Unable to load Full Feature Software for Officejet 7410

I have downloaded the current Drivers and Full Feature Software for my 7410. The installation states that it completed successfully. I do not have any new software loaded on my system. I do not have the software access to any of the features that are on the 7410. I can print, but the automatic two sided printing does not work. I donot have the Photosmart application avalibale also. My OS is currently Win 7 Professional. Is there something I am missing to get the Full Functionality of my7410 back in service? In the near future, I will have Wondows 10 installed. Will there be an update available with new drivers and Working Software?

Hi Teak37,
I understand that you are having an issue getting the full feature software for your printer installed from the CD. I will try my best to help you get the printer installed. Here is a download for the HP Photosmart and Officejet Full Feature Software and Drivers. Download this file and save it to your desktop. Then follow the instructions in this document for Installing the Printer Software in Windows 7 for a Wired (Ethernet) Network Connection to install the software and drivers.
I hope this information helps, let me know if you need further assistance.
Thank you,
I worked on behalf of HP.

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The download speed is dependent on many things, but is often a factor of your Internet provider's service. If you are on basic DSL, then over an hour is not out of line. If you are on cable, something is wrong.
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Hallo !
I recently installed a new 2T harddrive and performed a clean install of Windows 7 Home Premium 64-bit on my e-Machine Model ET-1331-g-05w. The clean install of Windows 7, installation of the e-Machine drivers, und 325+ Microsoft Updates was successful. The System is running fine and protected by Kaspersky 2015 Internet Security. Please note this WAS NOT an OS upgrade from Vista to Win7 - just a clean-install of the original Win7 64-bit OS.
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Released: 2014-09-03
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My printer wasn't connected via USB - the install ran for about 30 and when I asked to connect the USB cable the splash screen told me it was finishing the install but then it failed with a message unable to located J4580 Drivers. The install that place the Solution Center, HP Document Manager, and HP Photosmart ICON's on my Desktop - when I opened the Solution Center - it said that it couldn't communicate to the printer. The printer and USB cable work fine on my Vista Desktop, my Vista Business Notbook. and my IBM X40 running WP SP3.
I've also tried running:
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3) HP Officejet Software and Driver Removal Utility - OJJ4500_Scrubber_13.exe
but the 2nd attempt to re-install failed too.
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My System Info is:
System Information report written at: 02/25/15 19:26:49
System Name: DESKTOP-1
[System Summary]
OS Name: Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
System Name: DESKTOP-1
System Manufacturer: eMachines
System Model: ET1331G
System Type: x64-based PC
Processor: AMD Athlon(tm) II X2 250u Processor, 1600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date: AMI P01-A2, 12/10/2009
SMBIOS Version: 2.6
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
Locale: United States
Hardware Abstraction Layer: Version = "6.1.7601.17514"
User Name: DESKTOP-1\Lisa
Time Zone: Eastern Standard Time
Installed Physical Memory (RAM): 4.00 GB
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tj

Hello @Tom_Ma,
Welcome to the HP Support Forums!
I would like to assist you today with installing your HP Officejet J4580 All-in-One Printer on your Windows 7 computer. Thank you for including all of the troubleshooting steps you have already attempted and your Operating System details in your post. At this point I am going to run you through some additional troubleshooting steps to get this Officejet successfully installed with the Full Feature driver. Please follow the steps below.
Step 1: Uninstall Drivers:
It is important that we have a nice clean slate to work with for troubleshooting. Therefore, I am going to have you uninstall the existing software on your computer.
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select Uninstall
Follow the onscreen instructions to complete the uninstall of your printer. Once the uninstall is complete, please proceed to the next step.
Step 2: Clear Temp Files:
Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: Unlock System Administrator Account:
There is the potential that there is something within your User Account that may be blocking the drivers from installing properly. Therefore, I am going to have you unlock the hidden System Administrator Account and install your device under there. Then, when you log back into your normal User Account the printer and all Full Feature software should be installed and functional for you. If all goes well, we we 'hide' the System Administrator Account once troubleshooting is complete.
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter
Next, close CMD and restart your computer
When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked
Under the Administrator account download and install the drivers: HP Officejet Full Feature Software and Driver
Please follow the onscreen instructions to complete the installation of your printer
Once the installation is complete, please test printing and scanning to confirm that everything is now working properly.
If everything installs fine, log out of this account and back into your normal User Account. All the Software and Drivers for your product should show installed now on your account.
Under your User Account please test printing and scanning again to confirm that everything is still working.
If everything works fine, you will want to Hide the Administrator account.
Step 4: Hide System Administrator Account:
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:no and hit enter
Next, close CMD and restart your computer
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Hi,
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I would like to be able to install my HP Officejet 6500 on my laptop. Any suggestions on how to resolve this problem?

Hi,
I have a new Windows 8 (64-bit) laptop and I want to install my HP Officejet 6500 model: E709/Series: E709a printer. I downloaded several times on 3 different computers the “Full Feature Software & Driver” file and each time when trying to run the file OJ_AIO_6500_E709_Full_Win_WW_140_408.exe (Version 14.8.0), I get the error message “ File is corrupt”. I’ve tried several times running this file and get the same error message. The file downloads successfully each time but everytime I try to run the file I get the error that the “File is Corrupt”.
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Hello,
I am trying to use my Son-in-Law's HP OfficeJet 4500 CB867A (G510G). I am able to SUCCESSFULLY:
Communicate using a browser with the printer (e.g. http:\\192.168.10.139)
Print from my Samsung Galaxy S3 32GB phone using the HP Android software. If finds the printer just find and prints just fine.
Thus the printer looks to be connected successfully to the network. (Wouldn't you agree?)
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I can't get the setup Wizard to try to find the printer through anything but USB.
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Thank you?

Hello,
Thank you for the very quick reply. I will try the download link you gave me.
As for the documentation, I looked again and what I'm seeing says Windows 7 and does say for "USB only." I page and what I'm reading are:
URL: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-4500-All-in-One-Printer-Series---G510/3...
The text I'm reading says:
Details
The Full Feature Software and driver solution is the complete software solution intended for users who want more than just a basic drivers.
IMPORTANT NOTES
For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition
Only printer drivers and the Toolbox are available
Is supported for USB only
Hardware Setup Wizard is not available
After downloading and installing this software, I got two icons on the desktop. They both (in their own ways) insisted on using USB to connect to the printer. One was a HP Solution Center and the other a HP Printer Setup icon/program.
Again I'll look at your download. Hopefully, it will be what a wired printer needs to print and scan! :-)

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Hi smi5ths,
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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How to download the FULL FEATURE software and drivers

Here are a few steps that will guide you to download the correct full feature and drivers from the website.
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http://www8.hp.com/us/en/support-drivers.html
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**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
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**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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Unable to load Full Feature Software for Officejet 7410

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