Unable to load sample planning data through EAS

Hi
I am using planning 9.3.1 version. I installed Planning ,EAS, previously I loaded the sample data a lot of times , right now I installed Provider services now I am getting error in loading the data through EAS when I am loading the data I am unable to select the error file but I can select the load file . Even when I am hitting the online help it is not opening too.Previously before installing APS I am able to load. Does any one face this issue.....
Thanks

Hi
I am using planning 9.3.1 version. I installed Planning ,EAS, previously I loaded the sample data a lot of times , right now I installed Provider services now I am getting error in loading the data through EAS when I am loading the data I am unable to select the error file but I can select the load file . Even when I am hitting the online help it is not opening too.Previously before installing APS I am able to load. Does any one face this issue.....
Thanks

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