Unable to load/play purchased music in iTunes

I upgraded to iTunes 7, everything is working great. Today I purchased some songs. They successfully downloaded, and I was able to upload them onto my iPod, where they play just fine. Unfortunately iTunes will NOT play them. The summary tab of "get info" does not contain any of the itunes specific information (purchased by, fairplay version, purchase date, account name, etc...)
I have deauthorized and reauthorized the computer, did not help. When I try to add the file to the iTunes library it fails without giving an error.
Any help would be greatly appriecated!

I'm having this same issue - unable to play any music that I have downloaded from ITMS. I'm asked to authorize my computer, which I do.. I'm told that my computer has been successfully authorized. But when I try to play any song, I'm asked again to authorize my computer - and the cycle starts all over again.
I have yet to see a post with any sort of attempt at resolving this issue, but I know a lot of people are having it. I emailed tech support, and (surprise, surprise) never heard back.

Similar Messages

  • Nano won't play purchased music from iTunes 6!

    Is there anyone else that is having problems playing purchased music from iTunes 6 on your iPod? My 4GB iPod nano is not playing (i.e. skipping over) songs that I have purchased AFTER I upgraded to iTunes 6. My iPod software is up-to-date and I tried resetting the iPod, but neither helped. Any suggestions? Thanks for any help.
    -Ben Powell

    From what I've read, resetting your nano erases the music, etc. from your nano, putting the software back to its original state.
    This really has to s*ck, but if it works, its good that you can fix it that way. It does, however, make a great real life case for backing up your music.
    I've been using software (no I don't work for them) called e-backup for my email. I have receipts and other email from 2002! But, the point: it allows you to backup other folders/files. I included my music as an option yesterday because I remember losing term papers, etc. that I didn't backup to floppy or disk. Just in case!

  • HT5517 My AppleTv only allows me to play purchased music from iTunes.  I have an extensive library that I burned from CD's.  How do I play this?  Thanks

    My AppleTV only allows me to play purchased music from iTunes.  I have an extensive library that I burned from CD's that I am pulling my hair out to figure out how to play them.  Is this possible?  If so, how?  Thanks

    Your music library needs to be in iTunes on a Mac or PC. In iTunes enable Home Sharing and you should see your music library and playlists on the Apple TV. Both the computer and ATV have to be on the same WiFi network.
    See the following page on Home Sharing.
    http://support.apple.com/kb/ht3819

  • IPod won't play purchased music from iTunes

    I cannot figure out why my iPod mini skips over purchased music from iTunes. I looked at the files and they are .mp4 & there is a little lock symbol on the file. Someone help! I have already dowloaded the latest updates and nothing has changed...

    I have the same problem as others mentioned here. I just updated my mini to 1.4, and iTunes to 6.0. Just purchased an album and went to play it and all the songs were just skipped over by my mini. Then checked and the same happens for all purchased music.
    I then check in iTunes and everything plays fine there. Then uploaded the songs to my 40GB and everything plays fine on the 40GB. I recently updated the 40GB to the latest firmware as well.
    The mini plays all other music just fine.

  • IPod won't play purchased music from iTunes Store

    My iPod won't play purchased songs from the iTunes Store. They play on my computer, using iTunes, through the iPod, but my iPod won't play the songs with headphones, or in my BOSE speaker station, nor in my car using my Belker radio adapter. I've purchased a few songs before, and haven't had this problem. I wasn't prompted, as I have been before, to enter in a password before playing the songs.

    i have the same problem, and i looks like there are another 4 or 5 discussion threads with the same prob. my ipod is about 14months old, got one of the first 4th generations when they came out -- have never had a problem, then when i downloaded itunes 6, all of a sudden everything i have purchased since then plays fine on my computer and just keeps scrolling thru and not playing on my ipod. very very frustrating. i have tried everything, right down to a complete restore on it, and nothing helps. also, when i downloaded itunes6, my purchased music playlist disapeared -- i spent 2 weeks and 5 emails going back and forth with tech support because they wouldn't address the issue, and am wary of going to them with this one. i thought the drive or memory on the ipod was corrupted and was going to buy another one, but now i'm not so sure -- is anyone having this issue with a 5th generation? because what it looks like is itunes 6 downloads may not be compatible with 4th G, and that makes me a little cranky. any one find a solution for this yet?
    hp pavilion   Windows XP  

  • HT201269 I am unable to download previously purchased music through iTunes to my new phone. What gives?

    I tried re-purchasing the album, and it gives me the option in the music player, but iTunes has the same album grayed out. Getting really frustrated here!

    Hey innerev2003,
    Thanks for the question, and welcome to Apple Support Communities.
    If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
    If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
    iTunes 11 for Windows: Manage your iTunes Store account
    http://support.apple.com/kb/PH12507
    Thanks,
    Matt M.

  • Problems playing purchased music on itunes!!!!

    I just downloaded an entire album.
    I went to play it through itunes and when there's still about three seconds of a song left, it goes right into the next song,....it just blends one into the other!! I tried setting the stopping time for each song and it won't let me! Is there something i'm missing that I can do?
    If not, then what the ****!?? Did I just pay for music that I can't even control and loose three seconds of ech song??!! If so, than this is a total rip off!
    Jason

    Hi Jason,
    Open iTunes preferences and click on the Playback Tab. Make sure the Crossfade option is turned off and your songs should no longer fade into eachother. It you like the feature you can adjust the length of the fade.

  • There is no sound when playing purchased music from iTunes

    I have a 3rd generation 64GB IPOD touch.  I am wondering how can I get it to play music again?  I had my original iPod touch replaced with a refurbished one last year. It played my iTunes music at first but now it just will not play. I tried other music apps and the sound comes through.  What can I try to do to get my iTunes music to play again on my IPOD?  All suggestions are welcome.

    Try:
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync/delete all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • ITunes 7.5 won't let me play purchased music/TV shows

    I am running Leopard 10.5.1. When I try to play purchased music or television shows the window for Authorizing in to iTunes pops up. So I put my password in, but another window pops up that says "There was an error storing your authorization information on this computer. The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. So I try to authorize and deauthorize but there are errors.
    I tried to go to my account and deauthorize all of my accounts, but there is nothing there to let me do that.
    If someone can please help me with this I can stop pulling my hair out! Thanks

    I have have the same issue playing purchased music, i tried de authorizing my my account, but it said invalid username and password, which im sure is false. I ran a permissions repair and here are the results, but i didn't think anything in here would be relevant:
    Nov 19 07:45:08 ztucker1 Disk Utility[315]: Repairing permissions for “Mac HD”
    Nov 19 07:45:55 ztucker1 PubSubAgent[306]: AgentTask: Daily Tasks took 15759 msec
    Nov 19 07:47:29 ztucker1 Disk Utility[315]: Warning: SUID file "usr/libexec/load_hdi" has been modified and will not be repaired.
    Nov 19 07:47:29 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/Resources /DiskManagementTool" has been modified and will not be repaired.
    Nov 19 07:47:29 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Reso urces/Locum" has been modified and will not be repaired.
    Nov 19 07:47:30 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/Install.framework/Versions/A/Resources/runner " has been modified and will not be repaired.
    Nov 19 07:47:32 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/readconf ig" has been modified and will not be repaired.
    Nov 19 07:47:32 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/PrivateFrameworks/Admin.framework/Versions/A/Resources/writecon fig" has been modified and will not be repaired.
    Nov 19 07:47:33 ztucker1 Disk Utility[315]: Warning: SUID file "usr/libexec/authopen" has been modified and will not be repaired.
    Nov 19 07:47:33 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
    Nov 19 07:47:35 ztucker1 Disk Utility[315]: Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
    Nov 19 07:48:32 ztucker1 Disk Utility[315]:
    Nov 19 07:48:32 ztucker1 Disk Utility[315]: Permissions repair complete
    i checked the console log and it reported:
    11/19/07 7:48:48 AM iTunes[321] Error loading /Users/innerfear/Library/iTunes/iTunes Plug-ins/MatrixJam.bundle/Contents/MacOS/MatrixJam: dlopen(/Users/innerfear/Library/iTunes/iTunes Plug-ins/MatrixJam.bundle/Contents/MacOS/MatrixJam, 262): no suitable image found. Did find:
    /Users/innerfear/Library/iTunes/iTunes Plug-ins/MatrixJam.bundle/Contents/MacOS/MatrixJam: mach-o, but wrong architecture
    Sorry for all the excess info, but i hope it may help to get this resolved.

  • New laptop unable to play purchased music

    I have recently upgraded my laptop to a macbook and have transferred all my files etc across.
    When I came to sync my ipod it said it was unable to sync my purchased music as this computer is not authorised to play it. How to I change my settings to allow my previously purchased music on my new laptop?

    Have you authorised the new MacBook yet and do the songs play in iTunes? If you have got it authorised and it's not transferring songs then try deauthorising it and then authorise it over again: About iTunes Music Store Authorisation and Deauthorisation

  • Unable to play purchased music after successfully authorize computer

    Cannot play purchased music:
    Prompted for id and password (Authorize Computer).
    Next prompt notifies me that the "Machine Authorization was Successful".
    Does nothing.
    Double click on song again - repeat Authorize Computer.

    Also having exactly the same problem.
    I've followed the same steps with the same results.
    Even check for the number of authorized computer : only one.
    Tried to remove authorization and give it again : no change.
    Still unable to listen to the tracks bought on the iTunes Store. It was possible the day I bought them and they have been transferred to the iPod through iTunes.
    I have listened to those tracks on my iPod for a few days.
    But when reconnecting today (first time since the date of purchase), I cannot listen to those purchased tracks anymore and they seem to have been removed from my iPod by iTunes !!!
    This was my first purchase on iTunes Store and it's a very bad experience. Unable to listen to music I've bought !
    Could someone give us all an issue, please ?!
    Windows Desktop Windows XP Pro
    Windows Desktop   Windows XP Pro  

  • HT3819 I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!!

    I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!

    Click here and follow the instructions.
    (80232)

  • ITunes on Vista - crashing when I try to play purchased music

    Crashes when I try to play purchased music that I've copied from another machine.
    It has been authorized for two accounts, obviously ones that own the music, and playing songs brought from either account simply cause iTunes to crash, and it comes up with "iTunes has stopped working..."
    Brand new vista install, and brand new iTunes install.
    Any ideas?

    I had the same problem. Trouble is Vista is a new operating system that went to market filled with problems, the main one being nothing was ready to be compatable with it. Apple support recommened upgrading iTunes to the latest version sine Vista will not recognise older versions. I upgrade every time one is offered. It stopped my Dell from crashing everytime I tried to use the iPod. Try it, it may work.

  • I cannot find a way to authorize my new computer to play previously purchased music from itunes.  The directions say to click on STORE menu, but I don't see that option.

    I cannot find a way to authorize my new computer to play previously purchased music from itunes.  The directions say to click on STORE menu, but I don't see that option.

    Go to the Store menu item on the menu bar, and choose Authorize This Computer, as shown below. 
    If by any chance you don't see the menu bar (File, Edit, View, Controls, Store, Help), first enable it by using CTRL+B.

  • HT203175 i m unable to purchase music from itunes even entering correct email and password

    i m unable to purchase music from itunes even entering correct email and password

    Here are two help articles, you can check out if you would like more assistance please post your error and we can look into it.
    Unable to sign in or browse the store
    http://support.apple.com/kb/PH12513
    If your getting a messsage about secure connection error
    http://support.apple.com/kb/PH12480

Maybe you are looking for