Unable to login with my ID and password

Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.
The error i am getting is "Unable to login to your Blackberry ID account".
Regards
Kiran

kiran217 wrote:
Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.
The error i am getting is "Unable to login to your Blackberry ID account".
Regards
Kiran
HI Kiran217
Welcome to BlackBerry Support Forums
Sorry to hear that you are having proble with your BlackBerry®Torch9810.Please go through this Knowledge Base Article and try all suggestion and see if that helps.But first do your Device backup because there is a suggestion within this KB as a last resort in which case you may need that.
KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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