Unable to load Nokia Software Updater

Due to problems with my PC, I have had to re-load PC Suite and Software Updater. PC Suit loaded fine but the Software Updater gives this message:
"The version of Nokia Software Updater already installed on this PC is newer than the one you are trying to install. The installation will not continue".
I have downloaded the latest version, and there is no other one loaded as I un-installed all the Nokia software. This is obviously a Registry issue, can someone help in resolving it?
Thanks

I think you can download and install NSU separately. I'd probably uninstall the lot (PC Suite, Cable driver and NSU), then download and install the latest versions of PC Suite and NSU.

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N82: Nokia Software Update doesn't find the phone

Hello, I am trying to update the firmware of my Nokia N82, but I get an error message from Nokia Software Updater saying that it doesn't find the phone. I find that strange as Nokia PC Suite indeed finds the phone. The icon on the taskbar says that "AndersMobil is connected".
I've noticed that if I let Nokia PC Suite run at the same time as Nokia Software Updater, this icon shows that the phone is being connected and disconnected several times while Nokia Software Updater tries to find the phone, something that might indicate that the two programs cannot be run at the same time? I tried to run Nokia Software Update alone, but still the program doesn't find the phone.
In Windows Hardware Manager (or Units manager, not sure of the english translation) of Windows XP, "Nokia GSM Phone USB Modem" gives the following error message: "The unit is not working as it should as Windows cannot load the necessary drivers for this unit (Code 31)." Under "Portable Devices" in Hardware Manager/(or Units manager?) the error message "This unit cannot start. (Code 10)" appears for the unit "AndersMobil".
I followed the guidelines on the internet reinstalling Nokia PC Suite and Nokia Software Updater, removing and reinstalling the drivers, but Nokia Software Update still doesn't find the phone, and the same error messages appears in Hardware/Units manager every time.
What do I do?
Regards,
Anders
By the way, I sent an e-mail to Nokia support about this but they still haven't answered although it's been a long time since.
Moderator note: translation removed.
Message Edited by sphere_s on 18-Feb-2008 06:53 AM

See also my post "N82: Remove memory card and click OK" at /discussions/board/message?board.id=smartphones&message.id=79797#M79797
I don't know if that problem might be interconnected with the other in some way or not.
Kind regards,
Anders

Freezing Nokia Software Updater

i have got a problem with the nokia software updater. anytime i launch it to update my n70 to the latest software it just freezes. i havent been able to load the latest firmware on my n70. any help will be greatly apprieciated.

Hi,
i seem to have the same problem updating my nokia 6288. First i tried running the software on my xp machine but it said that there was insufficient memory to run the package (which is rubbish cause the machine has plenty of power).
Next, i tried the updater on my vista machine. It opens and runs (version 1.4.0 en) but then freezes. If i close and then open the updater a few more times then it manages to get to the next screen. But then it freezes on the "identifying connected phone screen" this is really annoying. The phone is connected correctly and is recognized by both the operating system in windows explorer and by the nokia pc suite so I can only assume that it is a bug with the nokia software updater.
Any help would be useful.
Thanks.

N95 : Nokia Software Updater can't find phone

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.
I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:
'Unable to find phone
'1 Please check your phone is switched on and connected to your PC and try locating the phone again
'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.
'If the problem persists it means Nokia Software Updater does not support your phone model.'
To answer 1 - the phone is on, connected and I've tried several times.
To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.
The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.
I've uninstalled NSU, restarted the machine and reinstalled - nothing.
Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.
Thanks in advance.
Mike.

Hi,
Thanks for the quick reply, but no luck so far.
My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.
I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.
Nothing. PC Suite never finds the phone, NSU gives the same useless error message.
Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:
Nokia N95 USB Phone Parent
However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:
Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95
Device status
This device cannot start
I'm not sure if this is the cause of the problem.
I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.
Is it time to call an exorcist?
Mike.

Nokia Software Updater not working on Nokia 6120 c...

My phone is the:
Nokia 6120 classic (RM-243) on the 3 network
Software Version 3.70.
I was using the Nokia software updater to update my Nokia 6120c.
It found my phone and a new software version 3.83 was available.
I then proceeded to follow the instructions on screen which led to the latest software download to the PC.
Once the download to the PC was complete another screen showed the download to the phone.
The progress bar was stuck on the same 15 seconds and no progress was made.
Another screen was then displayed showing 'phone recovery', with 4 steps available:
1.remove battery and charger from phone
2.insert the battery and insert the charger
3.click 'retry' to continue
4.press the phone's power button
After following the steps the same software update screen is displayed showing the progress stuck on 15 seconds. Once that fails the same 'phone recover' screen appears.
I closed the updater application and checked the software version using *#0000# and it still shows the same software version 3.70. No software update occured.

leas give me URL to download old Softwere v3.83 for nokia 6120c because i install v6.01 but i dont really like it thak you
hello there,
its is not possible to roll back the firmware. the only way you can update your frimware is to use NSU, for some newer phones FOTA and nokia care points. in very rare instances nokia care points will roll back the firmware but it is at thier discretion and you have to have a really good reason for asking them to do so.
usually alwyas check for the latest nsu, all the drivers and latest version of the pc suite prior to any firmware updates. if your phones are branded to a network, it is up to the network to approve firmware updates prior to release. this might be a reason why some of you are unable to download the latest firmawre for your phones. you can contact your provider and ask them if the latest firmware had been approved by them for release.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

I can not update my N95 using Nokia Software Updat...

I can not update my N95 using Nokia Software Updater.
The error message "unable to update the software" will appear.
I have version 12.0.013.
Come with ideas, I have contacted Nokia's support and they want me to send the phone to them but it may be the final solution.

This page might answer your question:
http://linux.sgms-centre.com/nokiafaq/branded-phones/
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

N95 Nokia Software Updater can't find phone, but P...

Hi,
The Lastest version of Nokia Software Updater can't find my phone(connected via USB). But Nokia PC Suite connects to my phone. Very weird.
I'm running windows vista business, Dell Laptop.
I have checked(using product code:0548763), and my N95 Firmware can be upgraded to v12.#, currently firmware is v11.#
I have disabled my windows firewall, and unistalled my McAffee anti-virus.
I think the issue might be with vista, because i successfully upgraded my phone on windows XP from v10.# to v11.#
But then PC Suite shouldn't work, on vista? I tried adding NSU to data execution protection exclusion list.
Can anyone help?
Thanks
Dasdk

i dont think the problem is with PC OS ..
i have xp and i cant upgrade my N 95 ..
it sometime shows Phone not recognized and sometime it sshows unable to retreive phone info....
this update thing sucks man !!

Nokia Software Updater doesnt detect my N97 Device

When I plug my phone into my PC via PC Suite mode, the PC Suite software immediately sees the phone and fires right up. I can backup data, send texts through the PC, etc. without an issue.
However, when I try and run Nokia Software Updater to load the newest software, the Software Updater can't find the N97 device. I updated to the newest version of Updater (straight off the Nokia website) and it doesn't make any difference; it just doesn't see the phone (and I've tried in every different USB connection mode).
Please Help, I'd love to update the software, I've been told it improves a lot of things on the phone. Also I've read that it could be that I'm simply not allowed to update this software just yet? It might need to be approved by my provider first etc, is this true?

Try Ovi Suite.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Does the Nokia software updater version 1.4.64 sup...

Does the Nokia software updater version 1.4.64 support N85?
When I tried to update and the massage always appear "Unable to retrieve phone information" Does anyone having the same problem?
Solved!
Go to Solution.

Got the same problem: Unable to retrieve phone information.
I reinstalled Nsu -> did not help. Same error.
I am using the general Profile and restarted the phone several times (plus removing battery) etc etc.
My product code is 0572856.
My custom version is 10.045.203.2 (29.09.08)
According to my phone provider there is a newer software available. I got the problem that the caller-id is not always shown when the contact is saved in the phone: When i save my second number in my n85 contacts with the international dial code, i can see the contacts name when receiving SMS only, but not if i get called from that number. When i remove the international dial code i can see the contact's name when i get called but not when i receive a SMS. I have only one contact saved in my phone (no duplicates!). Tried to move it to sim memory, to either use one memory or both memories. Nothing helps. Whether the number is from the same phone provider or not does not make any difference. I cant save both formats in one contact either.
According to my phone provider this is a known bug and can be removed by downloading the latest firmware for N85.
But i cant download anything, dont even know if there is really a newer software to download for my above mentioned version.
i tried to download nsu-versions in other languages, but that did not help too.
any help/suggestions?

Nokia Software Updater for N70 crashing

Hi
Am having trouble using Nokia Software Updater with my N70. I would be really grateful if anyone can help.
The Software Updater launches ok (although sometimes takes an age to get to stage of blue progress bar appearing), the welcome page appears, I click 'Start', 'Getting Started' page appears, I click 'Next' and then programme crashes with following error message from Windows:
'nsu_ui_client.exe has encountered a problem and needs to close. We are sorry for the inconvenience'
For info I am running :
Dell Inspiron 6000 laptop with Windows XP SP2, PC Suite 6.81.13.0 (PC Suite is off)
Connecting to N70 via cable, Connectivity Cable Drivers Version 6.81.1.2
N70 on Vodafone UK firmware V 5.0609.2.0.1 01-03-06 RM-84.
Nokia Software Updater 1.0.86en (tried reinstallation once)
MacAfee firewall is off (same result when on, no error message from firewall), Windows firewall is off.
All help appreciated
All Best
Prasannavira

Hi
Follow up to previous message.
New behaviour today, Updater this time hangs and just sits there on 'Setting up the Update, Loading a List of Supported Phone Models ...'. Seems to do this whether my phone is connected or not.
Am wondering if there is a connection between this issue and the one reported in my other post : http://discussions.europe.nokia.com/discussions/board/message?board.id=pcsuite&message.id=6699
(this has now been resolved as you will see if your follow the thread)
Any ideas out there?
All Best
Prasannavira

Nokia Software Updater Doesn't Start

I need help I'm using windows 7 and today I saw that Nokia Software Updater has been updated to work on windows 7, so I downloaded, installed everything appeared to be perfect but when I double-clicked to open it or right click and pressed run as admin it started the loading but nothing more the loading keeps on and on and doesn't open the program itself! Please help me...BTW I right clicked it and pressed run troubleshoot and one of the error's found was incompatibility..I don't understand.

/t5/Software-Updates/Cannot-use-the-latest-version-of-Nokia-Software-Updater-or-Ovi/td-p/682135
Check that thread
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Nokia Software Updater

Just wondering if anyone knew why I cannot get Nokia Software Updater to work?
I loaded it on my pc to get an update for my n95 a while back and now I have received a text message telling me there are new updates for my phone.
So I started Updater to download these new updates only for it to tell me that it needed updating itself!
So it downloaded this new update and now it will not work. All it does is tell me critical software componants are missing and to reload the software, which I do to no avail.
Any help will gratefully received
Thanks
Matt
Message Edited by n95matt on 20-Jan-2009 08:12 PM

Hi,
check this site http://europe.nokia.com/A4577224.
BTW what a SW version do you have now. *#0000#
It is possible too, if you have a branded simlocked phone, that your network operator may not have yet approved the latest Nokia FW available. In this case call your operator service and ask, when they'll launch last software.
Message Edited by hieronim69 on 20-Jan-2009 09:41 PM
N95 & N96 User

Nokia software updater problem

I just have installed Nokia Software Updater for N80 Internet Edition.
I followed the instructions, The firmware version of my N80 were going to change from 4.0632.0.38 to 5.0719.0.2.
Almost at the end of the process, I had to take out the battery, then disconnect the usb cable, after that put the battery, turn on the phone and connect the usb cable.....
But, at this time.... the phone didn´t start up....
I am really worry because even though I tried to charge the battery, the phone doesn´t turn on any led.... I´s now a dead phone....
Please help me with some advices.....

Hi kinzo
Unfortunately things are not looking good. Firstly try leaving battery out for 5 minutes and then replace.
Secondly you might like to look at post from nando61 just input "N93 update fix" into "Search Discussions" at top right of screen. Although different S60 phone to yours, it seems to be a question of whether NSU can be "tricked" into reading phone so that software can be re-loaded.
It appears to have worked on an N70, N73 and N93 so far apart from loss of data unfortunately!
It may however be a small price to pay if you have a "bricked" "N" Series and a visit to a Nokia Service Centre neither practical or feasible.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Software Updater Instalation Problems

today i downloaded the Nokia Software Updater onto my laptop. After installation i clicked to open the programme and the following error message appeared:
Microsoft Visual C++ Debug Library
Debug Assertion Failed!
Program: C:\Program Files\Nokia\Nokia Software Updater\nsu_ui_client.exe
File: c:\program files\microsoft visual studio 8\vc\include\list
Line: 776
Expression: list erase iterator outside range
For information on how your program can cause an assertion
failure, see the Visual C++ documentation on asserts.
(Press Retry to debug the application)
Abort Retry Ignore
I have tried the 3 options that it lists, abort, retry and ignore but none of them will fix the problem.
Does anyone have any idea how to fix this. For info my phone is the N70.
Many thanks in advance

30-Nov-200701:04 AM
tin_tin wrote:
Still not resolved this problem yet, can anyone help? I'm using internet explorer but keep getting the debug message when i try and load the software updater.
Consider yourself lucky(?) you got a specific errormessage you can use when contacting NOKIA-"care", they should be able to help you with such a specific description of the error.
(Then again we are talking about NOKIA-"care" here, so you might get NO help at all...)

Error 1904 while installing "nokia software update...

Hi, i've just downloaded the new nokia software updater v.1.4.70en but while im trying to install it shows me an error saying :
" Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\cmn_usbdcm.dll failed to register. HRESULT -2147220473. Contact your support personnel" and another " Error 1904.Module C:\Program Files\Common Files\Nokia\Tss\Communication API\dtl.dll failed to register. HRESULT -2147220473. Contact your support personnel.".
I put ok and it continues the installation and then it finish.
But the problem is that if i go to the nokia software updater it does not find my phone! Im working on my windows xp sp2 laptop. I also tried on my windows vista laptop and it gave me the same errors! I have no firewalls or antiviruses to block anything! if somebody can help me i would be very gratfull!
I have an nokia E90 V.07.24.0.3 and i want to update it to the last firmware!
Thank you, Olivier!

I have just encountered the same/similar problem and spent an age trying to find a solution both here and through Google with no success. The good news is that after a bit of trial & error I have managed to resolve the issue with a very simple workaround
When installing NSU, continue through the installation until presented with the error message.
Here, grab a pen and paper and note down the full path of the .DLL causing the problem.
Now continue to install (ignoring the error) by clicking on the right arrow.
Once insallation is complete, open the start menu and select 'Run'
Here you need to type "regsvr32" (without quotation marks) followed by a space then the full path of the file you have noted from the error message. (Note - the path should be in quotation marks). As an example, below is exactly what I typed to resolve my issue
regsvr32 "C:\Program Files\Common Files\Nokia\Tss\ProductApiLoader\ta_productapiloader.dll"
Now open NSU and update your handset.
Good luck and remember to feed back your results on this thread for the benefit of others.

Unable to load Nokia Software Updater

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