Unable to load iphone 4s videos to widows xp

Unable to load iphone 4s videos to widows xp can someone help please
Apple wants to charge me and microsoft said to contact apple ugh!
Basically when I plug my phone in its only recognized as a camera, not a portable device. I'm only able to upload pictures not videos. I did not have this problem w/ previous models...can anyone help please thanks

http://support.apple.com/kb/HT4083
your XP should see it as a camera then you open it up find your videos and copy it over to your computer.
Are your videos in your camera roll?

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