Unable to launch Topology Services in LMS 4.1

When I try to Launch Topology Services from windows 7 client I am getting the following error message:
Cannot connect to ANIServer: ANIServer7.0-CCADLMS001
Attached is the screenshot for reference. Also attaching the SC QUERY and SYSTEMINFO files.
I have done the following steps so far:
Open the orb.properties file.
Windows: NMSROOT\lib\classpath
where NMSROOT is the directory where you have installed Cisco Prime LMS.
Set the property as follows:
jacorb.dns.enable=off
Go to Admin > Trust Management > Local Server > Certificate Setup.
The Certificate Setup page appears.
Enter the IP Address of the Cisco Prime LMS Server in the Hostname textbox.
Populate the other columns as explained in the Online help for Administration of Cisco Prime LAN Management Solution 4.1.
Click Apply to generate the self-signed certificate.
Restart the daemons by net stop crmdmgtd and net start crmdmgtd
checked the firewall settings and in the client and server. Tried disabling firewall also. No go.
Please help.
Regards,
Ramakrishnan Natarajan

I confirm that Martin. Good spotting!. I just noticed it in a server I installed yesterday. These 2 lines were added to the hosts file.
127.0.0.1       localhost
127.0.0.1   LMS4
A bit silly for both, since these entries were allready in the hosts file, done by the windows install I think
127.0.0.1       localhost
::1             localhost
Cheers,
Michel

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Hello,
I've got (again) an issiue with CiscoWorks LMS 3.1.
I can't launch the Topology Services.
The App tries to launch and doesn't complete the launching process.
Please see the attached screenshot.
I'm running Java 1.6.0_05 (the special cisco works delivered version)
I use the FireFox, but the problem occured with Opera as well.
ANIServer and ANIDbEngine are running. After the problem occured, ANIServer has the ProcessState "Running with busy flag set".
A Restart of the service fixed this state.
Any idea what would solve that issue?
Thanks in Advance

Hi Joe,
thanks again for your response.
I really hoped that i overviewed some system specs that doesn't fit with cisco works...unfortunely that wasn't the fact.
What is really anoying is that we had already LMS 2.6 running. Topology Services was functionating properly (with the same client specs...well an older java version tough)
I read the LMS 3.1 Quick Start Guide again and double checked my system specs:
Client Operating System:          Windows Vista - SP1
Client RAM:                             3GB
Virtual Memory:                       6144 MB
Default Location:                      English (United States)
C:\Windows\System32>java -version
java version "1.6.0_05"
Java(TM) SE Runtime Environment (build 1.6.0_05-b13)
Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode)
Some tests with different browsers:
Firefox 3.5               ->               X
Opera 10.51             ->               X
IE 7 (7.0.6001.18000)->               X (At least this one is officialy supported)
Checking the reachability of some ports:
(from client to server)
43242/tcp     ->     reachable (ANIServer, Campus)
42342/tcp     ->     reachable (OSAGENT, CiscoWorks Common Service)
I checked the server's chort hostname. It is perfectly resolveable on the client. (also backwards)
Am I missing something important here?
Thanks in advance

Can not use Topology services in LMS 3.1

Hi all,
I'm using LMS 3.1 with Campus manager 5.1 and install on solaris platform. When i click on topology services in campus manager, i have received a message as below
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Tks,
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException
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     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:393)
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     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:100)
root cause
java.lang.NullPointerException
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>
Volker Kolberg wrote:
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Hi,
I'd like to ask for you help. I've installed LMS 3.2 on a server with 2 NICs and we're having a problem executing Topology Service from a remote host.
When I try to launch Topology-Services I get the following error:
Campus Manager Error: "Cannot connect to ANIServer: ANIServer6.0-<hostname>"
Probable cause: "Unknown hostname..."
Recommended Action: "Check wether the ANIServer6.0-<hoostname> process is up and running"
I can see in the java trace that the host communicates correctly with the primary NIC and I don't know for what reason, it uses the second NIC IP of the LMS server when it has to connnect to the OSAGENT service (port 42342 ).
basic: JNLP2ClassLoader.findClass: com.sun.corba.se.impl.presentation.rmi.bcel.StubFactoryFactoryBCELImpl: try again ..
basic: JNLP2ClassLoader.findClass: com.sun.corba.se.impl.presentation.rmi.bcel.StubFactoryFactoryBCELImpl: try again ..
basic: JNLP2ClassLoader.findClass: com.cisco.nm.ani.share.idl.AniClientModule.AniClientHelper: try again ..
basic: JNLP2ClassLoader.findClass: com.cisco.nm.ani.share.idl.AniClientModule.AniClient: try again ..
basic: JNLP2ClassLoader.findClass: com.cisco.nm.ani.share.idl.AniClientModule._AniClientStub: try again ..
network: Cache entry found [url: https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref, version: null] prevalidated=false/0
network: Connecting https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref with proxy=DIRECT
network: ResponseCode for https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref : 304
network: Encoding for https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref : null
network: Disconnect connection to https://<IP_NIC_primary>:443/CSCOcm/classpath/NS_Ref
network: Connecting socket://<IP_NIC_secondary>:42342 with proxy=SOCKS @ <proxy>:8080
For security reasons, the host is strictely not allowed to communicate with the secondary NIC (it is not routable).
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- How can I force the java client to use the primary NIC when it concerns the OSAGENT service ?
- Is Topology Services supported with multi homed configuration ?
Thanks in advance for your answers.
Regards.

Kindly check if the hostname of the server is resolveable properly with the correct IP address on the client machine and port 42342 is not blocked between server and client in any way.
Its must that client must resolve the hostname of the LMS server with the correct IP Address. If DNS is not configured on the client machine, then you need to do manual entry in the host file of the client machine. I hope you are able to launch the topology from the LMS server.
Also check this :-
To run Topology on a multi-homed machine, there are two requirements.
•All IP addresses must be configured in DNS.
•Owing to restrictions with CORBA, only one IP address can be used by the client or browser to access the server. You must select one IP address as the external address, with which the client will login to the CiscoWorks server.
To select an IP address, modify the gatekeeper file located in NMSROOT\lib\vbroker\gatekeeper.cfg
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Replace every instance of external-IP-address with the external IP address you choose, and remove the "#" character, from the following:
•#vbroker.gatekeeper.backcompat.callback.host=external-IP-address
•#vbroker.se.exterior.host=external-IP-address
•#vbroker.se.iiop_tp.host=external-IP-address
•#vbroker.se.interior.host=external-IP-address
After modifying the gatekeeper file, restart the Daemon Manager. To do this, first stop the Daemon Manager by entering:
net stop crmdmgtd
Now, start the Daemon Manager by entering:
net start crmdmgtd
Hope it helps
Thanks
Gaganjeet

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What is the jre version you are using to launch topology services? What workstation are you using? Do you get the same behavior from the server? Post a screenshot of the error.

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Is there an issue with IE7 and opening up Topology Services? Or can someone guide me in fixing this error message?
I'm using LMS 3.1 and had uninstalled all of my Java versions and installed jre-6u5-windows-i586-p_withjacorb.exe on my client. However, when I clicked the Topology Services link I would get the Java splash window for a bit and then nothing happened (the next two applet windows wouldn't load).
When I tried to launch Topology Services from another box using IE6, everything worked fine. I tried the same steps above on another box with IE 7 and that worked fine too.
So I tried a few installs and uninstalls of different Java versions and found that if the version was other than 6_5, I'd get the Java splash screen with the first applet window telling me I had the wrong version. When I'd uninstall all Java versions again, reboot, then install the correct Java version, I wouldn't get anything past the first Java splash screen. After a few attempts at this, I now receive the following error when I click on Topology Services, "Bad installation. No JRE found in configuration file."
How can I get to this configuration file on my client to let it know that I do indeed have the right version of Java on my box?
--Jeff

Campus 5.1 works just fine with IE 7.0 and JRE 1.6.0_5. It sounds like this particular client may be in bad shape. Typically, I recommend one uninstall all versions of Java from a client, reboot, then install the one version that comes with LMS. I also recommend that for IE, one adds the LMS server as a Trusted Site in IE. You might also try disabling anti-virus software temporarily to see if that helps.
For Campus 5.1, you will also need to open TCP ports 42342 and 43242 from client to server.
It may be that this client is in such bad shape that it will need to be rebuilt to get Java working correctly.

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hello
we are upgrading from CW LMS 2.6 to 3.2
we found that in this version we are not able to telnet to devices from topology services
in this link
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.3/release/notes/cs33rel.html#wp54971
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i think this is our case.
they give only the solution for Windows XP client systems with Internet Explorer 7 browser. the solution works but
is there any other solution if i am using Windows server 2003 with IE 8 (i am telnetting from the server itself).
actually i permit telnet to devices only from ciscoworks machine (acl).
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How to configure the refresh rate for the Layer 2 View under Topology Services,submenu of Campus Manager, in LMS 2.1
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Thanks

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Hi, I'm using LMS 3.2 and I can open the topology services from LMS server itself.
This LMS didn't use a DNS resolution
I can telnet from my laptop to port 42342 and 43242 using the LMS IP Address and Hostname, But unfortunately I still cannot open Topology Services from my laptop.
I already disable AV at my laptop and Ciscowork Server.
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2) from the client try to telnet to the ports 42342 and 43242 using the hostname from step 1); like this in a DOS box on the client:
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3) check the entry of PX_HOST in the file
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I've just installed a LMS 4.0 and try to open the Topology Services Section to view the network, but when I click at Topology Services does not launch. I attached a picture with the message:
Steps that I've already tried (some of then base ond this forum)
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- Use Internet Explorer 7.0
- Use Firefox 3.6
- Restart the browser many times
- Restart the Server many times
I hope that somebody alredy seen this messagem and give a suggestion.
Thanks in Advance

I would like to thanks for all of you that reply my message and try to help it, but I found the solution and explanation for my problem on this forum. The problem is related with the user that is trying to open the Topology Services, when you click on it, JAVA starts a routine where is necessary to record 3 files (.jar) at an specific directory into Java folder, and by default, the windows user for any PC has USERS privileges, so it's not possible to record any data into Java folder, so to solve the problem, is necessary to :
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I want to know what is the right way to change the telnet program on the campus mgr map (topology services map), when right-clicking a device icon and selecting telnet.
I would like to use a tool of mine, and not to launch a telnet command from the IE browser.
I changed the default telnet of Windows in the registry, but the program is still launched as a telnet URL in the browser and this is not what I would like to do.
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With LMS 4.0.1 I use Java 1.6.
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Marc.

In LMS , I can not lunch Application [Topology Service ]

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Unable to launch Topology Services in LMS 4.1

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