Unable to make purchases because of forgotten security questions.

I am unable to make purchases because of forgotten security questions.  How do I fix this without having to make a new account?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123130)

Similar Messages

  • I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
    You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
    If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response.

  • HT5312 I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?

    I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
    Thank you

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT4623 Apple IPhone is not accepting my security code on my credit card unable to make purchases on my IPhone anymore. Please advise already called my bank so it is a apple problem happening.

    Apple IPhone is not accepting my security code on my credit card unable to make purchases on my IPhone anymore. Please advise already called my bank so it is a apple problem happening. I was trying to purchase poker chips from world series of poker app.

    My download speed during this test was 6.63 MB so fast enough for the App Store.
    This youtube movie shows what happens: http://m.youtube.com/#/watch?v=jPa_W0PrL5c
    The App Store is generally very slow.
    Sean

  • I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.  Sincerely

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
    Sincerely

    Welcome to the user to User Technical Support Forum provided by Apple.
    cuneytsarvazlar wrote:
    .. I forget security question's ...
    For Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87808)

  • Unable to make purchases with my new Mac in iTunes Store.

    I am unable to make purchases with my new Mac in iTunes Store.
    I can buy with  my iPhone or my company lap-top (Windows) without any problems. Only with my brand new MacBook Pro it is impossible.
    When I try to authorize my Mac, sure dialog window appears and I give my ID and password. Then I get error message: "There was an error storing your authorization information on this computer. The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." The same message I get, when I try to deauthorize.
    If I try to buy anything (pushing button "Buy"), then I get following error message:
    "iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads".
    But I have such a permission!!! I can see it!!!
    I have even made so, that "everyone" and "staff" also  have permission "read and write" in folder iTunes and all subfolders.! :))
    When I ask for "available downloads" immediately I get the same answer: " iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads"
    I have done:
    1. I have used the Terminal to correct the permissions (in Finder it looked correct anyway).                    -          NO Result.
    2. With Disk Utility I have verified and repaired Disk permissions. (There were approx. 10-12 incorrect values and 3 of them  concerned iTunes and other - Jawa ).           -           NO Result.
    3. I have moved all iTunes files in Thrash and installed iTunes again (previously downloaded from App Store ).                    -          No Result.
    4. I have verified Disk permissions with Disk Utility again. There was nothing wrong, but in spite of this I have pushed the button "Repair Disc Permissions".          -          NO Result.
    5. New installation of iTunes again.           -          No Result.
    Can it be, that the reason of a problem are not correct transferred data from my old MacBook?

    with my new Mac
    You have a warranty.  Take advantage of it!  Call tech support or call the iTunes store.

  • HT5312 I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping. Sincerely

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
    Sincerely 

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (80897)

  • I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107928)

  • Unable to make purchases "credit card has expired"

    I am unable to make purchases using my Apple TV. I receive an error message that says "your credit card has expired. Go the the iTunes store on your computer and update your Billing info."
    However my account is up to date. My credit card expiration date is years in the future. I make purchases all the time through iTunes store (music, apps, etc..)
    Any thoughts?

    I have the same problem. My info is updated. I can purchase music from my apple tv, and from iTunes. I can also purchase movies from the iTunes store and transfer them to apple TV, but unable to purchase directly from apple tv.
    One fix in the short term is to purchase a movie from the iTunes store and then transfer it to the apple tv. It's a longer process, but gets the job done.

  • I have an iPad 2 3G/Wifi. Since downloading 5.1.1 I am unable to make purchases on Safari?

    I have an iPad 2 3G/Wifi. Since downloading 5.1.1 I am unable to make purchases on Safari. When 'checkout' is selected, the browser redirects me back to the site log on screen. This also happens on my wife's 4S and on multiple websites. Any ideas?

    Have you got cookies enabled : Settings > Safari > Accept Cookies > From Visited ?

  • Why people are being referred to iTunes Terms of Sales when unable to make purchases and how it can be resolved?

    Why people are being referred to iTunes Terms of Sales when unable to make purchases and how it can be resolved????

    Tianechet Longchar wrote:
    "Your purcahse could not be completed. Please contact support".
    Thats the error message when trying to purchase
    I see nothing there that is referring you to the Terms of Sale. You're being told to contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to contact the iTunes Store.
    Regards.

  • TS3297 Apple ID is locked and unable to make purchases

    When I try to puchase an Album I get an error that says "Apple ID is locked and unable to make purchases"

    Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it then works on your computer's iTunes but not your iPad then try logging out of your account on the iPad by tapping on the id in Settings > Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it

  • I am unable to remember the answers to my security questions.

    Hi! Apple is horrendous, and they will not let me purchase music due to the fact that I am unable to remember the answers to my security questions. It is requiring me to answer these questions because I am trying to purchase my music on a device that, according to the fine folks at Apple, I have never attempted a purchase on before. Contrary to popular belief, however, I have in fact made quite a few purchases on this device, but I digress. I hope that someone out there with a reasonable amount of intelligence will be able to assist me with my dilemma. Thank you, and may your midday be crammed with unfettered joy and myriad delights.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201363 I have requested the email to help me with forgotten security questions several times over many days but I do not get the email; now I cannot use my account without knowing the security question answers?

    I have repeatedly requested the email to help with forgotten security question passwords but never receive it; I cannot access my account for purchases with out the answers; how can i fix this?

    Hello Jamped,
    It sounds like you are doing the correct process to reset your security questions, but you are not getting the email at your recovery address. I recommend checking your spam folder first. If it is not there I would next reach out to
    our iTunes Account Security team who may be able to help if you can verify your account info:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

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