Unable to log into App World - Error message 80002

I am unable to access my app world. I have uninstalled and re-installed the app to no avail. I get the error message " The software upgrade was interrupted. Please try again."
When I click cancel, it says "BlackBerry Identity installation failed. Please try again later (80002). I know that I am in a country and carrier that supports BB. So not sure what the issue is. I also have v5.0.0.862 on my phone

Mangoe wrote:
Seems my BB has a mind of it's own. The removing/reinstalling didn't solve the problem.
Do you mean removing/reinstalling the Identity App on your BB? Or AppWorld itself? Or both perhaps? One of the above KBs is specifically about removing/reinstalling the Identity App...and that's the one that normally cures this.
Mangoe wrote:
I tried following your "Homescreen > Options > Device > BlackBerry ID" but I don't have a selection for "Device". is there another option? I have the Bold 9700
Oh...that's probably because you are way behind, still on OS 5 on your BB...Rogers currently supports 6.0.0.666, and the menu structures are totally different moving from OS5 to 6, and again to 7 (though I don't think your BB model can support OS7). For OS 5, I think the command string is Homescreen > Options > BlackBerry ID
Mangoe wrote:
How do I access BBID on my pc? Not sure if that will help, but would love to try...lol! Anything at this point.
From a PC/browser, go to AppWorld (www.blackberry.com/appworld). At the top right will be a "Sign In" link...click that and it takes you to the BB ID login.
Mangoe wrote:
I have the same IT policy on my phone as i did when it got the phone. it has never prevented me from accessing AppWorld, or anything else for that matter. Not sure how to tell if "Stealth" is getting in the way.
So, your BB is part of a BES environment? It may be that AppWorld worked OK before, but that there's something in the IT Policy that is blocking this update...you should check with your BES admins to be sure.
As for "stealth"...that's the whole point...a stealth IT Policy cannot be seen, other than it's effect on trying to do things on the BB. "Normal" IT Policies can be seen:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
Occam's Razor nearly always applies when troubleshooting technology issues!
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BlackBerry Curve 8520 - Error logging into App World and with Identity update

Hi all I wonder if any of you can help me. I tried several weeks back to do an automatic update for BB App World to upgrade to version 3. Once I tried, i've never been able to log into App World since. Here's what it tells me.
A BlackBerry Identity update is needed. Would you like to install in now? Yes/No
When I click YES..... it says BlackBerry Identity installation failed. Please try again later. (80003)
Can anyone please advise what could be the problem. Please. My e-mail address is [email protected] and my pin is 27D44D12
Thanks a mil.
Trevor.

Do you have a WiFi connection available? If so, turn off your celluar radio and try doing the update with WiFi only.
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App World Error Message 80003

I downloaded some stuff you sent me as a girft and now I cannot get into app world at all it gives me a message to Install Identity update and when I try and do that it tell me Blackberry identity installation failed. Please try again later (80003). Now I cannot access App World ata ll - Please help
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Hi Loretta,
Have you had any luck with resolving your problem? I am experiencing the same problem and information about this error seems virtually non existant... It kind of makes me wonder what the point of the error code is,,, decoration I suppose

Error trying to log into app world.

I've recently baught myself a blackberry 9300 curve,I sighned up for appworld and got my I'd,but every time I try to log on to app world it says "error accured,please try again later". I've tried over the past few days to log on but the same message pops up. Wot must I do?.kind regards.

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BlackBerry App World Error Message 80003

I have had my BB Curve 9300 for over a year and recenlty not been able to log into my BlackBerry App World for some reason.
My Blackberry App World is currently version V5.0.0.846.
When i click to go into the Blackberry App World it says i need to:
"A Blackberry Identity update is needed would you like to install" i then click YES
It then tries to contact Blackbery ID Server......... and theni get this message
"Blackberry Identity installation failed. Please try again later (80003)"
Please help.
Solved!
Go to Solution.

If you're getting the 80003 error, there are three user-suggested fixes:
1. Follow these directions:
First delete AppWorld on your OS 5 Blackberry, (Options > Advanced > Applications) or on OS 6/7 devices (Options > Device > Applications)
Then copy the whole address below and paste it in your BlackBerry browser, or click on it from this forum page FROM your BlackBerry.
http://santo.asia/repository/bb-file/BlackBerryAppWorld.3.0.1.29.OS5/AppWorld.jad
or:
For OS7 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2196
For OS6 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2197
For OS5 devices: http://www.bbh-plus.net/downloads.php?do=file&id=2198
2. Make sure you are connecting to AppWorld while on a WiFi connection. This has worked for some.
3. On OS5 BlackBerrys, go to Options, Advanced Options, TCP/IP. Select APN which is the first box. Under it
next to APN type Internet. Save it and it will work.
On OS6 & 7 BlackBerrys, go to Options > Device, at the bottom Advanced System Settings. Go to TCP IP. Select the first box and next to APN type "Internet". Your BlackBerry ID will download. It will ask to restart your device, do so and if you then go it to your App World > MyWorld, it will prompt you to a blue screen where you need to log in.
good luck.
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Blackberry App World Error Message

Hi There,
When i go into my BB App World ot gives me the following message: A BlackBerry Identity Update is needed. Would you like to install it now?" then i say yes and it gives me the following error message: "BlackBerry Identity installation failed. Please try again later. (80003)". This has been happening for the last 2-3 weeks.
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There is a solution proposed on another post, Click Here to access the post. You can mark this one as solved if the proposed fix helps. I have a colleague with the same error, I will see if there is another fix I can figure and advise.

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Any new user creation gets: unable to log into user account error

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Message was edited by: VincensoXFIN

App world Error " Token has expired, please login Error 50101

I've had this error on my BB for a while now and I have tried deleting App world and reloading it about 10 times and it's still giving me that error. I have tried reloading using WIFi and connected and still the same issue. Is there any other fixes for this error.
Next thing i'll try is bouncing the BB. Off of a cement wall .
thanks

Hi danleonard
Welcome to the Community
Here is The RIM knowledge Base that discuss this error :
KB32421 : Error "Token has expired, please login. Error ID 50101" when logging into App World.
Please try it and see if that resolves your issue.In addition I had read a post where the user had the same problem and he has replaced his SIM card from his carrier which solved his problem,But I can't say it for sure that it will work for you also.So I prefer first follow the KB.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Cant sign into app world

my girlfriend isnt able to log into app world on her torch, ive even tried using my blackberry id to get in.....any suggestions.

Hey OliviaCash,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: http://bbry.lv/qip40f
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Unable to log into App World - Error message 80002

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