Unable to locate a movie in itunes

I'm unable to locate and play the movie Brave from iTunes or appleTV. 
I pre-ordered Brave for my daughter before it was released and since that purchase we've watched the movie several times but I'm no longer able to locate the movie in my purchased list or play the movie from my iTunes or AppleTV.  I suspect that my daughter accidentally deleted the movie because we still are able to access the iTunes extras that came with the movie which I assume was a different download package.
Anyone know how I can re-initiate the original download?
Best regards

Hey BREWGENE,
Thanks for the question. If iTunes in the Cloud is available in your country, you can download your past purchases by following these steps:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Thanks,
Matt M.

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