Unable to login to Blackberry on phone but can on website

Dear all I have an old blackberry phone and I wanted to access the phone. The phone number has changed as I put a new chip in it. I was able to login on the website with my email username and password but it does not recognise me when I log in on the phone. Now it seems I have used up all my attempts. Is there anyone to contact to get this sorted out? I bought the phone from T Mobile in the UK Thanks Jamws

This would the your BlackBerryID you are inputting... NOT the Security password?
If the BBID used on the device in the past is different than what is on the device now, you will be required to perform a security wipe on the 9320 and at the setup screen, use the new BBID.
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