Unable to login to iTunes account - diagnostics attached

For the last 2 days I've been unable to access my account. I don't get any warning or error messages. The top bar looks like its trying to do something but never does. Here are my diagnostics.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Qosmio F50
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number A5E18951A3AECC18
Current user is not an administrator.
The current local date and time is 2011-01-19 12:12:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9600M GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 844dfee376bbfcfc01b07d1f1438c035
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {57640CD4-1398-4752-B37A-011EA0FB2D4E}
Description: Intel(R) WiFi Link 5100 AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 09:00:00 1970
Lease Expires: Thu Jan 01 09:00:00 1970
DNS Servers:
Adapter Name: {C597DFE4-F215-4E48-B954-3358657E2840}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.250.223
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.250.1
DHCP Enabled: Yes
DHCP Server: 192.168.250.1
Lease Obtained: Wed Jan 19 09:39:40 2011
Lease Expires: Thu Jan 20 09:39:40 2011
DNS Servers: 202.152.165.36
202.152.165.39
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-19 12:03:43.

I'm not sure what happened but it has suddenly started working. Slow internet connection maybe?

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