Unable to log in to BlackBerry ID after OS10.3 update - Now playing tennis with BB Help and my service provider

I am running OS 10.3.1.1779 on my BB Q10 and recently purchased a BB Classic thus wanted to switch device.
The BB Q10 neither allows me to download switch or back up my device using BlackBerry Link - it keeps asking to sign in to my BBID.
I am able to sign in to my BBID from comp and from mobile web on device but not from the BlackBerry App World or Hub. I enter my email and then password, after a few seconds the password field goes blank. It logs incorrect password attempts but in not logging in with correct password.
I tweeted BlackBerry help who suggested a device wipe. I sadly do not have a recent back up and need ALL the contacts i currently have and thus that is not an option. They then suggested I contact BlackBerry Technical Support with my service provider (Safaricom Kenya) - they have never heard of it and asked me to contact BlackBerry directly.
I am at my wits end as I can neither migrate to my recently purchased Classic and neither can I use my BB Q10 without the following message popping up in my hub every time I open an app:
BlackBerry ID
One or more applications/services require you to verify your BlackBerry ID.
ADDITIONAL INFORMATION:
- User name and password have always been the same
- Tried reset password, followed prompts, accepted on mobile web and comp - Unsucessful from BB Hub/Appworld
- Tried the wait 8 hours to log in - Unsuccesful
- Tried hard and soft reset - Unsuccesful
- Tried without SIM and only WiFi - Unsuccesful
- Tried only with SIM and without WiFi - Unsuccesful
- Tried rebooting phone while connected to BlackBerry Link - Unsuccesful
- Tried backing up with both phone and comp on Airplane mode - Unsuccesful
I scoured the net and saw many similar issues. KB35119 is the closest I came to in finding a similar error on the Knowledge base and it has no resolution.
I am extremely frustrated and dissatisfied with this issue. Does anyone have an idea of what could be the issue or way around this.
Thank you.

Dear Blackberry,
I am experiencing the exact same problem, is there already a solution available?
regards,
Bart

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