Unable to login to Blackberry ID via smartphone

I got my new phone just before Christmas and set it up on Vodafone however, ported my old phone number to my new vodafone contract shortly afterwards. Ever since then I have been unable to login to my BB ID account via my phone. I have tried resetting my password (via my laptop) but still no joy. I get a message saying 'enter the user name associated with this smartphone'. I only have the one private email address and was able to login prior to the porting of my number. Everything else works perfectly, but I am at a total loss with this one. Can anyone help me please???

Same problem and tried all solutions that I found on internet. NO WAY OUT.
Additionally, now I have to spend a lot of time to get what I need from Blackberry. Don't remember how many time I have to register for something from Blackberry. A Blackberry ID, a sign-in to support forum of Blackberry and a lot sign-in to other support forum to ask for a solution to solve my BB problems.
My first BB was in 2007 and it was great. Now I hate my BB 9930.

Similar Messages

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software"

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software" please help.

Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Unable to login to Blackberry ID account

Last Thursday my phone got wet, I had it in rice til today, it looks like it works but soon as I try to get on it asks for my username and password, I put it in and I keep getting the message "unable to login to your BlackBerry ID account", can someone tell me what to do
Thank You

Hello,
First, congratulations on doing the rice treatment properly...so many folks get impatient and check too soon! But, even with that, with moisture intrusion into a BB, the only thing predictable is that the result will be unpredictable. I've heard of BBs coming back to life and running fine for a long time. Others never come back to life at all. Others come back fine at first, and then get worse over time. And everything in between those results as well. You are lucky that you have it working as it is.
As to that error message, here is a KB:
KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Please watch very carefully as you enter your credentials to be 100% certain that the characters you intend are actually being sent...with moisture damage, the keyboard connections often get flaky, resulting in very strange things.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to login to Blackberry ID

I had two email accounts set up on my blackberry but now both have asked for validation. I have tried to validate using my Blackberry ID and password that I know is correct and it keeps telling me it is unable to login. the same is now true of Blackberry world, which of course uses the same ID. I have now changed my password four times and I don't know what else to do. I have taken the battery out etc. but it just continues to fail on login. My password changes have been successful but as I have used 7 of my 10 login chances I don't want to end up wiping my phone's memory if it doesn't work again. Please help!

Hey rachb,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you provide the exact error message you're receiving? Also can you login with your BlackBerry ID from a computer by going to www.blackberry.com/appworld
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Unable to login to Blackberry A/C

I have a Bold 9900 using T-Mobile and have been unable, for the past two days (I previously had no problem), to login to App World. I can login using my computer, and have tried changing email and password of my account to resolve the issue but no success with my blackberry. I keep getting the message that I can not be loged in. I have also tried hard resets by taking out the battery but that doesn't help. Any ideas?

I would love to know the answer to this one too! Got my Torch 9810 on Saturday and transferred all my data off my Curve 8520 using the desktop software and everything was working fine. That is until App World started prompting me to upgrade the various built in apps. I did the Facebook one first and it prompted me to reboot. Since then it is refusing to accept my Blackberry ID, first couple of attempts it said username/password was wrong so tested it out online and it logged in fine. Then I get the unable to log in message and it refuses to let me in! It also keeps sending me a BB Protect authentication message everytime I try (and won't let me authenticate that either).

Unable to login to Blackberry on phone but can on website

Dear all I have an old blackberry phone and I wanted to access the phone. The phone number has changed as I put a new chip in it. I was able to login on the website with my email username and password but it does not recognise me when I log in on the phone. Now it seems I have used up all my attempts. Is there anyone to contact to get this sorted out? I bought the phone from T Mobile in the UK Thanks Jamws

This would the your BlackBerryID you are inputting... NOT the Security password?
If the BBID used on the device in the past is different than what is on the device now, you will be required to perform a security wipe on the 9320 and at the setup screen, use the new BBID.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Unable to Login to SUP 1.5.5 via iPhone

Am using SUP 1.5.5 and am able to connect to there server and unable to login. can anyone help us to sort out what could be an issue.

Hi ,
you may be probably hitting one of these two defects.
CSCuj52520 or
CSCuj97832.
There are workarounds for these two defects and initially we need to know if it is the problem due to Admin user previleges corruption or issue with MNT DB growing in size and occupying the entire tablespace.
I suspect this could be a Admin privilege corruption and can be fixed with Rescue ISO image.
Can you please raise SR with TAC who can provide you with Rescue ISO image and help you in implementing the workaround.

Suddenly unable to login via console

I restarted my guest that's been running fine for a few days, and suddenly I am unable to login thru the java browser-based console thru the VM Manager.
Everything about the console looks fine: It shows me all the usual startup messages if I open it while the VM guest is booting, it prompts me for the login username and password but instantly returns to the "TestVMHost login:" prompt after entering the correct password. It does this for all three plain users and root that I have established in this VM guest.
I can SSH into the VM guest just fine with PuTTY over the network and login with any valid username/password, so I am not locked out of access to the VM guest. It's just the java-browser console app itself that suddenly stopped letting me login.
Any ideas?
PS: the VM server is 2.2 and the guest is OEL 5.4 installed from media, not from a pre-built template, both are 64-bits.

Hi, I have no idea of what can be the reason for your sudden console blackout...
What I can say is that here on my side, SUDDENLY, after a few random reboots (and without touching anything else!), I'm not experiencing the system-console error messages flood anymore (pls see my last post, sorry I'm a bit in a hurry and I'm not able to put in the link).
I have a different error now, just one, after that it looks like it started to function "by itself".
I'm starting to think OVM 2.2 has major problems with networking, and I have the feeling they are related to the new bridge "xenbr0:0" that has been probably created for putting one more layer of abstraction regarding the Server Pool Master (has it been designed like this to make possible automatic migration of VM Guests that used to be running on a failed Server Pool Master? Who knows... On 2.1.5, in that scenario, HA wouldn't have been of help, and no automatic restore of any VM Guest would have happened).
What I can say after a few days of tests is I dont' trust this system, thinking to steadily go back to 2.1.5...
I'm maybe doing something wrong too, but this is the feeling. I have also several more minor issues too. Uhm.

Unable to login with my ID and password

Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.
The error i am getting is "Unable to login to your Blackberry ID account".
Regards
Kiran

kiran217 wrote:
Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.
The error i am getting is "Unable to login to your Blackberry ID account".
Regards
Kiran
HI Kiran217
Welcome to BlackBerry Support Forums
Sorry to hear that you are having proble with your BlackBerry®Torch9810.Please go through this Knowledge Base Article and try all suggestion and see if that helps.But first do your Device backup because there is a suggestion within this KB as a last resort in which case you may need that.
KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can no longer login to Blackberry App World or get a password reset, please help!

I cannot login to My Blackberry App World on https://blackberryid.blackberry.com/bbid/login/
I have entered my email and password but it is rejected.
When I ask for a password reset I am prompted to answer a security question. The security question I am given is one I have never set, so I do not know what the answer is meant to be!
Consequently I cannot get a password reset so am unable to access My Blackberry App World, either on my phone or on a pc.
What has happened to my account and why can I no longer log in..?

Apparently, there was something corrupt in my Profile. I backed up my default profile, created a new one and copied over the critical folders and files - the addons; backedup bookmarks, places.sqlite; password info in key3.db and signons.sqlite.
Issue resolved.

Unknown SID Error Message/Unable To Login to VM Manager

Hello,
I have installed VM Server and VM Manager on the latest Virtual Box install for Windows 7.
When I attempt to login into the VM Manager (ID: ovm , Default Password: Welcome1) - I get
the error message:
"... [APP: ovm_console] An incorrect username or password was specified. ...."
I selected all default passwords and database config values during installation (e.g., SID=XE).
(Note: I am able to login to VM Manager GNOME desktop but I am unable to log into the VM Manager UI.
I can log in as root in a Xterm window and the ovm Welcome1 password allows me into the GNOME environment. )
The critical error message in the AdminServer.log IS an unknown 'SID' message (even though the default SID=XE was selected):
"ORA-12505, TNS:listener does not currently know of SID given in connect descriptor"
I reviewed the responses to the "Unable to Login to VM Manager" thread so I decided to try the recommended response (unlocking ovs oracle password) even though the logs responses were different in certain areas. I logged in as Oracle with the correct user env and attempted to start the XE database via sqlplus sys user and startup command. I was unable to start the database due to the below error message:
2012-11-23 14:13:46.210
18 Oracle Instance Startup operation failed. Another process may be attempting to startup or shutdown this Instance.
19 Failed to acquire instance startup/shutdown serialization primitive
~
Shutdown abort also did not get rid of this message. Symptons suggest there is a lock not being released (e.g., primitive file that needs to be cleaned up/removed.) I did remove oracle *.lck files from /tmp directory but this did not help either. The ps -elf output also reveals there are no oracle pmon processes running.
If anybody has additional information on this matter - it would be greatly appreciated.
SUMMARY/EXCERPT OF AdminServer.log AND AdminServer-diagnostic.log
The AdminServer.log squawks an "ORA-12505, TNS:listener does not currently know of SID given in connect descriptor"
<> <> <1353697919018> <WL-001129> <Received exception while creating connection for pool "OVMDS": Listener refused the connection with the following error:
198 ORA-12505, TNS:listener does not currently know of SID given in connect descriptor
199 >
200 ####<Nov 23, 2012 11:11:59 AM PST> <Info> <JDBC> <mjcmanager.example.com> <AdminServer> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1353697919019> <WL-001156> <Stack trace associated with message 001129 follows:
201
202 java.sql.SQLException: Listener refused the connection with the following error:
203 ORA-12505, TNS:listener does not currently know of SID given in connect descriptor
204
205 at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:443)
206 at oracle.jdbc.driver.PhysicalConnection.<init>(PhysicalConnection.java:670)
The critical AdminServer-diagnostic.log error messages are:
AdminServer-diagnostic.log:[2012-11-23T11:17:51.872-08:00] [AdminServer] [ERROR] [] [com.oracle.ovm.mgr.faces.backing.Login] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 79deca6682202612:4258bdee:13b2eaec5e4:-8000-0000000000000099,0] [APP: ovm_console] An incorrect username or password was specified. [Security:090304]Authentication Failed: User ovm javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User ovm denied
69 AdminServer-diagnostic.log:[2012-11-23T09:09:27.835-08:00] [AdminServer] [ERROR] [] [oracle.help.web.rich.converter.RichTopicConverter] [tid: [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 79deca6682202612:16d2c063:13b250c1b7c:-8000-0000000000000147,0] [APP: ovm_help] /u01/app/oracle/ovm-manager-3/machine1/base_adf_domain/servers/AdminServer/tmp/_WL_user/ovm_help/33se2m/war/helpsets/ovmHelp/qstart.html (No such file or directory)
70 AdminServer-diagnostic.log:[2012-11-23T11:16:32.629-08:00] [AdminServer] [ERROR] [] [com.oracle.ovm.mgr.faces.backing.Login] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 79deca6682202612:4258bdee:13b2eaec5e4:-8000-0000000000000079,0] [APP: ovm_console] An incorrect username or password was specified. [Security:090304]Authentication Failed: User ovs javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User ovs denied
71 AdminServer-diagnostic.log:[2012-11-23T11:16:53.672-08:00] [AdminServer] [ERROR] [] [com.oracle.ovm.mgr.faces.backing.Login] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 79deca6682202612:4258bdee:13b2eaec5e4:-8000-000000000000007f,0] [APP: ovm_console] An incorrect username or password was specified. [Security:090304]Authentication Failed: User ovm javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User ovm denied
72 AdminServer-diagnostic.log:[2012-11-23T11:17:51.872-08:00] [AdminServer] [ERROR] [] [com.oracle.ovm.mgr.faces.backing.Login] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 79deca6682202612:4258bdee:13b2eaec5e4:-8000-0000000000000099,0] [APP: ovm_console] An incorrect username or password was specified. [Security:090304]Authentication Failed: User ovm javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User ovm denied
******************************************************************************************

Further investigation reveals the reason why I can't manually start the database as oracle user. The permissions on the oracle directories via the default install are incorrect. Running the command chown -R oracle:dba /u01/app/oracle/ allowed the database to start.. OVS user is now able to login into the XE database.
Now logging in w/ admin user in VM results in the following error message:
" Unexpected error during login (com.oracle.ovm.mgr.api.exception.FailedOperationException: OVMAPI_6000E Internal Error: Connection refused Connection refused Sat Nov 24 11:39:22 PST 2012), please consult logs for details.
I am spending way too much time on this Virtual box install. Any feedback would be appreciated.

Ichat was unable to login to aol instant messenger because...

Hi There
I wiped my hard drive and reinstalled Leopard and all was good. EXCEPT that now I can't log into iChat anymore!
I keep getting this message:
ichat was unable to login to aol instant messenger because your screen name or password was incorrect .
I know that both are correct because I can log into my old iBook and my iMac.
I don't have aol, I use .mac although I don't subscribe, just use it for iChat.
I've deleted the account and started again but always get the same message. I can log in fine using gmail and I used a friends aol and that works but nobody can log into ichat with a .mac screen name.
Help me please.

Ok I also can't log in via adium but if I use my wife's or my mother in-laws sign in then iChat works no problem.
I'm confused because I know my details are correct. Could it have anything to do with the initial set up of the os?

Curve 9380 unable to connect to the internet via wifi

I'm using curve 9380 and unable to connect to the internet via my home wifi, there is no blackberry logo beside the wifi signal symbol. I don't have this probelm if I'm using my laptop or curve 8520 to connect to the internet via the same wifi router. Please help. Thank you.

Check firewall, if you're on wifi then try ethernet to rule out interference. It is likely a network issue.

Unable to connect to BlackBerry (error 1); skipping.

I am a new curve user and was reassured at the Verizon store that I would be able to download software that would enable to me sync my phone up with my Mac.
As promised, I found the software and downloaded it, however, I got the following error message when I tried to perform the sync "Unable to connect to BlackBerry (error 1); skipping."
When I began downloading the software, I read a notice that this version contained a correction to fix this issue, but it didn't seem to work.
I even uninstalled and reinstalled the software in case that was the issue and it's still not working.
I am really enjoying my new phone, however if I can't make this work, I'll have to go with a more compatible model.
Help anyone??

Hi and welcome to the forums!
You might consider resolving this thread and moving to the Blackberry's for MAC forum.
Here is a link to fix your sync problems:
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=1603&query.id=185780#...
Thanks,
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

[07:44:44.673] Unable to connect to BlackBerry (error 3); skipping

Please could someone help me.
I cant get my Blackberry to sync with my PocketMac, when i press sync it downloads for while then finished and says:
"There were warnings generated during the sync. Would you like to view them now?"
When i click yeas it says
"[07:44:44.673] Unable to connect to BlackBerry (error 3); skipping."
Please could you help me as this is very frustrating and i cant sync my calendar, contacts, etc.
Thanks

Hi and welcome to the forums!
You might consider resolving this thread and moving to the Blackberry's for MAC forum.
Here is a link to fix your sync problems:
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=1603&query.id=185780#...
Thanks,
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Unable to login to Blackberry ID via smartphone

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