Unable to make in-app purchase

Hi.
I have an iPhone 4, and I've never made an in-app purchase before, but I tried to make one recently and it wouldn't work. All I seem to get from the app whenever I try is an error message that says 'ERROR The transaction failed'.
I contacted support for the app in question, which is called TidePoint, and they replied "The error you are seeing is issued back to our App from Apple indicating a failure to purchase the in-app. We only display this error if the transaction fails due to a reason other than being cancelled by the user."
They went on to suggest that there might be a problem with my Apple account, or the card associated with it.
I have checked my Apple account, and the card details are all correct and up to date, so that doesn't seem to be where the problem lies.
I also checked the general settings on my iPhone to make sure there wasn't a restriction in place on it; I found that restrictions were turned off completely.
Can anyone suggest what might be causing this error message always to appear please?

Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

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