Unable to login to Blackberry ID

I had two email accounts set up on my blackberry but now both have asked for validation. I have tried to validate using my Blackberry ID and password that I know is correct and it keeps telling me it is unable to login. the same is now true of Blackberry world, which of course uses the same ID. I have now changed my password four times and I don't know what else to do. I have taken the battery out etc. but it just continues to fail on login. My password changes have been successful but as I have used 7 of my 10 login chances I don't want to end up wiping my phone's memory if it doesn't work again. Please help!

Hey rachb,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you provide the exact error message you're receiving? Also can you login with your BlackBerry ID from a computer by going to www.blackberry.com/appworld
I look forward to your reply.
Cheers.
-ViciousFerret
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Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Unable to login to Blackberry ID account

Last Thursday my phone got wet, I had it in rice til today, it looks like it works but soon as I try to get on it asks for my username and password, I put it in and I keep getting the message "unable to login to your BlackBerry ID account", can someone tell me what to do
Thank You

Hello,
First, congratulations on doing the rice treatment properly...so many folks get impatient and check too soon! But, even with that, with moisture intrusion into a BB, the only thing predictable is that the result will be unpredictable. I've heard of BBs coming back to life and running fine for a long time. Others never come back to life at all. Others come back fine at first, and then get worse over time. And everything in between those results as well. You are lucky that you have it working as it is.
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KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Please watch very carefully as you enter your credentials to be 100% certain that the characters you intend are actually being sent...with moisture damage, the keyboard connections often get flaky, resulting in very strange things.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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I would love to know the answer to this one too! Got my Torch 9810 on Saturday and transferred all my data off my Curve 8520 using the desktop software and everything was working fine. That is until App World started prompting me to upgrade the various built in apps. I did the Facebook one first and it prompted me to reboot. Since then it is refusing to accept my Blackberry ID, first couple of attempts it said username/password was wrong so tested it out online and it logged in fine. Then I get the unable to log in message and it refuses to let me in! It also keeps sending me a BB Protect authentication message everytime I try (and won't let me authenticate that either).

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This would the your BlackBerryID you are inputting... NOT the Security password?
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Unable to login with my ID and password

Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.
The error i am getting is "Unable to login to your Blackberry ID account".
Regards
Kiran

kiran217 wrote:
Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.
The error i am getting is "Unable to login to your Blackberry ID account".
Regards
Kiran
HI Kiran217
Welcome to BlackBerry Support Forums
Sorry to hear that you are having proble with your BlackBerry®Torch9810.Please go through this Knowledge Base Article and try all suggestion and see if that helps.But first do your Device backup because there is a suggestion within this KB as a last resort in which case you may need that.
KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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Hello Adscurve,
Try reinstalling the application once again by going to www.blackberry.com/livemessenger on your device browser and test logging in once again. Let me know if you receive any error messages.
Thanks.
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Can't login to BlackBerry ID

I can't login to BlackBerry ID, there's a message "unable to login to your BlackBerry ID account".
I've read the KB2812. What should I do for fixing it? Should I reset my device to factory settings?

Hi F13
Welcome to BlackBerry Support Forums
If all suggestions mentioned within that Knowledge Base KB28212 fails then as a last option you had to Reset your device to Factory Setting .But before that do your device backup using BlackBerry desktop software.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can't login to blackberry id on phone

hi,
i just updated my phone's software and was prompted to login to blackberry id again.
i entered my information and it tells me that the user/password combination is incorrect.
when i click 'forgot password' and it asks me for my email, it tells me that my email in invalid.
however, when i login with the same credentials to blackberry id online, there are no problems.
does anyone know how i can fix this? :/
thanks in advance...

Hey stephwsc,
Welcome to the forums.
This article may help you out.
"Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account info...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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I recently inherited a spare MacBook Air from my wife (who got a new one). I deleted her user account, and set up a new admin user account for me. The machine is running 10.7.5.
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The first thing you should do after acquiring a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.

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Hi Bethany,
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