Unable to make an in-app purchase. Error message saying unable to connect to itunes store. phone is NOT jailbroken
I attempted to make an in-app purchase on the Original Gangstaz app and a message came up saying to contact itune support to complete the transaction. Another window comes up after saying that no connection could be made to the itunes store . I have made numerous in-app purchases, so why has this now happened?
Please note my phone is NOT jailbroken. Any ideas?
Check the settings - perhaps you have enabled restrictions (see: iOS: Understanding Restrictions (parental controls)).
If not, see iOS: Troubleshooting apps purchased from the App Store
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trying to to make an in app purchase. Everytime I get a message saying can't connect to iTunes store
Hello Cpsbcs,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning in-app purchase issues:
If you don’t see your in-app purchases
Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
Check the restrictions on your device to make sure in-app purchases are allowed.
Check your purchase history in iTunes on your computer to make sure you were charged for the purchase.
Restart your device.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
TS3694 i keep getting an error message when trying to connect to itunes store
it says "itunes cannot connect to itunes store .An unknown error has occured (-3212)
make sure your internet connection is active and try again.
does anyone else have this problem .
i am using a desktop pc an internet connection is fine on anything else except this?
help please !!Hello buttonbabe,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Hi, I am using iPad. Whenever I tried to download app from App. Store, I always got this error message " cannot connect to iTunes store" and I noticed my light of wireless ADSL router is not blinking. Connection to Safari, map is ok. it was working before. Please help. Thanks.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
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Error message when attempting to connect to itunes store
When I try to go to the itunes store I receive an error message that says "the network connection was reset. Make sure your network connection is active and try again". I can connect to everything but itunes store. I have contacted itunes support and they say it is a problem with my network. My ISP is HughesNet. No one in their tech support seems to know anything about a Mac. Has anyone else experienced this problem?
Thanks!This is the only solution that worked for me. I tried the setting the date one year ahead, didn't work. Tried settings reset, didn't work. Tried using alternate apple ID, didn't work. This is the only thing that worked, hope it helps anyone else that other soluctions don't work.
Thanks for the information and help! -
I can update apps that are on my phone though my daughters iTunes account but I cannot update my apps with my account. Please advise!
If it isn't working on multiple networks and a restart didn't help, the next step would be to restore the iPhone. You may even have to try restoring it as a new device.
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Error Message when trying to connect to iTunes store
"iTunes could not connect to iTunes store. The network connection was refuse."
My internet connection is working just fine. I can pull up other web addresses, but the message seems to indicate that something is wrong with my connection.
My computer is a Lenovo T61 ThinkPad.
Can anyone help??May want to ask in the iTunes forum and not the iPhone forum.
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Hello,
this morning I received the following error message when the iPhone connected to iTunes: i
tunes could not check for an update to the carrier settings for your iphone. an unknown error occurred (1635)
any ideas? thxI get the same error (although in Dutch ;-)).
It also says something like (I'm translating): "Make sure your network settings are correct and your networkconnection is active or try again later." Is there a way to find out these "correct networksettings"?
I now get it for a week, eacht time I connect my iPhone to itunes... -
Unable to make an in app purchase while I'm in a game! Help
Unable to make an in app purchase while I'm in a game! Help!!! While in a game if I want to upgrade to full version
And put in my Apple ID password it states unable to connect to apple store or it has said incorrect user id and password
But if I go to App Store I can make the purchase. Please help it is frustratingCheck the settings - perhaps you have enabled restrictions (see: iOS: Understanding Restrictions (parental controls)).
If not, see iOS: Troubleshooting apps purchased from the App Store -
Whenever I go to make an in-app purchase, a message pops up saying "this is not a test user account." What does that mean and how can I get rid of it so I can purchase things?
Try a soft-reset and see if it works after your phone has restarted (it seems ot have fixed the error for a number of people on here) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
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regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time. Any suggestions? I'm new to the apple world. I just switched from an Android today.
Contact iTunes store support for this. Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send them an email explaining your issue.
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I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?
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