Unable to log on with apple ID - error message "an unknown error has occurred"

When I try and log on to apple website using my apple ID, I get an error message saying "an unknown error has occurred". How can I fix this?
I've changed my password several times and was able to successfully make a purchase from Itunes using new password, so I'm not sure what the problem is.

For whatever reason, I can now log in to the apps store with one of my ids. It says my other account no longer exists so I can not update pages and numbers. It will not let me rebuy these programs under the working account because my computer recognizes that I bought them before.

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I am having a problem opening pdf files. I get an error message saying a problem has occurred with the licensing of this product. Restart your computer and re-launch your product. If this problem still occurs after restarting ... error code:213:19 Can

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a problem has occurred with the licensing of this product. Restart your computer and re-launch your product. If this problem still occurs after restarting ... error code:213:19

Hi AdobeFiles,
I'm sorry to hear that you're unable to open PDF files. Please see this Help document: Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI for solutions.
Let us know how it goes!
Best,
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Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following i

Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

My purchases show partially downloaded. When I attempt to resume the download I recieve an error message " an unknown error occurred -50" Itunes has charged for the download and sent a reciept however the shows wont play?

My Purchases show partially downloaded. When I attempt to resume the download I recieve an error message: "an unknown error occurred -50". I tunes has charged for the download and sent a reciept however the shows wont play?

I had the same problem so (assuming under the Purchased items in the Store you have a song stuck at 'Downloading'):
I went to Music, then Artists.
From there I chose the album.
The song that failed to download had the cloud symbol next to it.
I clicked the cloud symbol and the song completed the download for me.
(Please note this was in iTunes for Windows - I expect it to be similar in iTunes for Apple)
Message was edited by: UbergeekRFC - parenthetical note added
Message was edited by: UbergeekRFC - added note about song stuck as downloading

When I attempt to connect to iTunes Store, I receive the following error message: An unknown error has occurred (0x80090318). Any help appreciated!

When I attempt to connect to iTunes Store, I receive the following error message: An unknown error has occurred (0x80090318). Any help appreciated!

Hey there Dan256162,
I understand that you are receiving a specific error code when attempting to connect to the iTunes Store, error 0x80090318. I have an article for you that references this code and links you to another article for troubleshooting to address this issue. Here is the article that references the error code:
iTunes: Possible iTunes Store errors - Apple Support
http://support.apple.com/en-us/HT203174
And here is the linked troubleshooting article that will help you resolve the issue:
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
http://support.apple.com/en-us/TS4123
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

Icloud 'Buy More Storage error message 'an unknown error has occurred."

I'm getting this error message, "an unknown error has occurred." when trying to buy extra storage space from my iPad. I have money on my itunes account. What am I doing wrong??

You must have a valid credit or debit card account to purchase iCloud storage.
Can't be done with a gift card.

HT4211 I can't get words to open. I have no other applications open, but every time I tap the icon I gat an oops error message that a problem has occurred. ***

can't get words to open. I have no other applications open, but every time I tap the icon I gat an oops error message that a problem has occurred. ***

First try killing Words. When on the home screen double press the HOME button, then swipe the screen image of Words up to close it.
Next, reset your iPhone by holding HOME and SLEEP until an Apple logo appears. If the problem is not resolved delete the app from your phone, reset the phone again, then reinstall the app.

When opening I-Tunes i get the following error message: an unknown error occured (-42032). What shall i do?

When opening I-Tunes i get the following error message: an unknown error occurred (-42032). What shall i do?

Hi,
Try here: http://forums.techarena.in/portable-devices/1394350.htm.
Hope this helps!
---likeabird---

HT1386 unable to sync my ipad2 receive an error message 1140 (unknown error) HELP..don't want to have to go to the apple store to be able to sync my ipad to my desktop !!

For some unknown reason, I am unable to sync my ipad2 with my desktop. I receive a message saying it cannot sync due to an unknown error 1140.
Hate to have to run to the apple store to get this resolved...hope someone here knows the answer !! I need to sync !!
Thank You.

Experienced User Terrell Smith recently posted on this Error Code:
Terrell Smith:
"Today I was in an Apple Store, and four Apple Geniuses could not solve this problem. It seems to have something with large iPhoto Libraries, because when I started iPhoto up with a small library (1,100 photos), the problem did not occur. In iTunes, under the Photo's option "Sync Photos," if the iPhoto library is large (38,000 photos), the option to select the radio button "Selected albums, Events, and Faces" is grayed out, and you cannot select it.
My guess is that since the large iPhoto library will not fit on your iOS device, iTunes throws the 1140 error.
As others have noted, if you uncheck "Sync Photos" in iTunes, the rest of things will sync instead of throwing the 1140 error message.
But you don't have synced photos then.
The Apple Store told me they have no solution for this error. We should file iPhoto Feedback, and that this issue has been escalated to Apple Engineering."
http://www.apple.com/feedback/iphoto_ios.html
Hope this helps

HT4061 Help with Restore error message "An unknown error has occurred (2006)"

My iphone 4s stopped working suddenly today - I have tried to restore it but am getting an error message every time that says "An unknown error has occurred (2006)" - does anyone know what I can do please?

Hello Miranda,
The following article contains information that may help get your iPhone restored.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
All the best,
Allen

Very helpful error message: "An unknown error occurred (-12939)

My iPhone will now play nothing that hasn't already been downloaded to it via Match. 'Use Cellular Data' is set to ON.
Sometimes after tapping the Play icon an error message will pop up after a while: 'Unable to Download Songs - An unexpeced error occurred (-12939)' with buttons 'Done' and 'Retry'. 'Retry' results in the same condition.
But most of the time when I tap the Play icon, the progress bar sits at 0:00 with no indication that it's even trying to download the track.
This occurs whether I'm accessing via WiFi or via a 5-bar 4G signal.
It hasn't always been like this - do you know what -12939 means?
Since Apple refuses to support this product, some 'regular' person must have access to the error codes, no?

Hi Coolmonk,
Welcome to the Support Communities!
Do you have a Windows computer? The article below explains how to troubleshoot error -9812.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297?viewlocale=fr_fr
"Error -9812"
This alert is often caused by cryptographic issues with your Windows installation.
If you have broadband access (cable, DSL, or other high-speed access), try turning your modem off for a minute and then turning it back on. If you also have a router connected to the modem, turn it off for a minute and then back on again. Once you've established a web connection, try accessing the iTunes Store again from iTunes.
Check for updates to Windows, or search Microsoft's support pages for KB931125. Install the latest available update for root certificates from the Microsoft Download Center.
If the issue continues, follow the steps in the Microsoft knowledge base article KB822798 to resolve the issue. Note that while the Microsoft article describes a different issue, both issues share the same cause and solution.
I hope this information helps ....
Have a great day!
- Judy

I've synced ok till recently but an now having problems syncing myipod touch on windows platform - seems to start ok but then get the error message "an unknown error has occurred 13019" and the sync stops at that point so new music is not added - help!

Hi
I've been able to sync in the past but recently get an unknown error 13019 and the sync is stopped - so new music i've loaded up and other stuff doesn't go across - my ipod classic syncs ok as usual - but my ipod touch has the error.
Please let me have any ideas to fix
thanks
Bill

Have you seen this support article related to your error message?
http://support.apple.com/kb/TS2830
Or see this older thread with a number of other potential solutions.
https://discussions.apple.com/thread/2046768?start=0&tstart=0
B-rock

TS1372 After trying all the above mentioned solutions im still getting the error message"An unknown error has occurred" followed by the error number 1439" Any more solutions or is my Ipod screwed?

After trying all the solutions suggested by the the people at apple on their web site regarding the error message The ipod"ipod" could not be restored. An unknown error has occured (1439). After try all 9 of the resolutions provived i'm still getting the same message and am no nearer to restoring my ipod? Any suggestions or is my Ipod screwed?

[email protected] wrote:
I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email. or phone.
Then contact Apple directly.
This is a user to user technical support forum. No one here has access to manage Apple ID's other than their own.
There is no Apple presence here.

New error message "An unknown error has occurred.....

"An unknown error occurred when trying to play the video OutputApplicationProtectionFailed"
As of last night (24/2/13) we lost the ability to view Catch Up, On Demand, recorded shows. Also unable to use pause, rewind, forward etc. whilst watching live TV. All channels still being received and able to record new programmes, we are just not able to watch anything back. When trying to watch recorded programmes it instantly returns to the programme select page but changes the status of the recording to viewed (black to white).
All cables checked, adapters reset, registration restored, adapters paired, numerous reboots. Been through the same routine time and time again. Vision box (New Look) indicates that it is offline, but Home Hub is showing all 4 blue lights and able to use wireless broadband for all other devices (phones, tablet, laptop). Currently no key modulus / tokens showing on System Information page within Help and Settings but the same issue occurs when tokens are active.
Any help would be greatly appreciated. I have been on the phone for two and a half hours with three different tech support assistants this morning and still unable to resolve this new issue.

I'm afraid I have never come across this. If you have checked all tat you say and powered it off at the wall I'm afraid I'm stumped. If you have got nowhere on the telephone then it might be an idea to contact the Mod team - link below
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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I downloaded an album from iTunes and some of the songs downloaded but others didn't there was an error message 8003 Unknown error occurred. While I downloaded the album to my phone, it wouldn't download to my mac, what am I doing wrong???

I purchased an album on ITunes store, while the items downloaded to my phone, it didn't download to my mac. Some of the songs downloaded but not the majority, when I try to download the songs, it gives me an error 8003 Unknown error occured. What am I doing wrong? If I can't download this album, how do I get a credit??

Hello mercdw,
Once the music has been downloaded to your iPhone, you can transfer purchases from your device to iTunes.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Alternatively, the following article provides further information regarding this error and steps that can help resolve the issue.
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista:  \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7:  \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP:  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Allen

Unable to log on with apple ID - error message "an unknown error has occurred"

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