Unable to log into itunes store (0x80092013) and update problems

I am having problems logging into the itunes store using itunes in Wndows 7 in the uk  which results in the error message shown below:
'We could not complete your itunes store request.  An unknown error occurred (0x80092013).  There was an error in the itunes store please try again later"
However, I am able to browse the itunes store without any problems (this does not require logging in).
In addition selecting the menu item Help > Check for updates in itunes results in the message "The itunes server could not be contacted.  Please check your internet connection or try again later'
I also have two ipods and an ipad and clicking on the <Check For Update> button on each of them within itunes results in the error message "The ipod update server could not be contacted.  Make sure your network settings are correct and your network connectivity is active or try again later". 
In trying to fix the above problems I have tried the following:
Re-installed itunes
Ran ipconfig /flushdns
Changed my dns entries to use dynamic dns entries and also tried googles settings ( and
Put entries in the hosts file for gs.apple.com etc
Reset the winsock using the command netsh winsock reset
Turned Norton smart firewall off completely
Ensured interent settings were set to 'Check for server certificate revocation' was unticked and "SSL 3.0" and "TLS 1.0." were both ticked
General internet connectivity is working fine it is just itunes where the problems are.
I can also log onto the itunes store from the ipad itself without a problem.
I also have a Windows Vista laptop which can connect to the itunes store without a problem and can also run the menu item Help > Check for updates and results in a message saying itunes is the latest version.  This also runs Norton Smart Firewall and is having no problems.  So I am assuming from this that my setup is not at fault and it is not an isp issue.
I have also noticed that a number of other people are reporting problems logging into the itunes store and also error 0x80092013.
The results of an itunes diagnostic test (Help > Run Diagnostics) are shown below (this shows that the itunes store can be browsed but attempts at prurchasing etc cannot be completed)
  Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.10)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP
iTunes Serial Number 0012AF0402B0FA18
Current user is an administrator.
The current local date and time is 2012-03-11 18:01:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4870
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {46932D17-49B1-4170-9CA8-EA1A00438097}
Description: Microsoft Loopback Adapter
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {58D508FD-AACB-4B61-B19B-D91F9FD1F400}
Description: Bluetooth Device (Personal Area Network) #2
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {4C3DB141-4DA2-4484-A598-E5B7ACD6E684}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Mar 11 17:05:46 2012
Lease Expires: Sun Mar 11 17:05:45 2012
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-03-11 17:58:25.

I have spoken directly with Apple over the last couple of hours.  They are aware of the problem and are going to ask their engineering department to investigate.  It is perhaps not a big priority at the moment as they say they only have 30 confirmed reports of the issue worldwide.
Is it possible that there are other people who are having the same problem and are watching the forums waiting for answers?  If so, please report the problem.  This is the only way for Apple to understand the scale of the problem (if indeed it is a big problem) and to be able to escalate the issue and allocate suitable resources.  The issue we are seeing is:
I mentioned what you said about downgrading - I have also contemplated this but I am expecting I will need to run 10.6 for HD media and syncing with the new iPad.  Apple agree downgrading is not an acceptable solution, and there must be a way forward, but if you dont need 10.6 then why not downgrade until the problems are resolved.
My take on the problem is this:
The error code is the same as a Windows error code that suggests the issue is with accessing the certificate revovation lists (CRL).  iTunes 10.6 is a signed application that needs to access a CRL to determine whether its certificate is still active.   iTunes own diagnostic tool points in the same direction too.  The network connectivity test (see image below) shows the network interface and internet connection are fine.  It is just the secure link that is failing.  It is possible to view the apple store, and download podcasts etc.. but it is not possible to sign into an account or make purchases.
One person has replied to many of these postings suggesting the problem can be fixed by updating DNS settings, which could add weight to this theory.  The person who posted this didnt explain why this worked for them, but if DNS settings have not propogated fully for a new CRL this could be causing problems for some users.  If so this could just fix itself in the coming days, or it may work if you can connect to the internet from a different connection like a public wifi hotspot.
I will post updates if I get anywhere or hear anything back from Apple.

Similar Messages

  • Unable to log into itunes & app store

    I am unable to log into itunes & app store from my iphone5s OS 7.1.1. The apple ID works on the apple site and from my apple tv and ipad etc. I have rebooted the iphone, deleted icloud and logged back in successfully. I can use find my iphone and see my other devices. When I go to settings > iTunes & App Store > enter the apple ID and password and press sign in > it shows a activity circle at the top by the wifi indicator but then nothing else happens. Settings > iTunes & App Store still has my username and password. I can press sign in again but nothing happens.
    I've tried to go into iTunes Store and look at my previous purchased movies but it keeps prompting me to sign in..  I use existing apple ID > enter ID and pass > and it just loops the same process over and over..   use existing apple ID > enter ID and pass > use existing apple ID > enter ID and pass >  etc..
    Thanks for the help.

    Hello Anand,
    To troubleshoot your problem, follow the steps below:
    1. Delete the file -  Macintosh HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
    2. Restart OS X
    3. Try logging into Mac App Store again.
    All the best !

  • Error 310 when logging into iTunes Store and app Store

    I just bought AppleTV. It allows me to log into the iTunes store through my wireless connection. However, I can't connect to iTunes store through my MacBook. I keep getting 'Unknown error 310'. However, I CAN log into iTunes store through my PC which is connected by ethernet cable. Does anyone know how I can fix this with my MacBook?

    This is probably due to a connection error.
    I fixed this by navigating this route:
    Control Centre > Network and Internet > Internet Options > Connections Tab > LAN Settings > Untick proxy server box (if ticked).
    Hope this solved your problem!

  • Since my apple tv (gen2) update yesterday i can no longer log into itunes store on any account at all??

    Updated my apple tv last nite, it did two updates and now im told it is upto date, i cannot log into itunes store, says it is unvliable, but my computer and iphones can acces it fine. any one else having this issue? also a problem ive been having since i got it is that home sharing wont work with my itunes or my iphone 4. but when i power off and on my wifi router it starts working, every time i want to use it this happens?

    I assume from your first post that you will have tried restarting your router. if you were having to restart it all the time previously have you considered an interference problem.
    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
    Refer to your router manual for instructions on changing your wifi channel.

  • Get error (0x80092013) logging into iTunes store, can someone help?

    Getting error (0x80092013) trying to get into iTunes store. Can anyone out there help me.

    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • I can't see my country name when I tried to log into iTunes Store for first time

    Couple of days ago, I successfully registered in iOS Developer Program. All of the process is completed. Today I tried to log into iTunes Strore from my mac. But it asked me "This Apple ID has not been used with the iTuens Store" Please review your account information.
    I clicked on review.
    I am not in United Kingdom, so I need to select my country for a valid billing information. But my country name isn't listed there. :-(
    I am from Bangladesh, and I believe that we do not have payment processing problem. So I don't know why Bangladesh isn't included there! Can someone give me any suggession? Should I contact with Apple Support Team?
    I have already Purchased iOS Developer Program Using my Credit Card. If my credit card is acceptable, then why can't I get registered in iTunes Store? I want to connect with it and all of you know that iTunes Store is the worlds best store for applications/games/.................... and more......
    Please help someone

    There are 120+ countries that have iTunes Stores, but that leaves many that do not.  You can consult this document:  iTunes Store: Which types of items can I buy in my country?
    Opening in a new country requires a tremendous amount of legal, commercial and financial investment, but I am sure Apple would be interested in knowing where there is unmet demand.  If you wish to make suggestions to Apple, you can use the iTunes Feedback page.

  • Cannot log into iTunes store

    I purchased a new Windows 8 PC and installed the latest version of iTunes.  I can connect to the iTunes store but when I attempt to log in I receive the following error message "We could not complete your iTunes Store request.  The iTunes Store is temporarily unavailable.  Please try again later.".  I receive the same error message when I attempt to authorize the new computer.  I have uninstalled iTunes completely according to the instructions from Apple support then reinstalled iTunes but I still have the same issue.  I can connect to iTunes without issue on my other computers/iPad/iPhone on the same network.  I ran diagnostics and it can connect without issue.  I have also tried disabling my firewall and I still get the same error message.  What can I do to resolve this issue?  I can post the diagnostics report if you wish.  Thank you in advance for your assistance.

    OK, so my friend was able to log into iTunes on my computer so we know everything is working.  I was able to log into iTunes on another computer just fine.  So this looks to be an issue with me account on my laptop.  What could cause this?  Any suggestion are appreciated.  Thanks.

  • No change to system. Suddenly cannot log into itunes store or App store using Apple ID. Itunes v12.1.1.2 osx 10.10.27

    OSX 10.10.2
    AppStore V2
    MacBook Pro (Retina, Mid 2012)
    2.6 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 650M 1024 MB
    Made no changes to system.
    Logged into itunes today and it will not accept my Apple user ID, so cannot access store.
    All local music is visible and all local functions (sync with iphone/backup etc) work
    Same issue with AppStore, receive message cannot connect to app store.
    However, from Mac using either Firefox/Chrome/Safari browsers I can access iCloud (using same AppleiD), so ID seems ok
    I have confirmed credentials for itunes and app store by using my iphone 5 and ipad.  Both seems to work and connect
    I did have had some broadband (BT + BTHomehub2) issues last week, but now can access all public sites using FF and Chrome browsers, through Safari sometimes does refuses to connect, but if system is re-booted Safari works again.
    I have check date/ time settings.  I have check Apple Firewall is on but allows connections to itunes and appstore
    I have removed the following
    and rebooted.
    All entries are recreated successfully
    There are no duplicate entries or entries with strange extension to these plists
    Any advice or direction of where to look next would be appreciated

    Hey thanks b noir. That solved my problem! I ran the autoruns programs and the only suspicious programs in the winsock tab was Speedbit (a video accelerator program). As soon as I unistalled it iTunes started working properly again. It's strange because Speebit ran together with Itunes for quite a while without problems -  must've been a new update.
    I guess I'll never get back the many many hours I spent trying solve this problem...
    Good luck to everyone out there with similar issues. i hope this helps.

  • I am unable to sign into itunes store

    I have downloaded itunes onto laptop with windows 8 and it is running great, however when I go into itunes store and try to sign in, it keeps saying appleID has not been used before in the Itunes store and I need to review my account. To be fair, I haven't used it in the store yet, but when I click on review it takes me to the page for setting up an apple ID which I don't need to do! I have checked account online and as I am posting this, it shows username and password are valid as I have to sign in to type this!
    Any ideas? Have I missed something?

    It just keeps trying, nothing happens or sometimes it times out. I switched laptops so it isn't the same laptop that I used to activate my Ipad with. I tried deauthorizing and reauthorizing but still no luck.I even deleted Itunes and then downloaded Itunes again but still unable to connect to the I tunes store on its own or while syncing the Ipad. Not sure what steps to take other than going back to the old laptop.

  • Apple TV will not let me log into iTunes Store

    Hi, Any help appreciated! I have just purchased an Apple TV and it will not connect to my iTunes Store, it gives me the message "User Name or Password Incorrect" but they are NOT, I can log into the store through the Macbook without any problems, I have tried friends accounts and get the same message, Been on the phone to support for 2 hours NO HELP!

    Add me to the list. I just bought mine & can't log onto the Apple Store to rent/purchase. I can on my MBP.
    I've had the same thing happen when I tried to enter my YouTube username & password. It wouldn't accept it. I thought it was a fluke w/YouTube. Apparently not so.
    So, I can't buy or rent movies/TV shows. Exactly why do I want this gadget?
    How about an update on the Apple site that just recognizes these problems & promise a fix?
    Message was edited by: Randy Green

  • I can't log into itunes store, app store or software update since installing mavericks....help please?

    Ever since downloading and installing Mavericks, I have been unable to use my apple id  on my Imac. I can't get into Itunes store, the App store or software update and it's driving me mad. Any ideas?
    When I try and do software update, it gives error -1712. It's an Imac with 3.1GHz i5 and 4GB Ram

    Hi Carolyn,
    tried that and it's the right ID, but when I go to Itunes and click on the store, it won't even access the store. If I try to sign in, it brings up the window, I put in my ID and hit enter.....it doesn't even change to my ID, just stays as 'sign in'
    When I try and open the app store or software update, nothing appears in the app store window. It's like those particular apps aren't connecting to the internet. Don't use Safari, so don't know if that's affected, but Chrome and Firefox are fine.

  • Unable to sign into iTunes store...java error

    Hi, when I try to sign in to my iTunes I get this error.
    java.lang.outofmemoryerror: java heap space
    I just bought an iMac and transferred all my iTunes files to this computer. I have authorized it and it is one of two computers currently authorized for purchases. Since I can't sign on I can't purchase either. I requested a change to my password, which I "changed" it to the password I was always using, still no results. Any suggestions?

    Have you heard anything more about this? I'm having the same problem trying to log into iTunes on my DELL. Can't seem to find any answers on net.

  • Plist parsing error when trying to log into iTunes Store

    Can't log into App Store on my iPhone 5S, when trying to access my account on my MacBook I get "plist parsing error". Pls help.

    Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.

  • Logging into iTunes Store Account

    I wonder if someone can help? I've seen similar problems on here but slightly different to mine. I've already tried emailing Apple support but no joy!
    For the last couple of weeks I've unable to access my iTunes store account on my laptop.
    When I try to sign in and I enter my login details (which are correct cos I'm still able to access via iPhone)The system appears to be loading as the black and grey is box at the top is moving but then nothing happens and there are no error messages.
    When I run diagnostics it tells me that a secure connection to iTunes is unsuccessful and not in safe mode and that I'm not an administrator but yet I'm the only person to have a user account on this laptop so therefore I am the administrator. It also says the connection timed out! I've tried uninstalling and re-installing which in itself took 3 weeks as for some reason I'm not been able to access any Apple related websites either! Even now I can only view certain Apple websites but yet any other sites apart from Apple seem to be fine. I've checked my firewall which says that iTunes is ticked in the exceptions box and also that the SSL3 and TLS1 options are selected in advanced Internet Options.
    Any other suggestions would greatly appreciated!

    When I run diagnostics it tells me that a secure connection to iTunes is unsuccessful and not in safe mode and that I'm not an administrator
    Then you're probably not.
    but yet I'm the only person to have a user account on this laptop so therefore I am the administrator.
    Not necessarily, no. There is an account in Windows actually titled "administrator", distinct from your user account. Your user account may or may not have administrator privileges, depending on what was granted when the account was created.
    a secure connection to iTunes is unsuccessful
    That usually suggests some sort of firewall, privacy filter, or antivirus/antispyware utility is blocking the connection. This block may be in software on your laptop or in any router through which your Internet connection runs. From your description of your other problems, it definitely sounds like some sort of firewall to me.

  • I logged into itunes store and nothing appears?

    I logged into the itunes store but nothing appears, I even tried to search but nothing

    Hello MemawRN
    Check out the first article, as it is a universal article to troubleshoot the iTunes Store across all devices and computers. If you have Windows, then check out the seconds article as it pertains to having a blank screen
    Can't connect to the iTunes Store
    Apple software on Windows: May see performance issues and blank iTunes Store
    -Norm G.

Maybe you are looking for