Unable to launch App Store
Hi there,
Can anyone help? I recently purchased Mountain Lion OSX but can't redeem the software as the Mac Store App just crashes everytime I try to launch it on my mac! Does anyone have any ideas for a workaround? I just want to install the OS I have paid for! Apple support say this is the only way to access my purchased software.
Many thanks,
Matt
You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.
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Thank you.Hi Linc, Thanks for the suggestion. I ran App store in safe mode and it was OK. I saw some flickering when scrolling through the apps though. When I restarted it in normal mode and ran only app store, it crashed again and wanted me to send error report to Apple. I took a copy of the error report and pasted it below. Will it help?
Process: App Store [871]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: App Store
Version: 1.3 (201.6)
Code Type: X86-64 (Native)
Parent Process: launchd [167]
Responsible: App Store [871]
User ID: 501
Date/Time: 2014-05-26 08:55:01.455 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Crashed Thread: 6 Dispatch queue: com.apple.WebKit.StorageManager
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010a155000-000000010a159000 [ 16K] r-x/rwx SM=COW /Applications/App Store.app/Contents/MacOS/App Store
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x000000010e14ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010e14bd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010bfe4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010bfe45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010bfe3f25 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x000000010f4d3a0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x000000010f4d37b7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x000000010f4d35bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x000000010ac9626e _DPSNextEvent + 1434
9 com.apple.AppKit 0x000000010ac958bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit 0x000000010ac899bc -[NSApplication run] + 553
11 com.apple.AppKit 0x000000010ac747a3 NSApplicationMain + 940
12 libdyld.dylib 0x000000010dfb95fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010e151662 kevent64 + 10
1 libdispatch.dylib 0x000000010df7e421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x000000010df7e136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x000000010e150e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010e261f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010e264fb9 start_wqthread + 13
Thread 3:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x000000010e14ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010e14bd18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010f8d4377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010f8d42ad thread_fun + 25
4 libsystem_pthread.dylib 0x000000010e260899 _pthread_body + 138
5 libsystem_pthread.dylib 0x000000010e26072a _pthread_start + 137
6 libsystem_pthread.dylib 0x000000010e264fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010e14ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010e14bd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010bfe4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010bfe45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010bfe3f25 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x000000010ae3605e _NSEventThread + 144
6 libsystem_pthread.dylib 0x000000010e260899 _pthread_body + 138
7 libsystem_pthread.dylib 0x000000010e26072a _pthread_start + 137
8 libsystem_pthread.dylib 0x000000010e264fc9 thread_start + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x000000010e14ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010e14bd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010bfe4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010bfe45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010bfe3f25 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x000000010a5b6967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010a5b676b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x000000010e260899 _pthread_body + 138
8 libsystem_pthread.dylib 0x000000010e26072a _pthread_start + 137
9 libsystem_pthread.dylib 0x000000010e264fc9 thread_start + 13
Thread 6 Crashed:: Dispatch queue: com.apple.WebKit.StorageManager
0 com.apple.WebCore 0x0000000114175db0 ***::HashTable<***::String, ***::KeyValuePair<***::String, unsigned int>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<***::String, unsigned int> >, ***::CaseFoldingHash, ***::HashMapValueTraits<***::HashTraits<***::String>, ***::HashTraits<unsigned int> >, ***::HashTraits<***::String> >::rehash(int) + 80
1 com.apple.WebCore 0x0000000114175ac8 ***::HashTableAddResult<***::HashTableIterator<***::String, ***::KeyValuePair<***::String, unsigned int>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<***::String, unsigned int> >, ***::CaseFoldingHash, ***::HashMapValueTraits<***::HashTraits<***::String>, ***::HashTraits<unsigned int> >, ***::HashTraits<***::String> > > ***::HashTable<***::String, ***::KeyValuePair<***::String, unsigned int>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<***::String, unsigned int> >, ***::CaseFoldingHash, ***::HashMapValueTraits<***::HashTraits<***::String>, ***::HashTraits<unsigned int> >, ***::HashTraits<***::String> >::add<***::HashMapTranslator<***::HashMapValueTraits<***::HashTraits<***::Stri ng>, ***::HashTraits<unsigned int> >, ***::CaseFoldingHash>, ***::String, unsigned int>(***::String const&, unsigned int const&) + 72
2 com.apple.WebCore 0x00000001141757a1 WebCore::isDefaultPortForProtocol(unsigned short, ***::String const&) + 273
3 com.apple.WebCore 0x0000000114175581 WebCore::SecurityOrigin::SecurityOrigin(WebCore::KURL const&) + 369
4 com.apple.WebCore 0x00000001141750ab WebCore::SecurityOrigin::create(WebCore::KURL const&) + 667
5 com.apple.WebCore 0x00000001141741ff WebCore::SecurityOrigin::create(***::String const&, ***::String const&, int) + 431
6 com.apple.WebKit2 0x0000000113dc2669 WebKit::SecurityOriginData::securityOrigin() const + 21
7 com.apple.WebKit2 0x0000000113dc1e9b WebKit::StorageManager::createLocalStorageMap(CoreIPC::Connection*, unsigned long long, unsigned long long, WebKit::SecurityOriginData const&) + 123
8 com.apple.WebKit2 0x0000000113dc1d38 void CoreIPC::handleMessage<Messages::StorageManager::CreateLocalStorageMap, WebKit::StorageManager, void (WebKit::StorageManager::*)(CoreIPC::Connection*, unsigned long long, unsigned long long, WebKit::SecurityOriginData const&)>(CoreIPC::Connection*, CoreIPC::MessageDecoder&, WebKit::StorageManager*, void (WebKit::StorageManager::*)(CoreIPC::Connection*, unsigned long long, unsigned long long, WebKit::SecurityOriginData const&)) + 100
9 com.apple.WebKit2 0x0000000113dc1cc9 WebKit::StorageManager::didReceiveMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 421
10 com.apple.WebKit2 0x0000000113d99252 CoreIPC::Connection::dispatchWorkQueueMessageReceiverMessage(CoreIPC::Connectio n::WorkQueueMessageReceiver*, CoreIPC::MessageDecoder*) + 228
11 com.apple.WebKit2 0x0000000113d6b884 ___ZN9WorkQueue8dispatchERKN3***8FunctionIFvvEEE_block_invoke + 20
12 libdispatch.dylib 0x000000010df7f1bb _dispatch_call_block_and_release + 12
13 libdispatch.dylib 0x000000010df7c28d _dispatch_client_callout + 8
14 libdispatch.dylib 0x000000010df7e673 _dispatch_queue_drain + 451
15 libdispatch.dylib 0x000000010df7f9c1 _dispatch_queue_invoke + 110
16 libdispatch.dylib 0x000000010df7df87 _dispatch_root_queue_drain + 75
17 libdispatch.dylib 0x000000010df7f177 _dispatch_worker_thread2 + 40
18 libsystem_pthread.dylib 0x000000010e261ef8 _pthread_wqthread + 314
19 libsystem_pthread.dylib 0x000000010e264fb9 start_wqthread + 13
Thread 7:: Dispatch queue: com.apple.WebKit.StorageManager
0 com.apple.WebKit2 0x0000000113e03514 ***::HashTableAddResult<***::HashTableIterator<***::RefPtr<WebCore::SecurityOri gin>, ***::KeyValuePair<***::RefPtr<WebCore::SecurityOrigin>, WebKit::StorageManager::StorageArea*>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<***::RefPtr<WebCore::SecurityOr igin>, WebKit::StorageManager::StorageArea*> >, WebCore::SecurityOriginHash, ***::KeyValuePairHashTraits<***::HashTraits<***::RefPtr<WebCore::SecurityOrigin > >, ***::HashTraits<WebKit::StorageManager::StorageArea*> >, ***::HashTraits<***::RefPtr<WebCore::SecurityOrigin> > > > ***::HashTable<***::RefPtr<WebCore::SecurityOrigin>, ***::KeyValuePair<***::RefPtr<WebCore::SecurityOrigin>, WebKit::StorageManager::StorageArea*>, ***::KeyValuePairKeyExtractor<***::KeyValuePair<***::RefPtr<WebCore::SecurityOr igin>, WebKit::StorageManager::StorageArea*> >, WebCore::SecurityOriginHash, ***::KeyValuePairHashTraits<***::HashTraits<***::RefPtr<WebCore::SecurityOrigin > >, ***::HashTraits<WebKit::StorageManager::StorageArea*> >, ***::HashTraits<***::RefPtr<WebCore::SecurityOrigin> > >::add<***::HashMapTranslator<***::KeyValuePairHashTraits<***::HashTraits<***:: RefPtr<WebCore::SecurityOrigin> >, ***::HashTraits<WebKit::StorageManager::StorageArea*> >, WebCore::SecurityOriginHash>, ***::RefPtr<WebCore::SecurityOrigin>, WebKit::StorageManager::StorageArea*>(***::RefPtr<WebCore::SecurityOrigin> const&, WebKit::StorageManager::StorageArea* const&) + 0
1 com.apple.WebKit2 0x0000000113dc26b0 WebKit::StorageManager::LocalStorageNamespace::getOrCreateStorageArea(***::Pass RefPtr<WebCore::SecurityOrigin>) + 60
2 com.apple.WebKit2 0x0000000113dc1eaa WebKit::StorageManager::createLocalStorageMap(CoreIPC::Connection*, unsigned long long, unsigned long long, WebKit::SecurityOriginData const&) + 138
3 com.apple.WebKit2 0x0000000113dc1d38 void CoreIPC::handleMessage<Messages::StorageManager::CreateLocalStorageMap, WebKit::StorageManager, void (WebKit::StorageManager::*)(CoreIPC::Connection*, unsigned long long, unsigned long long, WebKit::SecurityOriginData const&)>(CoreIPC::Connection*, CoreIPC::MessageDecoder&, WebKit::StorageManager*, void (WebKit::StorageManager::*)(CoreIPC::Connection*, unsigned long long, unsigned long long, WebKit::SecurityOriginData const&)) + 100
4 com.apple.WebKit2 0x0000000113dc1cc9 WebKit::StorageManager::didReceiveMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 421
5 com.apple.WebKit2 0x0000000113d99252 CoreIPC::Connection::dispatchWorkQueueMessageReceiverMessage(CoreIPC::Connectio n::WorkQueueMessageReceiver*, CoreIPC::MessageDecoder*) + 228
6 com.apple.WebKit2 0x0000000113d6b884 ___ZN9WorkQueue8dispatchERKN3***8FunctionIFvvEEE_block_invoke + 20
7 libdispatch.dylib 0x000000010df7f1bb _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x000000010df7c28d _dispatch_client_callout + 8
9 libdispatch.dylib 0x000000010df7e673 _dispatch_queue_drain + 451
10 libdispatch.dylib 0x000000010df7f9c1 _dispatch_queue_invoke + 110
11 libdispatch.dylib 0x000000010df7df87 _dispatch_root_queue_drain + 75
12 libdispatch.dylib 0x000000010df7f177 _dispatch_worker_thread2 + 40
13 libsystem_pthread.dylib 0x000000010e261ef8 _pthread_wqthread + 314
14 libsystem_pthread.dylib 0x000000010e264fb9 start_wqthread + 13
Thread 8:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x000000010e1509aa __select + 10
1 com.apple.CoreFoundation 0x000000010c030ab3 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x000000010e260899 _pthread_body + 138
3 libsystem_pthread.dylib 0x000000010e26072a _pthread_start + 137
4 libsystem_pthread.dylib 0x000000010e264fc9 thread_start + 13
Thread 9:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x000000010e150a3a __semwait_signal + 10
1 libsystem_c.dylib 0x000000010e0a4dc0 nanosleep + 200
2 libsystem_c.dylib 0x000000010e0a4cb2 usleep + 54
3 com.apple.AppKit 0x000000010aefa17d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x000000010a5b676b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x000000010e260899 _pthread_body + 138
6 libsystem_pthread.dylib 0x000000010e26072a _pthread_start + 137
7 libsystem_pthread.dylib 0x000000010e264fc9 thread_start + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000118b17b00 rbx: 0x0000000000000000 rcx: 0x0000000000000010 rdx: 0xfffffffffffffff0
rdi: 0x0000000118b17b50 rsi: 0x0000000000000000 rbp: 0x000000011c6f5870 rsp: 0x000000011c6f5830
r8: 0x000000000000f009 r9: 0x0000000019999999 r10: 0x00000001139dcba8 r11: 0x0000000003c02d0d
r12: 0x0000000118adac00 r13: 0x0000000000000008 r14: 0x0000000000000008 r15: 0x000000011c6f5838
rip: 0x0000000114175db0 rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10a155000 - 0x10a158fff com.apple.appstore (1.3 - 201.6) <11C9C514-E809-365B-BA3E-A7C5DB2F53F1> /Applications/App Store.app/Contents/MacOS/App Store
0x10a165000 - 0x10a3eefff com.apple.CommerceKit (1.2.0 - 232.9) <F7FE41AC-AEFE-39B9-892B-0CD486C8E442> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x10a48b000 - 0x10a48bfff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10a491000 - 0x10a4f4fff com.apple.StoreUI (1.0 - 1) <7A166E88-9650-3D3C-B7C5-E668C6982951> /System/Library/PrivateFrameworks/StoreUI.framework/Versions/A/StoreUI
0x10a550000 - 0x10a84efff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10aa90000 - 0x10ac3df27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x10ac65000 - 0x10ac66ff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x10ac72000 - 0x10b7e8ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x10bf74000 - 0x10c159fff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x10c2cd000 - 0x10c2effff com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x10c30b000 - 0x10c395fff com.apple.SoftwareUpdate.framework (6 - 574.5) <52C7384D-68E4-369C-88D7-142A86147FA8> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x10c409000 - 0x10c424fff com.apple.DistributionKit (700 - 846) <E4562C9C-9367-3C8E-87C2-80C6C0C7B187> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
0x10c445000 - 0x10c4b1fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10c4e8000 - 0x10c4ecfff com.apple.ServerInformation (2.0 - 1) <85F3EFCA-246B-30A1-8757-ECC97533D38D> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x10c4f7000 - 0x10c58dff7 com.apple.PackageKit (3.0 - 332) <70BE1C7F-0609-32D3-9FA3-3C2CCF7FE999> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x10c604000 - 0x10c605ff9 +cl_kernels (???) <302A7DE6-A354-4605-B772-036B3C374887> cl_kernels
0x10c608000 - 0x10c66bffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10c6aa000 - 0x10c904ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10ca4c000 - 0x10ca4dffa +cl_kernels (???) <1A5E9F01-F2FF-46D6-8525-B6655C9E6B2F> cl_kernels
0x10ca50000 - 0x10cac3fff com.apple.securityfoundation (6.0 - 55122.1) <D5AA4461-7406-3054-875D-0EDA3A6030EA> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10cb03000 - 0x10cb31ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10cb63000 - 0x10cb63fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x10cb69000 - 0x10cc53fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10cc6c000 - 0x10cc7afff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x10cc8f000 - 0x10cca0ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x10ccaa000 - 0x10ccaffff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x10ccbf000 - 0x10ccc9ff7 com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10ccdb000 - 0x10d5faf43 com.apple.CoreGraphics (1.600.0 - 599.23.13) <3A1952C7-1D67-3DEC-A5AB-5399FF4F2A92> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x10d727000 - 0x10d728fe4 +cl_kernels (???) <B06BC6A5-19BF-4BE6-A3A8-EED2243FF528> cl_kernels
0x10d72d000 - 0x10d76fff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x10d78b000 - 0x10d78cff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10d791000 - 0x10d949ffb libicucore.A.dylib (511.32) <A7CE7DAD-D3AD-36A2-BE4F-25C5F21FADBB> /usr/lib/libicucore.A.dylib
0x10d9ef000 - 0x10dad6ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x10db0c000 - 0x10dca7ff8 com.apple.CFNetwork (673.3 - 673.3) <4375B7CB-34B6-3A26-99AC-2D2404AD9C9B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x10ddae000 - 0x10ddaffe6 +cl_kernels (???) <C67726DE-F996-4260-869D-E73D53FDC87A> cl_kernels
0x10ddb2000 - 0x10ddb3fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x10ddbb000 - 0x10ddd6ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x10dde3000 - 0x10de35fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x10de91000 - 0x10debaff7 libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
0x10deca000 - 0x10deceff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x10ded6000 - 0x10dee0fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
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0x111f6d000 - 0x111f79ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <256C265B-7FA6-326D-9F60-18DADF5F3A0E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x111f93000 - 0x111f9cffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x111faa000 - 0x111fe5fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x111ffd000 - 0x112022ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x112041000 - 0x112311ffc com.apple.CoreImage (9.2.8) <1509987F-5671-3AE3-91C7-18E952ED90C7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x112409000 - 0x11245cfff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x112488000 - 0x1124c7fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x1124dd000 - 0x1124e5ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1124f0000 - 0x1124fbfff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x112515000 - 0x112553ff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x112562000 - 0x112564fff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x112569000 - 0x11256cfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x112574000 - 0x1129a7ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
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0x112c2d000 - 0x112c39ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
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What does the message (unable to launch app at this time try again lat ....done. Retry
What does the message mean( unable to launch app at this time Done. Retry ) .
The only other thing I can think of since this problem has to do with downloading on 3G is that the signal strength isn't good enough. Try a reset on the device, hold the sleep/wake and home buttons together until you see the Apple logo and release. Once the phone restarts see if you can get it done. If not, you might want to check with iTunes support and see if they see anything wrong with your account.
Have you tried downloading on wifi? Does this work? Have you checked in iTunes for available downloads to try and get what you have cleared to start over? -
Unable to launch app in my second iphone
Hello,
i had a iphone 3, then i change for a iphone4, but since i use this one i'm unable to launch any app download from the app store?.
i use the same apple ID and computer.
I had try to delete app and then download again but same thing. I launch and it break down returning to the app screen.. any idea? thanks a lot. regardsHello dr.c.s.s.vinod,
Thank you for the details of the issue you are experiencing with the App Store on your iPhone. I found an article with steps I recommend for the issue you described. The article title refers to the iTunes Store, but the steps are relevant for the App Store as well.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Unable to open App Store and iTunes in iOS 8 ???
Upon restoring from IOS 7.1 to 8. ### I have to been unable to open the App Store nor ITunes. Plus the speed of the mini iPad has deceased considerable accessing sites but the download speeds are 40 for downloading and 10 plus for uploading when running speed test app. How many others have had or still have that problem and any solutions or adjustments to settings??
Try this:
1. Go to Settings>General>Date and Time>Set Automatically>Off
2. Set the date ahead by a few months
3. You should then be able to connect to the store -
When I try to access the App Store on Snow Leopard I get a message:
"Cannot conect to the App Store".
From what I know, Ishould donwload a link or app like stuff through 'Software Update' inSystem Preferences' but when I try the answer I get is I'm up to date.
I think I need some help.
MacBook Pro 13" Snow Leopard 10.6.8Hi Carolyn, thanks for responding. I tried to download the combo you mentioned several times but the DMG file didn't mount or was recognzed by my MacBook.
Don't know why but it is happening.
Below is the Disk Utility log:
2011-09-08 00:56:27 -0300: Attach Image “MacOSXUpdCombo10.6.8.dmg”
2011-09-08 00:56:27 -0300: Initializing…
2011-09-08 00:56:27 -0300: Attaching…
2011-09-08 00:56:27 -0300: Finishing…
2011-09-08 00:56:28 -0300: Unable to attach “MacOSXUpdCombo10.6.8.dmg.” (not recognized) -
Iam unable to open the app store..Please help me..
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Error message, unable to download App Store purchase
Made some purchases on the App Store, all downloaded successfully, but I'm unable to download SnapHeal from MacPhun; I got the message, "There was an error in the iTunes Store. Please try again later."
I tried downloading several times, went to Community Support, closest thread was headed, iTunes Store: "An unknown error occurred (-9808)" My error message did not include a reference number, but I followed instructions about setting the correct date & time and adjusting certificate settings, then restarting. I also repaired disc permissions, zapped the PRAM and restarted my iMac.
I'm still unable to download the purchase.Thanks Eric, I'll work on the troubleshooting and contact link right now, below your message three other links look very promising:
Error Message 403
Error message when buying new apps
Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later" -
I downloaded the iCloud app to my PC (Windows Vista with Service Pack 2). But when I try to launch the app from the start menu, I'm getting an error message that says "Unable to launch due to side-by-side configuration". What do I need to do?
Sounds like a Windows issue. Google the error message. There are several discussions on the Microsoft forums listed that may help.
-
I recently purchased the Lion and Mountain Lion software to upgrade my MacBook Pro enough to be able to install Maverick (I realized now I only need Lion but oh well). I'm currently running on OS X 10.6.3. I have codes to install Lion using the App Store, however don't have the App Store installed. I cannot install it, as it says I must be running a version of OS X 10.6.6 or higher in order to install the App Store......Am I just completely screwed here??? Does anyone know another way to install this software without the App Store?! Thank you!!!!
1. You don’t need Lion either.
2. Run the Software Update pane of System Preferences or install the 10.6.8 combo updater manually.
(115148) -
Why can't I launch app store? (osx 10.9)
I tried sevral times and the app store icon is bouncing for a second and stops, not opening the main screen
help ,anybody?Install Maveriscks over itself again.
-
Since upgrading my Mac OS 10.9 and Mavericks, I am unable to open App Store and other problems.
My computer has gone haywire since upgrading to Mac OS 10.9 and adding Mavericks. Mail was a big problem with my not being able to read messages, but now there has been a mail upgrade to solve that. However, still cannot open App Store from my Dock and cannot open Software Update from the apple menu. Lots of other screwy things going on and Apple seems of no help to try and resolve these issues. Anyone with similiar problems or issues?
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
I think the app store application has been deleted from my phone . I can access I tunes store but I wish to purchase games. The icon from my home page has been removed by mistake
Check: Settings - General - Restrictions - Installing Apps = ???
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