Unable to login to Spotify account.

I have a Spotify account I set up through my old Facebook. I recently deleted my Facebook, and I cannot access my Spotify. Any suggestions?

Hey there , welcome to the community!
If you login to your Facebook account through the Facebook website it will reactivate your account so you can use it with Spotify. If you'd like to use your account without Facebook, then you will need to create a new account using your e-mail address. If you want to go that route, contact the accounts team at the online contact form and they will set you up with a new account and transfer all your content. If you receive an automated e-mail directing you back to the community, just reply to it and you will be connected with an agent that can assist you.

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    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
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    Subnet Mask: 255.255.255.0
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    TLS 1.0 Support: Enabled
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    Hi. I am unable to login to my account on a MacBook Air (mid 2013): when I enter my password it waits for a second, the screen flickers and then it brings me back to the login screen.
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    PS: I am on a MacBook Air Mid 2013 running Mavericks 10.9.4 fully updates
    Model Identifier: MacBookAir6,2
    System Version: OS X 10.9.4 (13E28)
    Kernel Version: Darwin 13.3.0
    Boot Mode: Safe
    Time since boot: 38 minutes
    User: root
    Diagnostic reports
       2014-08-18 eclipse hang
       2014-08-18 eclipse hang
       2014-08-30 DashboardClient crash
       2014-08-30 SystemUIServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-30 WindowServer crash
       2014-08-31 WindowServer crash
       2014-08-31 WindowServer crash
       2014-08-31 WindowServer crash
       2014-08-31 WindowServer crash
       2014-08-31 WindowServer crash
       2014-08-31 WindowServer crash
    Log
       Aug 30 22:30:30 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 30 23:47:57 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 30 23:48:46 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 30 23:48:46 jnl: b(1, 3): replay_journal: from: 22711296 to: 10116608 (joffset 0x11502000)
       Aug 30 23:48:46 jnl: b(1, 3): journal replay done.
       Aug 30 23:49:43 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 30 23:49:43 jnl: b(1, 2): replay_journal: from: 10116608 to: 13495808 (joffset 0x11502000)
       Aug 30 23:49:43 jnl: b(1, 2): journal replay done.
       Aug 30 23:52:26 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 00:00:34 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 00:02:07 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 00:02:07 jnl: b(1, 3): replay_journal: from: 23265792 to: 8250368 (joffset 0x11502000)srom rev:11
       Aug 31 00:02:07 jnl: b(1, 3): journal replay done.
       Aug 31 00:12:48 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 00:21:17 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 00:23:42 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 19:10:19 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 19:13:10 wl0: Roamed or switched channel, reason #4, bssid 0c
       Aug 31 19:14:09 wl0: Roamed or switched channel, reason #4, bssid 0c
       Aug 31 19:16:40 ARPT: 383.493949: MacAuthEvent en0   Auth result for: 00 Auth timed out
       Aug 31 19:16:41 ARPT: 383.848105: MacAuthEvent en0   Auth result for: 00 Auth timed out
       Aug 31 19:17:11 wl0: Roamed or switched channel, reason #4, bssid 00
       Aug 31 19:33:52 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
       Aug 31 19:39:11 wl0: Roamed or switched channel, reason #1, bssid 00
       Aug 31 19:51:46 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
    dylibs
       /usr/lib/libdvdcss.2.dylib
    Spotlight: Indexing and searching disabled
    Firewall: On
    Restricted files: 1618
    Elapsed time (s): 199

    My data is safe, but I prefer not to have to reinstall the system or system-wide applications, specially since things work just fine for other users.
    I'm doing a workaround: creating a new user, moving all data in there, changing file ownerships. So far so good.
    Also, new info: I found the WindowServer log and indeed it shows a crash. The function involved does seem to be related to spaces, at least judging from its name.
    I'm attaching the log.
    Process:         WindowServer [212]
    Path:            /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver
    Identifier:      WindowServer
    Version:         599.25.10.1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [1]
    Responsible:     WindowServer [212]
    User ID:         88
    Date/Time:       2014-09-02 10:54:04.573 -0400
    OS Version:      Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  A65FF6E7-067D-2203-C279-FAAF311AED70
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    Assertion failed: (target_space != NULL), function window_list_create_collapsing_spaces, file Server/Packages/PKGSpace.c, line 2177.
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib        0x000000010e4a2866 __pthread_kill + 10
    1   libsystem_pthread.dylib       0x000000010e5b135c pthread_kill + 92
    2   libsystem_c.dylib             0x000000010e3cbb1a abort + 125
    3   libsystem_c.dylib             0x000000010e3959bf __assert_rtn + 321
    4   com.apple.CoreGraphics        0x000000010d131ab7 managed_display_collapse_to_target_space + 548
    5   com.apple.CoreGraphics        0x000000010d132bb6 __session_data_restore_persistence_dictionary_block_invoke + 35
    6   com.apple.CoreGraphics        0x000000010cf631e7 x_list_foreach + 30
    7   com.apple.CoreGraphics        0x000000010d12d10c PKGRestoreSessionManagementPersistenceData + 1611
    8   com.apple.CoreGraphics        0x000000010d086c60 _CGXRestorePackagesManagementPersistenceData + 120
    9   com.apple.CoreGraphics        0x000000010d0b0f70 _XRestorePackagesManagementPersistenceData + 82
    10  com.apple.CoreGraphics        0x000000010d0b1c6a CGXServices_server + 83
    11  com.apple.CoreGraphics        0x000000010d12941a __connectionHandler_block_invoke + 17
    12  com.apple.CoreGraphics        0x000000010d072465 CGXHandleMessage + 112
    13  com.apple.CoreGraphics        0x000000010d124d30 connectionHandler + 137
    14  com.apple.CoreGraphics        0x000000010d0d967b post_port_data + 228
    15  com.apple.CoreGraphics        0x000000010d0d80d7 CGXRunOneServicesPass + 1282
    16  com.apple.CoreGraphics        0x000000010d0d84b6 CGXServer + 807
    17  WindowServer                  0x000000010c949f96 main + 9
    18  libdyld.dylib                 0x000000010e2fa5fd start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib        0x000000010e4a3662 kevent64 + 10
    1   libdispatch.dylib             0x000000010e2c3421 _dispatch_mgr_invoke + 239
    2   libdispatch.dylib             0x000000010e2c3136 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib        0x000000010e49ea1a mach_msg_trap + 10
    1   libsystem_kernel.dylib        0x000000010e49dd18 mach_msg + 64
    2   com.apple.CoreFoundation      0x000000010c9c8f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation      0x000000010c9c8539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation      0x000000010c9c7e75 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation      0x000000010ca7d811 CFRunLoopRun + 97
    6   com.apple.CoreGraphics        0x000000010d080544 eventThread + 263
    7   libsystem_pthread.dylib       0x000000010e5b0899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x000000010e5b072a _pthread_start + 137
    9   libsystem_pthread.dylib       0x000000010e5b4fc9 thread_start + 13
    Thread 3:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib        0x000000010e49ea1a mach_msg_trap + 10
    1   libsystem_kernel.dylib        0x000000010e49dd18 mach_msg + 64
    2   com.apple.QuartzCore          0x000000014e7c4377 CA::Render::Server::server_thread(void*) + 195
    3   com.apple.QuartzCore          0x000000014e7c42ad thread_fun + 25
    4   libsystem_pthread.dylib       0x000000010e5b0899 _pthread_body + 138
    5   libsystem_pthread.dylib       0x000000010e5b072a _pthread_start + 137
    6   libsystem_pthread.dylib       0x000000010e5b4fc9 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib        0x000000010e4a2e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010e5b1f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010e5b4fb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib        0x000000010e4a2e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x000000010e5b1f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x000000010e5b4fb9 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x000000010e5b7310  rcx: 0x00007fff5329e1f8  rdx: 0x0000000000000000
      rdi: 0x0000000000000707  rsi: 0x0000000000000006  rbp: 0x00007fff5329e220  rsp: 0x00007fff5329e1f8
       r8: 0x00000000fffff800   r9: 0x0000000000000881  r10: 0x0000000008000000  r11: 0x0000000000000202
      r12: 0x000000010d2a9428  r13: 0x000000010d2a9403  r14: 0x0000000000000006  r15: 0x000000010d2a8c64
      rip: 0x000000010e4a2866  rfl: 0x0000000000000202  cr2: 0x000000010e3cba9d
    Logical CPU:     0
    Error Code:      0x02000148
    Trap Number:     133
    Binary Images:
           0x10c949000 -        0x10c949ffd  WindowServer (599.25.10.1) <61FE4BA9-1E5D-37F6-9126-24ACD7C7559D> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
           0x10c94f000 -        0x10c94ffff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
           0x10c958000 -        0x10cb3dfff  com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
           0x10ccb3000 -        0x10cd1ffff  com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
           0x10cd54000 -        0x10cd55fff  com.apple.driver.IOAccelerator2D (98.22 - 98.22) <6701D324-ADFB-3FFD-AC8D-58E58A87B50A> /System/Library/Extensions/IOAccelerator2D.plugin/Contents/MacOS/IOAccelerator2 D
           0x10cd59000 -        0x10cd5aff7  libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
           0x10cd64000 -        0x10d68432b  com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
           0x10d7b8000 -        0x10d87aff5  com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
           0x10d8ef000 -        0x10d9f5ff7  com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
           0x10da62000 -        0x10dad1ff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
           0x10dafd000 -        0x10dafffff  libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
           0x10db04000 -        0x10db8dfff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
           0x10dbd5000 -        0x10dbd5fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
           0x10dbd9000 -        0x10dc1eff6  com.apple.HIServices (1.23 - 468) <5970AF5C-F5BD-3B6A-97C9-95B2CA98D71D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
           0x10dc55000 -        0x10dc64ff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
           0x10dc76000 -        0x10dcc3ff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
           0x10dcf3000 -        0x10dd2cff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
           0x10dd4a000 -        0x10dd53fff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
           0x10dd68000 -        0x10dd79ff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
           0x10dd80000 -        0x10dd90fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
           0x10dda0000 -        0x10dda3ffc  com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
           0x10ddad000 -        0x10e007ff9  com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security
           0x10e156000 -        0x10e156fff  com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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           0x12bcfc000 -        0x12bd06ff7  com.apple.CrashReporterSupport (10.9 - 539) <B25A09EC-A021-32EC-86F8-05B4837E0EDE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
           0x12bd9c000 -        0x12bdeaff7  com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
           0x14da9c000 -        0x14daaaff7  com.apple.AppleGVACoreFramework (7.1.18 - 7.1.18) <C6A2ECC9-D2D3-32C5-9AAA-4BA4A382BE46> /System/Library/PrivateFrameworks/AppleGVACore.framework/AppleGVACore
           0x14dab1000 -        0x14dad6ff7  com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
           0x14daf2000 -        0x14db00fff  com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
           0x14db08000 -        0x14db47fff  libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
           0x14db56000 -        0x14db5effc  libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
           0x14db65000 -        0x14db70fff  libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
           0x14db84000 -        0x14dbc2ff7  libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
           0x14dbf8000 -        0x14dd98ff7  GLEngine (9.6.1) <28300FBD-E3B2-35D2-BB54-77DCE62FC371> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
           0x14ddd4000 -        0x14df3afff  libGLProgrammability.dylib (9.6.1) <07700B99-8542-32D7-BB96-29472EFE75EF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
           0x14df5f000 -        0x14df6afff  libGPUSupportMercury.dylib (9.6.1) <A34D5C51-28E0-398A-881D-552B47D2DD3C> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
           0x14e78d000 -        0x14e795ff3  libCGCMS.A.dylib (599.25.10.1) <9A4FAAD7-1C16-33F8-A615-1DCAB0546E31> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
           0x14e79d000 -        0x14e939ff3  com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/QuartzCore
           0x14ea10000 -        0x14ece1ff4  com.apple.CoreImage (9.4.0) <2C636ECD-0F1A-357C-9EFF-0452476FDDF5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
           0x14edd6000 -        0x14ee29fff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
           0x14ee4e000 -        0x14f281ffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
        0x123400000000 -     0x123400435ff7  com.apple.driver.AppleIntelHD5000GraphicsGLDriver (8.28.30 - 8.2.8) <0D167AD0-89B0-346A-9BC8-6C02B54E5681> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD5000GraphicsGLDriver
        0x7fff67d10000 -     0x7fff67d43817  dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 48
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=90.4M resident=46.0M(51%) swapped_out_or_unallocated=44.4M(49%)
    Writable regions: Total=1.0G written=4648K(0%) resident=43.1M(4%) swapped_out=0K(0%) unallocated=1.0G(96%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  5460K
    CG framebuffers                   675.0M
    CG raster data                     5064K
    CG shared images                    180K
    CoreGraphics                          4K
    Dispatch continuations             8192K
    IOKit                              27.9M
    IOKit (reserved)                  256.0M        reserved VM address space (unallocated)
    Kernel Alloc Once                     8K
    MALLOC                             73.0M
    MALLOC (admin)                       32K
    OpenGL GLSL                        3840K
    STACK GUARD                        56.0M
    Stack                              10.1M
    VM_ALLOCATE                         180K
    __CGSERVER                            4K
    __DATA                             7676K
    __LINKEDIT                         18.4M
    __TEXT                             72.2M
    __UNICODE                           544K
    mapped file                         152K
    shared memory                        68K
    ===========                      =======
    TOTAL                               1.2G
    TOTAL, minus reserved VM space    963.3M

  • Nee Help - Unable to Login

    Hi,
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    Regards,
    Sailaja
    Edited by: Sailaja on Mar 30, 2012 6:21 PM

    Hi,
    I am able to connect now using my old account.
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    Sailaja
    Edited by: Sailaja P on Mar 31, 2012 7:19 AM

  • Unable to login in to Mac App Store using valid account.

    I recently inherited a spare MacBook Air from my wife (who got a new one). I deleted her user account, and set up a new admin user account for me. The machine is running 10.7.5.
    Now, I am absolutely unable to login to the App Store. I am using my valid Apple ID -- for example, the same Apple ID that I used to gain access to this very forum. System Preferences accepts my ID. iTunes accepts my ID. BUT the App Store will aboslutely NOT respond. It will not load. I get the red "connection failed" alert, and then after several tries it doesn't respond at all.
    It doesn't give any option to switch users -- perhaps once the original owner has used the App Store, the computer will never again allow anyone else to use it? It doesn't say that there is another user logged in. There appears to be no way of deleting and reinastalling the App Store. There is no cache file I can find to be cleared. There is no preference option. There is no information. There appears to be no way of fixing this at all, short of wiping the hard drive and reinstalling the operating system. Is that what I have to do? WHY IS THIS SO HORRIBLY DESIGNED? And why is there no support short of the forum? I hate this about Apple (despite being a long-time Apple evangelist and OSX devotee).
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    The first thing you should do after acquiring a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
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    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.

  • Can not log into server computer with any accounts - "You are unable to login to the user account "abcdefg" at this time. Logging in to the account failed because an error occurred."

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    I am able to see the server from other macs and I can log into it using the same account, but it only shows me a few of the shared folders I have access to but NOT to my main directories.
    Rebooting into Command-R and doing a disk utility, I try and repair permission on that drive and get a bunch of errors like:
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    Repaired "Users/.localized"
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    Got everything to re-install and it worked fine...for a few hours. Then I came in to find ALL of my network users deleted. Just GONE. Then found out the Open Directory was trashed and was unable to open, recover or restore from a backup. Looks like I may have a bad drive here.
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    Hi and Welcome to the Community!
    Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Unable to login to Blackberry ID account

    Last Thursday my phone got wet, I had it in rice til today, it looks like it works but soon as I try to get on it asks for  my username and password, I put it in and I keep getting the message "unable to login to your BlackBerry ID account", can someone tell me what to do
    Thank You

    Hello,
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    As to that error message, here is a KB:
    KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Message: Unable to login to account (name) at this time.

    I have a Power Mac G4 Dual 500 MHZ tower with 600 MB of ram. The system, disks and permissions all check out perfectly. No hardware errors or disk errors. When I try to log into my account I get the message:"Unable to login to account (name) at this time". If I try 3 times with what I am certain is my password, I get another message that allows me to type in the master password and reset the account password.
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    Filevault provides increased security, but unfortunately this sometimes comes at the expense of data integrity. Apple needs to emphasize this more, but it is essential that users of "Filevault" maintain up to date backups. This is true for everyone of course, but it is especially important for "Filevault" users.
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    RHaynes212 wrote:
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    Hey! Welcome to the community :) 
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    You can use Spotify on Sonos without changing your account type though! You just need to retrieve your device username and password by following the steps outlined in this FAQ and then using those details to login on Sonos. 
    Peter

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