.1)  /usr/lib/system/libunwind.dylib
    0x974d5000 - 0x974d9fff  com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x974da000 - 0x975e7ff3  com.apple.ImageIO.framework (3.2.1 - 850)  /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x975e8000 - 0x97615ffe  libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
    0x97616000 - 0x97751ff7  libBLAS.dylib (1073.4)  /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    0x97752000 - 0x9777eff7  libsystem_info.dylib (406.17)  /usr/lib/system/libsystem_info.dylib
    0x9777f000 - 0x97785fff  libGFXShared.dylib (8.9.2)  /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
    0x97786000 - 0x977c5ff7  com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x977c6000 - 0x977cdff3  com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x977d9000 - 0x977effff  com.apple.CFOpenDirectory (10.8 - 151.10)  /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
    0x977f0000 - 0x9780eff3  com.apple.openscripting (1.3.6 - 148.3)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x9796d000 - 0x97971fff  com.apple.OpenDirectory (10.8 - 151.10)  /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x97972000 - 0x97a70ff7  libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x97a71000 - 0x97af6ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
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    0x98070000 - 0x9812eff3  com.apple.ColorSync (4.8.0 - 4.8.0)  /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x98131000 - 0x9816cfef  libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x9816d000 - 0x9816fffd  libCVMSPluginSupport.dylib (8.9.2)  /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
    0x981a1000 - 0x981c5fff  com.apple.PerformanceAnalysis (1.16 - 16) <1F963AEF-27CF-3FEB-BE9C-4C15AFE56DEA> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
    0x981c6000 - 0x981d4fff  libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
    0x981d5000 - 0x981d5ffd  com.apple.audio.units.AudioUnit (1.9 - 1.9)  /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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    0x982dc000 - 0x982e3fff  liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
    0x982e4000 - 0x98332ff3  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <15B4EFFC-22D1-3517-BE8C-7947DAA24729> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x98333000 - 0x9833fff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x98340000 - 0x98384ff7  libGLU.dylib (8.9.2)  /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x983dc000 - 0x98477fff  com.apple.CoreSymbolication (3.0 - 117) <2BBBE224-301D-3931-AEF2-DD967A6E9172> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
    0x98478000 - 0x98492ffc  libsystem_kernel.dylib (2050.24.15) <9E58DCC0-D5FF-37E1-AA7F-F2206719E138> /usr/lib/system/libsystem_kernel.dylib
    0x98493000 - 0x9884bffa  libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    0x9884c000 - 0x989c4ff5  com.apple.QuartzCore (1.8 - 304.3)  /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x99410000 - 0x9952cffb  com.apple.desktopservices (1.7.4 - 1.7.4) <782D711D-7930-324A-9015-686C2F86DBA3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    0x9952d000 - 0x9956ffff  libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
    0x997de000 - 0x997feffd  com.apple.ChunkingLibrary (2.0 - 133.3)  /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
    0x997ff000 - 0x99814fff  com.apple.ImageCapture (8.0 - 8.0)  /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x9985d000 - 0x998befff  com.apple.audio.CoreAudio (4.1.1 - 4.1.1)  /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x9995d000 - 0x999d9ff3  com.apple.Metadata (10.7.0 - 707.11)  /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    0x999da000 - 0x999e8ff3  libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
    0x99a15000 - 0x99d35ff3  com.apple.Foundation (6.8 - 945.18)  /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x99d36000 - 0x99d39ff7  com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
    0x99d3a000 - 0x99d3cffb  libRadiance.dylib (850) <83434287-A09E-3A3F-A1AC-085B563BA46D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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    0x99ea0000 - 0x99ea1fff  liblangid.dylib (116)  /usr/lib/liblangid.dylib
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    0x99f37000 - 0x99f50fff  com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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    0x9a203000 - 0x9a204fff  libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
    0x9a217000 - 0x9a21bffc  libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9a21c000 - 0x9a268fff  libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
    0x9a269000 - 0x9a56eff7  com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x9a56f000 - 0x9a67c057  libobjc.A.dylib (532.2)  /usr/lib/libobjc.A.dylib
    0x9a67d000 - 0x9a68dff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 512
        thread_create: 2
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=115.1M resident=65.7M(57%) swapped_out_or_unallocated=49.4M(43%)
    Writable regions: Total=19.5M written=252K(1%) resident=540K(3%) swapped_out=0K(0%) unallocated=19.0M(97%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    MALLOC                             11.3M
    MALLOC guard page                    48K
    Memory tag=35                      7480K
    Stack                              64.0M
    VM_ALLOCATE                         932K
    __DATA                             5224K
    __DATA/__OBJC                       164K
    __IMAGE                             528K
    __LINKEDIT                         30.4M
    __OBJC                             1528K
    __OBJC/__DATA                        64K
    __PAGEZERO                            4K
    __TEXT                             84.7M
    __UNICODE                           544K
    mapped file                        83.9M
    shared memory                        12K
    ===========                      =======
    TOTAL                             290.4M

    After a full day of reading forums to no avail, Apple Support actually solved this issue.  In OS 10.8.4, no Abode Cloud app would launch.  The splash screen would appear and that's it.  This solved it -
    This how you repair/reset a user's permissions and ACLs in Lion. You need to run theresetpassword utility.
    Restart Lion holding down CMD+R.
    This brings up the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.
    In the Terminal window, type resetpassword and hit the return key.
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    I received no error message. The application was just trying to find applications unsuccessfully.
    I am using MAC OS 10.10.1
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    Otherwise I would have to reinstall everything and this would be a pain.
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  • I can't launch the adobe creative cloud on my PC.

    Hi,
    I just having problem with launching the Creative Cloud.
    It was OK few days ago.
    I was trying to uninstall and install again as an Administrator but no luck.
    Any idea what happened and what should I do?
    Thanks.

    first try, CC applications close immediately after launch
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        Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
        Go to: C:\ProgramData\Adobe and find SLStore and delete it.
        Restart.
        Install Adobe CC.
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  • Introducing Adobe Creative Cloud | Adobe Creative Suite 6 & Creative Cloud Launch | Adobe TV

    See how Adobe Creative Cloud is bringing the future of creativity into the present.
    http://adobe.ly/IiPdIF

    Innovative Interface, exciting outlook and promising technologies! Keep it up..Adobe!!

  • Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

    **Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
    This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
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    This has basically eaten up my workday so far.

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    I was updating my Indesign CS6 DPS Tool via Creative Cloud Desktop last month. However due to some internet connection error it failed. Tried to update it again later but there is no updates anymore. Logout from CC Desktop Application and log back in, all my applications are gone. It is no longer listed in CC Desktop. I have mainly CS6 and one CC application on my mac.
    I have tried the following and it all did not work.
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    3. Uninstall and Reinstall CC Desktop
    4. Run Adobe Creative Cloud Cleanup tool
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    I was using mac os 10.8.5 but yesterday I had to send my notebook for repair and the harddisk was replace due to bad sectors and the os is upgraded to 10.9.2. I used migraion utility to restore my files.

    THe product I have installed is CS6 Design and Web. So I have Illustrator, Indesign, Fireworks, Dreamweaver, Flash, Photoshop, Acrobat Pro installed. I also have several trials like After Effects CC, Audition CS6, Edge Animate, Premiere Pro installed.
    Currently all adobe installations are working fine no problems and issues. In the individual program I can also check for updates. Check the update preferences in application manager and all my installations are listed too.  Below is a list of stuff that is broken.
    1. Creative Cloud Desktop do not list any applications installed. It thinks I have no program installed. Tried all the possible fixes listed on the internet such as chnaging language, delete OPM.db file, reinstall and nothing works.
    2. Downloading any new software or existing software fail at 42%. Which is when the download completes and the software begins to install.
    3. Using any uninstaller included with the programs listed above results in a adobe application manager error. (Uninstallation Failed) So far I could only uninstall creative cloud desktop, flash player, adobe air.
    4. Using creative cloud cleaner tool also do not list any cs 6 or cc installation. only creative cloud desktop.
    5. I have tried reinstalling over using a dvd and also using prodesigntools website direct download links to reinstall it will result in a adobe application manager installation fail error
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    This problems started after a fail update and after logging out of the creative cloud desktop.
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