Unable to log into itunes on my iphone

Keep getting the error:
Could Not Sign In
An unknown error has occurred
This happens when I try to download an app or sign into view my account on my phone.

Solution:
In settings log out of itunes account, and then sign back in.
Thanks to Vmax801.

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Unable to log into itunes & app store

I am unable to log into itunes & app store from my iphone5s OS 7.1.1. The apple ID works on the apple site and from my apple tv and ipad etc. I have rebooted the iphone, deleted icloud and logged back in successfully. I can use find my iphone and see my other devices. When I go to settings > iTunes & App Store > enter the apple ID and password and press sign in > it shows a activity circle at the top by the wifi indicator but then nothing else happens. Settings > iTunes & App Store still has my username and password. I can press sign in again but nothing happens.
I've tried to go into iTunes Store and look at my previous purchased movies but it keeps prompting me to sign in.. I use existing apple ID > enter ID and pass > and it just loops the same process over and over.. use existing apple ID > enter ID and pass > use existing apple ID > enter ID and pass > etc..
Thanks for the help.

Hello Anand,
To troubleshoot your problem, follow the steps below:
1. Delete the file - Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
2. Restart OS X
3. Try logging into Mac App Store again.
All the best !

I changed my email for my apple account online and now i can't log into itunes on my iphone 5 can any one help please?

i changed my email for my apple account online and now i can't log into itunes on my iphone 5 can any one help please?

Sign out of your Apple ID on the device and sign in with the new credentials.

Unable to log into itunes store (0x80092013) and update problems

I am having problems logging into the itunes store using itunes 10.6.0.40 in Wndows 7 in the uk which results in the error message shown below:
'We could not complete your itunes store request. An unknown error occurred (0x80092013). There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted. Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted. Make sure your network settings are correct and your network connectivity is active or try again later".
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings (8.8.8.8 and 8.8.4.4)
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version. This also runs Norton Smart Firewall and is having no problems. So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address: 169.254.183.23
Subnet Mask: 255.255.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server: 0.0.0.0
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.

I have spoken directly with Apple over the last couple of hours. They are aware of the problem and are going to ask their engineering department to investigate. It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers? If so, please report the problem. This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources. The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad. Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL). iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active. iTunes own diagnostic tool points in the same direction too. The network connectivity test (see image below) shows the network interface and internet connection are fine. It is just the secure link that is failing. It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory. The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users. If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple.

Unable to log into itunes

My apple id is for a UK store but for some reason I keep getting directed to the US store and am not able to log into the itunes store

Hi babiecatz,
Usually when this happens they are looking for the 3 digit security number that is on the back of whatever card you are using for your account. I would retype your account data and update it, if this does not work contact ITunes support. I hope this helps!

Can't log into itunes on my iphone 5s

okay so , i have problem with i cloud and i reset my network then it worked but i stil can't download any application from i tunes and i tried to log out and log in again but i can't log in anymore and i don't know why , i need help , thanks in advance

I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3

Can't log into itunes. It says there was an error with itunes. Can't even log in from my ipod touch

I am new to Apple. I recently got an Ipod touch and created an apple ID. while I can log into the manage account section, am unable to log into itunes on the computer or the ipod. I have windows 7. Am also not able to log into other apps such as facetime etc.
Please help!

Hi shrutsd,
After reading your post, it seems you are unable to access your Apple ID. Have you attempted to reset your password then try logging again?
Here are the steps for resetting your password:
Apple ID: Changing your password - Apple Support
Learn how to change your Apple ID password.
Follow these steps to change your Apple ID password. If you can't remember your password, follow the steps for what to do if you forget your Apple ID password.
Go to My Apple ID (appleid.apple.com).
Click “Manage your Apple ID” and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
Click "Password and Security".
In the "Choose a new password" section, click Change Password.
Enter your old password, then enter a new password and confirm the new password. Click Save when done.
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password.
If you forgot your Apple ID password - Apple Support
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

If I changed my Apple ID password on my iphone then log into itunes on my phone with that new password, would it automatically sync to my laptop or would i need to put the new password into my laptop also?

If I changed my Apple ID password on my iphone then log into itunes on my phone with that new password, would it automatically sync to my laptop or would i need to put the new password into my laptop also? My laptop got stolen so I changed my password and wanted to be sure it's safe to enter in the new one on my phone. I don't want it to snyc to my laptop.

Hi loro,
Thanks for visiting Apple Support Communities.
I'm sorry to hear that your laptop was stolen. Changing your password was a good step.
Entering your new password on your iPhone will not affect the laptop, as mentioned in this article:
Apple ID: Changing your password
http://support.apple.com/kb/HT5624
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password.
Best Regards,
Jeremy

I am trying to set up my new iphone 4s, but when i try to log into itunes it keeps coming up with server error. What do i do?

I am trying to set up my new iphone 4s, but when i try to log into itunes it keeps coming up with server error. What do i do?
<Edited by host>

Some free advice. If your son is 8 years old, put him on your account, and set parental controls so that he cannot accidentally run up giant charges within the games.
If your son is 25 years old, get him his own AppleID and make him responsible for his own bills.
In between ... use your judgement.

HT201412 My iphone is requesting that i log into itunes. When I do, it says "an error has occurred".

My iphone is requesting that I log into Itunes. When I do, it says, "an error has occurred". Am I doing something wrong or do I need to take it for service?

Hi jan2710,
If you are having an issue with completing a restore for your iPhone 5, I would suggest that you troubleshoot using the steps in this article -
Resolve iOS update and restore errors in iTunes - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

I can log into AppStore on my iPhone fine but when I download something it say 'can not connect to iTunes retry'

I can log into AppStore on my iPhone fine but when I download something it say 'can not connect to iTunes retry' so I am stuck please help me guys

Hi Grandmaz5,
If you are having issues connecting to Facebook on your iPad, and you have already troubleshot the Facebook app itself, you may want to check the built-in iOS settings for Facebook; you may find the following article helpful:
iOS: Using Facebook, Twitter, and other social network accounts
http://support.apple.com/kb/HT5500
Regards,
- Brenden

An iphone update has wiped all my puchased songs, i can see them in my purchased history but they are missing from my iphone and when i log into itunes on my pc, how do i retrieve them?

an iphone update has wiped all my puchased songs, i can see them in my purchased history but they are missing from my iphone and when i log into itunes on my pc, how do i retrieve them?

Restore from previous backup, be sure use the same iTunes and account you used to store your stuff into your device.

Cannot log into iTunes and App Store since 6.1 update (iphone 5)

I see many other of you having trouble with App Store in other discussions (App Store shows blank), me too.
And I also cannot log into iTunes through Settings-->iTunes & App Stores. After putting in my Apple ID and password it just doesn't go anywhere.
All of these started since I updated my iphone 5 from 6.0.2 to 6.1 yesterday. I've also updated my ipad 3 but it works just fine.
Any one can help?

Hi foxlolo,
Have you tried doing a reset on your iPhone? Press the Home button and the Power button at the same time and hold them down until the Silver Apple appears. Once it has fully reset, try to log into iTunes again on your phone.
Hope this helps!
Cheers,
GB

HT5012 I recently updated my IOS using the beta found on an iTunes account link... Ever since then I've been unable to log into my iMessages and FaceTime account through my iTunes. The only explanation it gives me is that my connection was lost.... What

I recently updated my IOS using the beta found on an iTunes account link... Ever since then I've been unable to log into my iMessages and FaceTime account through my iTunes. The only explanation it gives me is that my connection was lost.... What to do?

It was downloaded through my iTunes account... So im sure it wasn't pirated. It's nothing more than a beta test to work out the bugs. But do u have any suggestions as to how i can about redownloading the same iOS but now the 'bugs' should be all worked out....

HT4972 I have a new computer and a old iphone 4 that hasn't been updated in a long time. I logged into itunes on my new computer and plugged in my phone and there is no option to sync. ;( suggestions?

I have a new computer and a old iphone 4 that hasn't been updated in a long time. I logged into itunes on my new computer and plugged in my phone and there is no option to sync. ;( suggestions?

The ipod is not a backup device. The music sync is one way - computer to ipod. the exception is itunes purchases. Without syncing: File>Transfer Purchases
Copy everything from your old computer, or your backup copy of your old comptuer, to your new one.

Unable to log into itunes on my iphone

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