Unable to Manually Manage Ipod - Caught in Loop

I want to manually be able to manage/sync my ipod. However, I cannot get my summary screen to appear. It just brings up the registration page. I cannot 'register later' (it just keeps the same page), I try registering and it just gets stuck on the second page, even though I click submit.
Any help as to why I'm in an endless loop and cannot use the summary page? And any way to change syncing/manage to 'manual' vs. 'automatic' other than using the summary page?
Also, when my ipod is plugged in it shows in the left panel under devices but it does not show a 'triangle' on the left, next to 'ipod'. Is this because I can't get the summary page to show?
These problems are occuring on our desktop (windows, XP). We had no problems at all until my daughter updated her laptop (windows, Vista) w/7.7 and plugged her ipod back into the desktop. Did this cause the problem and how do we fix it?
THANK YOU for some help!
Message was edited by: sd6aliasfan

bump -- hoping for some answers.

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