Unable to license my trial subscription (Creative Cloud Lightroom 5.4 and Photoshop) Mac OSX mavericks
I am unable to license my trial subscription to CC because when prompted to enter a serial number, neither my Photoshop CS5 nor Lightroom 4 serial numbers are accepted.
I have checked my member login and account info and they are correct. What do I need to do to activate and license my C subscription.
System: Mac OSX Mavericks, MacPro tower 3.1
Paulreif if you are being prompted to enter a serial number it is typically due to your computer being unable to contact our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to restore this connection.
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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
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The program is identical, but licensing is completely different. And you cannot license the creative cloud installation with a serial number. The link I have given you it is for the trial version. When you start the program and the trial screen appears choose the option that indicates that you have a serial number. That will guide you through the process of entering your serial number. -
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The Web developer we had subsequently left the company, and I removed and re-assigned the products to our new Web developer in the Adobe Creative Cloud admin console and sent the 'welcome' emails to him.
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What have I done wrong?
All help welcomed!
Regards,
Martin.Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
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Hi Jeff,
Thanks for your feedback, I managed to workout the problem.
I went to info on my 'Adobe' folder within the 'Applications' folder on my
harddrive and found that my 'Sharing and permissions' on the 'admin'
option was read only.
I unlocked the Adobe folder and changed my admin privileges to read and
write.
Laura Sassin
Senior Creative Artworker
Marketing Services
<Removed by Moderator> -
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