Unable to message external user

Hi All,
When attempting to message an external user, I see the error:
When contacting your support team, reference error ID 504 (source ID 239)
Turning on Event Logging shows:
A SIP request made by Lync failed in an unexpected manner (status code 80ef01f8). More information is contained in the following technical data:
RequestUri:   sip:[email protected]
From:         sip:[email protected];tag=removed
To:           sip:[email protected];tag=removed
Call-ID:      removed
Content-type: application/sdp;call-type=im
v=0
o=- 0 0 IN IP4 removed
s=session
c=IN IP4 removed
t=0 0
m=message 5060 sip null
a=accept-types:text/plain multipart/alternative image/gif text/rtf text/html application/x-ms-ink application/ms-imdn+xml text/x-msmsgsinvite 
Response Data:
504  Server time-out
ms-diagnostics:  1041;reason="Peer server pool is out of service";Peer="sip.externaldomain.com";Port="5061";source="sip.mydomain.com";OriginalPresenceState="0";CurrentPresenceState="0";MeInsideUser="No";ConversationInitiatedBy="6";SourceNetwork="5";RemotePartyCanDoIM="Yes"
From what I've read, it seems I need to do something with certificates.  Is that correct?

Hi Lisa, thanks for the reply.
Which certificate?  Is it a certificate from the other organisation?
The certificate for external edge interface.
You need to assign a public certificate to external edge interface.
Please also check the federated organization have public certificate for their external edge interface and the DNS SRV record for federation is created correctly for the federated organization.
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support

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