Unable to load resource: Web Start

I have a server called BIServer running on mds9021.sas-frontiers.com. Using jboss. And there is a database called dictionary also running on that machine. Both are up. Then I have a person that started up Web Start and is trying to connect to the mds9021.sas-frontiers.com. machine. But I get the following error.
An error occured while launching/running the application.
Title: jhfkskas
Vendor: sdjkfhjksdhfk
Category: Download Error
Unable to load resource: http://mds9021.sas-frontiers.com/webstart/...jretriever.jnlp
If anybody knows what this means please let me know.
Thanx

Thank you for the advise. But I got it sorted. The problem was jre related. The links got mixed up one way or the other and was using the wrong jre version.

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