Unable to log into bb app world
i'm having a problem getting onto my world in bb app world. i keep getting an error message
Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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I am unable to log into itunes & app store from my iphone5s OS 7.1.1. The apple ID works on the apple site and from my apple tv and ipad etc. I have rebooted the iphone, deleted icloud and logged back in successfully. I can use find my iphone and see my other devices. When I go to settings > iTunes & App Store > enter the apple ID and password and press sign in > it shows a activity circle at the top by the wifi indicator but then nothing else happens. Settings > iTunes & App Store still has my username and password. I can press sign in again but nothing happens.
I've tried to go into iTunes Store and look at my previous purchased movies but it keeps prompting me to sign in.. I use existing apple ID > enter ID and pass > and it just loops the same process over and over.. use existing apple ID > enter ID and pass > use existing apple ID > enter ID and pass > etc..
Thanks for the help.Hello Anand,
To troubleshoot your problem, follow the steps below:
1. Delete the file - Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
2. Restart OS X
3. Try logging into Mac App Store again.
All the best ! -
Even though I am logged into the apple website with my apple id, I am unable to log into the App Store. It's the same account.
Back up all data.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
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Cannot log into BB APP World... Help please!
So annoying.. I've set up an account with my email address only when I come to signing in it says my address is not registered. So I follow the link to register and try to register the address and it says it's already registered! Go back to the login screen only to see the same original error message.
Only had this BB 2 weeks and already getting annoyed with the little problems I'm continually facing with it. I can't get onto app world to reinstall software (due to the camera not working) and to maybe add some apps.
Has anyone else had this problem logging onto the app world or can help me in any way?
I look forward to any replies, Kind regards.Hi and Welcome to the Community!
There literally are thousands of posts in dozens of threads with that exact error message, and there are several different potential solutions, all of which are already posted on our site. Please search the site using that exact error message and then inspect the results for things that may apply to your specific situation. Most of those discussions, btw, are going on in the AppWorld section of this site rather than here in the device section.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Cannot log into my app world via desk top through the BB website
Alrighty let the fun/frustration begin.
First,upgraded OS on PB and rebooted desktop and PB.
All seems to be well. I find ONE app I'm intersted in EE101.
So I Log into BB Appworld that is sat., then I'm told to connect my device to proceed and asks for a password.
Submit password. It will not recognize my PB ID password even though I made a password change and changed the recovery question and noticed the new recovery question is now on my desk top App World log in .......
OK now what.do you confirm that you are not using the password for your email, but the password for your BlackBerry ID?
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
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Hi Friends,
Error message on screen when trying to log in:
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Sharedservices_security.log has the below error:
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Today when I logged in to the Support Communities Web pages Apple said my password was out of Date and i had to change it.
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Hi Mr Lenz
I had the exact same problem yesterday when i tried to get some music from the store. The same messages appeared on my screen. I just waited for an hour or so and logged on again with no problem. I was able to download music normally. Perhaps there was a momentary glitch at the iTunes store at that time.
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BlackBerry AppWorld is having trouble connecting to the BlackBerry AppWorld server. Verify your network connections and try again.
if so, please read the following article from the public knowledge base.
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Hello Anand,
To troubleshoot your problem, follow the steps below:
1. Delete the file - Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
2. Restart OS X
3. Try logging into Mac App Store again.
All the best ! -
Help-unknown error has occurred when logging into mac app store
I am unable to log into the mac app store. It says "an unknown error has occurred" i can log onto itunes without any issues. ive read some discussions and tried to delete networkinterfaces.plist but it doesnt even seem to exist, ive looked in 3 different preferences files. I also tried to create a new user id from the mac store and it doesnt even recognize when i click to create user. what can i do next??? Thanks
Sorry,
you don't need any app Store. That - sorry - bullshi. is mother of all problems.
There is the usuall Software Update process - all can find in finder menue below the apple logo. So why I have to update my iLife and iWork via App Store? Can't this be done by Software update as before? No, we need something special and we also deny any other possible way, like download from apple support page and install manually. No, everybody needs App Store - and then we get an issue after software update and don't get a fix? Sorry, that what I dislike most - a bad customer support.
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Dear Experts,
We have poltal landscape(NW 7.0 Dualstack SPS27) with our customozed themes and par files(Company name,logos and colours)
Recently we upgraded the one of portal from NW 7.0 to NW 7.3EHP1 . Upgrade has been successfilly completed with small issue.
After upgrade all urls are working(/nwa, /sld) except /irj/portal.We know that NW 7.3 EHp1 accepts only ear file i.e we converted the our customized log on par file to ear file through par migration tool and the same was deployed successfully through NWDS 7.3 version.After deploying we are able to access the
/irj/portal url with our customized par(means ear file) without issues,
We are unable to log into the portal after giving the correct user id and password,getting the portal runtime error as foloows.
Portal runtime error
An exception occured while processing your request.Send the exception ID your administrator
Exception id:
see log files for details about this exception
Default.trc log file(/server0/log)
#EP-PIN-PRT#tc~epbc~prtc~api#C00061FD2733006C00000005000056CB#9034950000000004#sap.com/com.sap.portal.runtime.system.hooks#com.sap.portal.prt.
runtime#J2EE_ADMIN#4##43E00B85A79911E380F800000089DCC6#3a483a0fa79911e3903000000089dcc6#3a483a0fa79911e3903000000089dcc6#0#Thread[HTTP Worker
[@900472845],5,Dedicated_Application_Thread]#Plain##
08:14_09/03/14_0005_9034950
[EXCEPTION]
java.lang.RuntimeException: Could not create Resource Repository root folder in PCD
at com.sap.portal.resource.repository.ResourceRepositorySrv.initRepositoryRootContext(ResourceRepositorySrv.java:140)
at com.sap.portal.resource.repository.ResourceRepositorySrv.init(ResourceRepositorySrv.java:93)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher$3.service(RequestDispatcherFactory.java:518)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:363)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher.init(RequestDispatcherFactory.java:503)
at com.sap.portal.prt.broker.PortalServiceItem.initServiceInstance(PortalServiceItem.java:347)
at com.sap.portal.prt.broker.PortalServiceItem.getServiceInstance(PortalServiceItem.java:210)
at com.sap.portal.prt.broker.PortalServiceItem.load(PortalServiceItem.java:578)
at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:234)
at com.sap.portal.prt.om.ObjectsManager.getObjectHandle(ObjectsManager.java:147)
at com.sap.portal.prt.broker.PortalAppBroker.getPortalService(PortalAppBroker.java:498)
at com.sap.portal.prt.service.ServiceManager.getPortalServiceItem(ServiceManager.java:431)
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:220)
at com.sap.portal.prt.runtime.Portal$RuntimeResources.getService(Portal.java:130)
at com.sap.portal.resource.repository.WebResourceRepositorySrv.init(WebResourceRepositorySrv.java:71)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher$3.service(RequestDispatcherFactory.java:518)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:363)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher.init(RequestDispatcherFactory.java:503)
at com.sap.portal.prt.broker.PortalServiceItem.initServiceInstance(PortalServiceItem.java:347)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:363)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher.init(RequestDispatcherFactory.java:503)
at com.sap.portal.prt.broker.PortalServiceItem.initServiceInstance(PortalServiceItem.java:347)
at com.sap.portal.prt.broker.PortalServiceItem.getServiceInstance(PortalServiceItem.java:210)
at com.sap.portal.prt.broker.PortalServiceItem.load(PortalServiceItem.java:578)
at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:234)
at com.sap.portal.prt.om.ObjectsManager.getObjectHandle(ObjectsManager.java:147)
at com.sap.portal.prt.broker.PortalAppBroker.getPortalService(PortalAppBroker.java:498)
at com.sap.portal.prt.service.ServiceManager.getPortalServiceItem(ServiceManager.java:431)
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:220)
at com.sap.portal.prt.runtime.Portal$RuntimeResources.getService(Portal.java:130)
at com.sap.portal.resource.repository.WebResourceImportService$ResourceImporter.<init>(WebResourceImportService.java:248)
at com.sap.portal.resource.repository.WebResourceImportService.importApplicationResources(WebResourceImportService.java:172)
at com.sapportals.portal.navigation.NavigationMimeRepositoryService.loadAllPicsToWRR(NavigationMimeRepositoryService.java:186)
at com.sapportals.portal.navigation.NavigationMimeRepositoryService.init(NavigationMimeRepositoryService.java:160)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher$3.service(RequestDispatcherFactory.java:518)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:363)
at com.sap.portal.prt.core.RequestDispatcherFactory$ServiceRequestDispatcher.init(RequestDispatcherFactory.java:503)
at com.sap.portal.prt.broker.PortalServiceItem.initServiceInstance(PortalServiceItem.java:347)
at com.sap.portal.prt.broker.PortalServiceItem.getServiceInstance(PortalServiceItem.java:210)
at com.sap.portal.prt.broker.PortalServiceItem.load(PortalServiceItem.java:578)
at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:234)
at com.sap.portal.prt.om.ObjectsManager.getObjectHandle(ObjectsManager.java:147)
at com.sap.portal.prt.broker.PortalAppBroker.getPortalService(PortalAppBroker.java:498)
at com.sap.portal.prt.service.ServiceManager.getPortalServiceItem(ServiceManager.java:431)
at com.sap.portal.prt.service.ServiceManager.get(ServiceManager.java:220)
at com.sap.portal.prt.runtime.Portal$RuntimeResources.getService(Portal.java:130)
at com.sap.portal.pcm.iview.admin.PcmIviewCommon.getAdditionalAttributes(PcmIviewCommon.java:358)
at com.sap.portal.pcm.iview.admin.PcmIviewCommon.initLayers(PcmIviewCommon.java:173)
at com.sap.portal.pcm.iview.admin.AdminBaseiView.createAttrSetLayersList(AdminBaseiView.java:177)
at com.sap.portal.pcm.page.admin.AdminBasePage.getCustomImplementation(AdminBasePage.java:76)
at com.sap.portal.pcm.admin.PcmAdminBase.getImplementation(PcmAdminBase.java:642)
at com.sapportals.portal.navigation.LightningHelperService.getFrameworkPageAttributesValues(LightningHelperService.java:143)
at com.sapportals.portal.navigation.LightningHelperService.getFrameworkPageAttributesValues(LightningHelperService.java:171)
at com.sapportals.portal.navigation.fpm.util.PhaseConfiguration.prepareAttributes(PhaseConfiguration.java:71)
at com.sapportals.portal.navigation.fpm.util.PhaseConfiguration.storeRelatedAttributesInSharedStorage(PhaseConfiguration.java:35)
at com.sapportals.portal.navigation.fpm.NavigationFpmListener.doFrameworkPhase(NavigationFpmListener.java:535)
at com.sapportals.portal.navigation.fpm.NavigationFpmListener.doPhase(NavigationFpmListener.java:122)
at com.sapportals.portal.pb.fpm.FPMContainer.distributeEvent(FPMContainer.java:63)
at com.sapportals.portal.pb.fpm.FPM.doDocumentHook(FPM.java:179)
at com.sapportals.portal.prt.service.document.DocumentHookMulticaster.doDocumentHook(DocumentHookMulticaster.java:100)
at com.sapportals.portal.prt.service.document.DocumentHookService.doDocumentHook(DocumentHookService.java:119)
at com.sapportals.portal.prt.service.document.DocumentHookServiceNew.doDocumentHook(DocumentHookServiceNew.java:186)
at com.sapportals.portal.prt.connection.PortalHook.doDocumentHook(PortalHook.java:665)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:183)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)
at com.sapportals.portal.navigation.PortalLauncher.doContent(PortalLauncher.java:116)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: javax.naming.InvalidNameException: Character not allowed: ':' in 'pcd:resource_repository'
at com.sapportals.portal.pcd.pl.PcdName.checkComponent(PcdName.java:64)
at com.sapportals.portal.pcd.pl.PcdName.checkNameComponent(PcdName.java:39)
at com.sapportals.portal.pcd.pl.PcdName.padd(PcdName.java:636)
at com.sapportals.portal.pcd.pl.PcdName.add(PcdName.java:626)
at com.sapportals.portal.pcd.gl.util.StringUtils.tokenizeIntoPcdName(StringUtils.java:112)
at com.sapportals.portal.pcd.pl.PcdName.appendUrlInternal(PcdName.java:408)
at com.sapportals.portal.pcd.pl.PcdName.<init>(PcdName.java:245)
at com.sap.portal.resource.repository.ResourceRepositorySrv.initRepositoryRootContext(ResourceRepositorySrv.java:121)
... 132 more
1)We are suspecting this issue is related to the theme issue.How to update the theme in the upgraded portal(have a backup of themes)
2)Want to know if we update a theme where it stored at the operating system level(in NW 7.3 EHP1 as well as NW 7.0)
3)Is there any post steps after portal upgrade.
Request you suggest.
Regards
MaruthiHi
Refer the SAP Notes
1942399 - Fix usage of unregistered class loader while processing HTTP request in an application being updated or stopped at the same time
1744820 - Migration 7.3 fails while executing migration of pcd_upgrade
1703578 - WPC migration stops during connection creation
1918086 - ERROR: Unable to get iView
Regards
Ram
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