Unable To Make Connection With FreeTalk Website

Question

I have tried to reactivate my Freetalk unit (wall plugin). There used to be an area on the freetalk site that would reset the device and always worked when I had a problem. Now I don't see that option.
I've tried doing a reset on the unit and all I'm getting is a solid red light. I'm hoping I can get the website up and try a reset from there to start.
I've had over a year of steady service, but, I'll go with another option for VOIP if this is an indication or MS's takeover.
Thanks in advance for any help with this or an update if they are down.

Answer 1

The only reset page I'm aware of would be the reset page available locally.  Generally that would be something along the lines of this address:  
http://192.168.1.X/administration/popup-factory-reset.php
This address link is found on the system settings page.  
What I have found is the device tends to grab an IP then go offline and reset itself.  In my mind, that is indicative of at least one of two things: 
1.  The device does a pre-boot (bootloader/POST) and fails to load a valid image due to corruption in memory (ROM/RAM/NVRAM).
2.  During POST one of the  pieces of hardware is failing.  A defective part or a cracked trace due to overheating/device shock.
The factory reset procedure available externally on the device should be near equivalent to  the factory reset webpage link.  My biggest complaint with the device is no procedure openly exists to the general public that addresses condition 1.
As far as something getting certified.  It usually means that it met the minimum requirements and passed a barrage of tests thrown at it by the certifier.  If a device passes a series of tests and works flawlessly how is anyone to know how long the device will hold up in the real world for 1 month, 1 year or 10 years in varying environments?
In the dinosaur age of computers,  things seemed to last forever. Nowadays with the increased speed of devices, mass production,  lead-less solder (for our "safety"), accuracy and failure rates seem to go up.  The sad thing is having a warranty on a device is a guarantee by the manufacturer that is will last at least that long.  If it doesn't, it gets replaced under warranty.  If it lasts longer, you're on borrowed time.  There is an expected lifetime for everything but consider it like a car warranty (Ex.  10 year/100,000 miles).  In the computer world you're more than likely going to hit the year mark before you get the mileage out of it.  
If I run across what I deem a lemon, I'm more than likely to chose another product or just continue to look elsewhere.