Unable to locate lost songs
I lost my previous computer with about 1000 itune songs on it. I had forgotten my apple id and just created a new one. However, even after following online instructions, I cannot locate any of my previously purchased music (some a few years old). I just need to be able to access my old account on the itunes store showing all previously purchased music, but am unable to do so. Thank all of you for your help!
Just to confirm you are going into the Purchased link in the store :
And that is where you are seeing them with the cloud symbol ? Any that I have with the cloud symbol allow me to redownload them (i.e. they are not listed in the Music part of my library) :
If they don't have the cloud symbol against then they are already listed in my library (whether or not the actual music file is on my computer) - deleting one of them from my library then gives the cloud symbol against it in in the Purchased link
Similar Messages
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ITunes unable to locate my songs
Recently iTunes has struggled to find my music. It is on my hard drive (the same place it has always been). There are 3,000 tunes out of my 20,000 it can't find, although when I click on locate, I can manually find them where they are expected to be and then itunes starts playing the song.
Is there anyway to sort this out without going through all 3,000 tunes individually?I'm having similar trouble, in the OS X 10.6.5 iteration of (latest; I did check for updates) iTunes 10.
Same symptom: iTunes opens to library on a USB drive fine, w/ playlists and everything, but any song I click on, from a playlist OR Library-Music, iTunes tells me iTunes 'can't find the original file', and shows me a Locate and Cancel button.
I can browse to a song (in iTunes-iTunes Music-<Some Band>-song and when clicked on, it plays. It won't play the next song in the (purported) playlist, so if I choose another song in iTunes, gotta browse for it again. Ad infinitum.
Podcasts and Movies appear unaffected.
Rebooted, relaunched w/ (OPTION)-iTunes; I can point iTunes to my USB drive/iTunes/iTunes Library.xml, and iTunes appears to like that --but same symptom persists.
There's an iTunes/iTunes Library.xml on my HD and all that --but, I successfully launch to the USB drive. Which I wholesale copied the iTunes folder to, when I moved from one Mac to another (same patch-levels, same program iterations) and, all this worked up until, what? Three nights ago?
This issue has merit. I have a Genius Bar appt. tomorrow, but meanwhile, I looked here, found this discussion.
Apple Jedi's: any takers here???? -
HT1451 iTunes unable to locate my songs
I have all my songs on my external hard drive, and that is where the iTunes Media folder and iTunes Library files are. But iTunes can't find the songs.
I am hoping the image I uploaded to give a picture of my setup is part of this message.
Thanks for any help.
I am on a Macbook Pro.I'm having similar trouble, in the OS X 10.6.5 iteration of (latest; I did check for updates) iTunes 10.
Same symptom: iTunes opens to library on a USB drive fine, w/ playlists and everything, but any song I click on, from a playlist OR Library-Music, iTunes tells me iTunes 'can't find the original file', and shows me a Locate and Cancel button.
I can browse to a song (in iTunes-iTunes Music-<Some Band>-song and when clicked on, it plays. It won't play the next song in the (purported) playlist, so if I choose another song in iTunes, gotta browse for it again. Ad infinitum.
Podcasts and Movies appear unaffected.
Rebooted, relaunched w/ (OPTION)-iTunes; I can point iTunes to my USB drive/iTunes/iTunes Library.xml, and iTunes appears to like that --but same symptom persists.
There's an iTunes/iTunes Library.xml on my HD and all that --but, I successfully launch to the USB drive. Which I wholesale copied the iTunes folder to, when I moved from one Mac to another (same patch-levels, same program iterations) and, all this worked up until, what? Three nights ago?
This issue has merit. I have a Genius Bar appt. tomorrow, but meanwhile, I looked here, found this discussion.
Apple Jedi's: any takers here???? -
After Defrag, unable to locate some songs, iTunes only - iPod intact
I removed 40G of junk from my drive to get needed headroom; then I defragmented the drive. YES, Files MOVED! Upon connection of my iPod Photo, I received a notice stating missing location of files with a list of 100 items which I browsed and continued.
The update was uneventful (new music). The iPod STILL contained the "missing" songs and the was on the iTunes library affected files. The second time I accessed iTunes, there were NO files.
When I added more music and connected the iPod, The 100 were again referenced. I copied all 100 down and located the physical CD's and reloaded them with the "option" of not reloading the not missing items (some full, some partially missing).
Upon connection of the iPod, another 100 tem list (must be maximum) - new items AND repeats.
I have over 4000 songs in this 60G. If I wipe the iPod clean and the iTunes Library, I'm sure that starting from scratch will work; BUT..... I'm hoping for a better option.Okay, I think I've solved this.
Problem: Intermittent, but consistent of songs NOT playing. Attempted to play via Songs, Albums, Artists & Playlists. When the problem occurred - the playtime of effected song would permanently stay "0:00" - move to the next song. The fault had reproducebility of 5 in 6 songs not playing.
Solution. I think the problem was a corrupted playlist. This is what I did - BEFORE - solving the problem.
Restored my iPod back to factory settings.
Setup iPod as a NEW iPod.
Re-Sync copying across PlayLists from iTunes.
This did NOT resolve the fault (Tried this 3 times)
i) So, restored iPod back to factory settings and setup asa NEW iPod.
ii) NO syncronisation was performed between iTunes and iPod. (The iPod had NO music, no playlists - NOTHING)
iii) Deleted ALL playlists from iTunes. Except the Party Shuffle - which you can't delete anyway.
iv) Created a NEW playlist in iTunes.
v) Copied a range from music to the PlayList (Started off small number. 1, 5, 10, etc)
vi) In iTunes - specified that the only thing to be syncronsied was the PlayList that was newly created
vii) In iTunes - Sync to iPod.
The first time I did this - it only sync-ed 1 song. I made sure, that the first song that sync-ed was a song that couldn't play.
Guess what ? It worked!
I continued selecting ranges - and syncing. I made sure that all songs were ok - as I played the first couple of seconds of each song - every time I synced. I have 77 in total. Not much, I know
Not suggesting that you sync 10 of your songs out of 50k then re-check, then sync again etc etc.
What I mean - is try it for a small number. If it works for the first 10 of your syncs then it should work for the others.
Wonder if the playlists are stored as XML on the iPod touch. If so, wonder if it was a case of the XML not being sync-ing to it's DTD .
I dunno. At least my iPod touch is working now. Hope this helps somebody. -
Can't locate lost songs - exclamation mark comes up...
I just upgraded to iTunes 6.0.4.(3) and as advised in Tips, consolidated the library. (900 some songs only) This caused the household power to short out, and after re-establishing connections, I still can't get iTunes to open all songs, which was the problem in the first place.
I have 2 hard drives working through this one computer and access iTunes via the toolbar on the side of the screen, which I assumed opened all iTunes libraries. I have tried copying the iTunes libraries from one hard drive to the other, and back again, to no avail.
There are 295 duplicated songs, but I don't want to delete from the wrong source.
Help, please!
iMac Mac OS X (10.3.9)If your doing this on a mac your in the wrong fourm, this is iTunes for windows, try going to iTunes for mac for better help
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Lost 3GB of memory after Syncing with itunes, unable to locate/delete them?
This morning, I did the regular syncing with Itunes, and suddenly I noticed that my Free memory had suddenly dropped from 9.7 to 6.7 Gb
I also noticed while syncing that my iphone is syncing song titles that already exist on my iphone and itunes again for some reason.
after syncing,my free Memory dropped from 9.7 GB to 6.7GB and my OTHER memory went up from 1.36 to 4.36 for some reason.while Music, photos and APP memory stayed the same.
keep in mind the new added 3 GB are exactly the same total memory of my music.
I usually have a total of 14.28 GB out of 16 GB 3GS
music: 3GB
photos 146.9MB
APP:876MB
Others 1.36 GB
Free 9.7 GB
After this morning Sync I Have
Music: 3 GB
APP:876MB
photos 146.9 MB
Others 4.36 GB
Free 6.7 GB
I checked to see if I have duplicates titles of my music in my ipod, and everything was the same.no duplictaes
I am unable to locate the additional 3GB I have under Others in my memory.
Is there a way to break down the memory Status Other in order to see what are the new 3 GB added to my phone?
HOw can I free my phone from the new 3Gb data?
Hoe to locate or delete the new data? any application that can break it down in order to locate the folder with the new data either in itunes or on my iphone?
I tried resorting but I still got the new memory status since I had synced my iphone several times trying to resolve the issue.
any help on this issue is highly appreciated
Regards
GussPage 204 of the manual:
"If you restore, the latest version of iPhone software is reinstalled, settings are restored
to their defaults, and data stored on iPhone is deleted, including downloaded
applications, songs, videos, contacts, photos, calendar information, and any other
data. If you’ve backed up iPhone with iTunes on your computer, you can restore data
from the backup at the end of the restore process. " -
I have songs both purchased online and downloaded from cd's that itunes is unable to locate. What can I do to get them back and make sure it doesn't happen again as this is the second time this has happened?
Great, that's what I was looking for. Thanks for the quick response. I knew that that feature existed in this router, but I couldn't remember what it was called or where to find it.
The funny thing is, I recall distinctly setting up the DHCP reservation initially, but when I went to check it now, the reserved client list was empty. I have no idea how it could have become depopulated, thus opening the door for internal IP address reassignment of the Remote Desktop computer which led to the RDP ports no longer being forwarded to the right internal IP address and thus the failure of the Remote Desktop connectivity. -
I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!
Click here and follow the instructions.
(80232) -
Locating lost original files, I lost purchased songs
Locating lost original files. I can no longer listen to several songs I purchased. I get a message that the "original file cannot be located." What to do?
Thank you,
HunterIf the upgrade to Vista somehow erased the files, you'll need to restore them from your backup or, if a feature of the country you're in, download the content again from the iTunes Store. See:
http://support.apple.com/kb/ht2519
Note that movies can be re-downloaded only in the US as of right now, and then not all movie studios have granted that license.
Regards. -
In my library, many listed songs, when activated to play, give a message "unable to locate file, do you want us to search for it?". If you say yes, it never finds it, as it the songs are gone. Any thoughts on what's going on?
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2 -
All my purchased songs from Itunes says unable to locate original file
all of my songs purchased from itunes say unable to locate original file
Did you recently move any files around on your computer. iTunes looks for the files in the original location; if they are moved this can create problems. One possibility is to right click on one of the songs with an exclamation point, and the go to "Get info." This will open a pop-up window that has several tabs.Click on "Summary." At the bottom of this screen, there is a section that says "Where:" This is the path of the original file. Check that location and see if the file is located there (probably not, or you wouldn't get the warning).
Next, I would search Windows for the particular song. Assuming that you find it somewhere, I would bet that is where the rest of the missing files now reside. -
Itunes is unable to locate original file when attempting to play music. Songs are in the itunes media file and playable direct from there. Preferences/Advanced file location pointer is correct. Some songs play but most don't. I did move files around a bit in an attempt to share music with another account on same computor, however this did not work so have returned file to original location. Please help, I am way outside my feild in this one. Ta.
I have solved the problem. i think when I moved the media file back out of public to my account, I put it back into the wrong place and ended up with a media file inside a media file, inside another media file!! So I moved it again and fixed!! Now I just need to work out why i can't share with another account user of same computor.
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Why then find my iphone no more anti-shutdown function, because when lost iphone will shutdown if unable to locate the
New feature in iOS 7:
Losing your iPhone feels lousy. Thankfully, Find My iPhone can help you get it back. But if it looks like that’s not going to happen, new security features in iOS 7 make it harder for anyone who’s not you to use or sell your device. Now turning off Find My iPhone or erasing your device requires your Apple ID and password. Find My iPhone can also continue to display a custom message, even after your device is erased. And your Apple ID and password are required before anyone can reactivate it. Which means your iPhone is still your iPhone. No matter where it is.5
http://www.apple.com/ios/ios7/features/ -
I Tunes unable to locate music ?
I have just spent 7 hours updating our i-Tunes account. I successfully deleted the extra copies of tracks,located missing files,updated the library and then backed up the whole of i-Tunes.
I then backed up the whole I-Mac to an external drive and was busy patting myself on the back for an excellent job when I thought I would just check and see everything opened properly after a shut down. I didnt.
When i opened i-Tunes I could see all my albums,all the artwork,all the playlists, all the music files perfectly organised as I had left them.
BUT when I clicked on a tune to listen to it, i-Tunes gave me a mesage saying i-Tunes was unable to locate the music file ? I followed the link path to where the music was stored, user\music\ i-Tunes\ i-Tunes media etc and there was all the music as I had left it ??
When I clicked on any file in i-Tunes it could find it, but when I click on the media folder with the music in it opens i-Tunes up perfectly and plays my tune. I've tried emptying the whole i-Tunes library and then restoring it from i-Tunes folder but I get multiple copies of the allbums, missing artwork, missing files, some albums have one or two tunes missing and some are completely duplicated, e.g. I can see two copies of each track in the album..........I cant believe it ! why is i-Tunes so frustrating ? all I want it to be able to see one copy of each track on each album and keep it that way.
Is it something to do with my library ? is that corrupted ? should I delete the library and create a new one ? how do I do that ? How, (once I've got it back to how I want it) do I save everything and ensure it doesn't go reading something corrupt again. This is a nightmare...HELPThe exclamation mark for missing files is shown if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. Changing the path to the media folder won't fix the links to files you've moved by hand.
Select a track with an exclamation mark, use Ctrl-I to get info, then say no when asked to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions. I can provide a step by step guide if you give me the two paths.
In some cases iTunes may be able to repair itself if you go through the same steps and locate the lost track. It may then offer to attempt to automatically fix other broken links. Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes. I would suggest you untick Edit > Preferences > Advanced > Keep iTunes Media folder organized before you start so that things don't have to move around as they are repaired.
tt2 -
There are about 8 songs on a playlist that are listed in the playlist library but when I try to transfer them to the playlist, it states that they can't be transferred because the original file could not be found. Then it asks, do you want to locate the file but when I try that I get a few libraries but am not sure how to locate the particular songs. Some of the songs were purchased and some were transferred from a CD. I have seen the same question asked on the help page but haven't found an answer.
Thanks.Hi dones49,
It sounds like your issue here is that iTunes can not find the files for some of the songs you have brought into it. This happens occasionally even if the songs have not been moved from the location that iTunes places them on import or purchase. When you try to use the song, iTunes prompts you to find the file, as you have seen.
To find the file, use the information in this article to navigate through the iTunes media folders -
Locate and organize your iTunes files
If you are still unable to locate the files, you may need to download them from the iTunes store again, or rip them from your CDs. See this article for assistance with downloading your past purchases -
Download past purchases
Thanks for using Apple Support Communities.
Best,
Brett L
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